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Fault-Free Process for IT System with TRM(Technical Reference Model) based Fault Check Point and Event Rule Engine  

Hyun, Byeong-Tag (LG CNS)
Kim, Tae-Woo (LG CNS)
Um, Chang-Sup (LG CNS)
Seo, Jong-Hyen (Department of e-Business, Korea Polytechnic University)
Publication Information
Information Systems Review / v.12, no.3, 2010 , pp. 1-17 More about this Journal
Abstract
IT Systems based on Global Single Instance (GSI) can manage a corporation's internal information, resources and assets effectively and raise business efficiency through consolidation of their business process and productivity. But, It has also dangerous factor that IT system fault failure can cause a state of paralysis of a business itself, followed by huge loss of money. Many of studies have been conducted about fault-tolerance based on using redundant component. The concept of fault tolerance is rather simple but, designing and adopting fault-tolerance system is not easy due to uncertainty of a type and frequency of faults. So, Operational fault management that working after developed IT system is important more and more along with technical fault management. This study proposes the fault management process that including a pre-estimation method using TRM (Technical Reference Model) check point and event rule engine. And also proposes a effect of fault-free process through built fault management system to representative company of Hi-tech industry. After adopting fault-free process, a number of failure decreased by 46%, a failure time decreased by 56% and the Opportunity loss costs decreased by 77%.
Keywords
Fault Management; IT System; Technical Reference Model; Fault-Tolerance; Rule Engine;
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