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A Case Study on the Hospital Information Systems Usability  

Park, Chan-Seok (A Medical Information Center of the Chungnam National University Hospital)
Lee, Hyen-Uoo (Graduate School of MIS, Chungbuk National University)
Koh, Seok-Ha (Graduate School of MIS, Chungbuk National University)
Publication Information
Information Systems Review / v.10, no.3, 2008 , pp. 289-311 More about this Journal
Abstract
This study is a development of quality scale and a measurement of quality levels for the Hospital Information System(HIS) used in the hospital industry. This study is to provide decision-making guidelines for hospital managers, system analysts, and software designers, and to provide feedback for the users' information needs. The target people of the study were medical doctors, nurses, pharmacists, and clerical staff. The service contexts of usability were diagnosis/treatment, nursing, medicine preparation, and treatment fee receipt/claim. The quality factors were the efficiency, effectiveness, and satisfaction of IS09241-11. This study shows that the current domestic HISs are mostly based on patient diagnosis/treatment and treatment fee accounting, and that other quality scales are necessary according to different job categories, specializations, positions, and service domains. Especially, the low quality of HIS was found in the abnormal service processing, information sharing by outside institutions, and standardization. It may be added that the HIS should be improved and developed in these respects.
Keywords
Measurement; Hospital Information System; ISO9241-11; Quality; Usability;
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Times Cited By KSCI : 1  (Citation Analysis)
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