Browse > Article

Multiple Cases Study on the Motivation, IT Resistance and Change Management for IT Acceptance and Diffusion: focused on Automotive Industry PLM Cases  

Han, Seok-Hee (Seoul School of Integrated Sciences & Technologies)
Lee, Yun-Cheol (Korea Aerospace University)
Publication Information
Information Systems Review / v.10, no.3, 2008 , pp. 257-287 More about this Journal
Abstract
Grounded in the prior literatures on acceptance and diffusion of IT and innovation in the level of organization research, 3 major constructional factors such as Motivation, IT resistance, and IT change management were investigated to suggest propositions from 15 multi-cases of PLM from 6 different companies in Automotive OEMs and suppliers, and we posited that the diffusion is continued only when motivation is stronger enough to overcome IT resistance as a fundamental finding and basis of this research on PLM acceptance and diffusion. The Motivation was found to be initiated and categorized from three different factors such as environmental factors, organizational factors, and technological factors, providing key propositions for further research: (1)The Automotive suppliers, contrary to OEM, are affected more by the demand of inter-connectivity as an environmental factor, while the other factors are similarly influencing to them, (2)The big organizations are influenced more by the champion, while the small organizations get influenced more by leader. (3)When the trend, inter-connectivity and complexity get stronger, the motivation gets more strongly influenced by the perceived benefit in the technological context. Regarding Change management we suggests IT change management is supportive to overcome IT resistance and also to enforce Motivation, and the critical mass exists differently according to the market maturity adopted, and more market matured technology has lower critical mass, implies less requirement of IT change management than less market matured technology.
Keywords
Acceptance; Diffusion; PLM; Motivation; IT resistance; Change Management; Critical Mass;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 신건권, 김연용, "상황변수, 관리 회계 시스템의 정보특성 및 정보만족도간 관계", 대한경영학회지, 제18권, 제1호, 2005, pp. 135-154
2 이승창, 이호근, "ERP 시스템 도입 이후 변화관리의 중요성에 대한 연구: 정보 역량 관점에서", 경영정보학연구, 제17권, 제1호, 2007   과학기술학회마을   DOI
3 Druker, Perter, "21세기 지식 경영", 한국 경제신문사, 1999, pp. 242-251
4 Rogers, Everett M., 개혁의 확산", 커뮤 니케이션북스, 2005
5 Armstrong, Curtis P., V. Sambamurthy "Information Technology Assimilation in Firms: The Influence of Senior Leadership and IT Infrastructures", Information Systems Research, Vol.10, No.4, 1999, pp. 304-327   DOI   ScienceOn
6 Chau, P. Y. K., K. L. Hui "Determinants of Small Business EDI Adoption: An Empirical Investigation", Journal of Organizational Compu-tation and Electronic Commerce, Vol.c, No.4, 2001, pp. 229-252
7 CIMdata Research Report, "Measuring PLM's Business Value", CIMdata, 2003
8 Davis, Fred D., "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information technology", MIS Quarterly, 1989, pp. 319-340
9 Ettlie, J. E., W. P. Bridges, R. D. O'keefe, "Organization Strategy and Structural Differences for Radical verus Icremental Innovation", Management Science, Vol.30, 1984, pp. 682-695   DOI   ScienceOn
10 Grover V., and M. D. Goslar "The Initiation, Adoption, and Implementation of Telecommunications Technologies in U.S. organizations", Journal of Information Systems, Vol.10, No1, 1993, pp. 141-163
11 Jasperson, J., Carter, Pamele, Zmud, R.(2005), "A Comprehensive Conceptualization of Post-Adoptive Behaviors Associated with Information Technology Enabled Work Systems", MIS Quarterly, Vol.29, No.3, pp. 525-557   DOI
12 Joshi, K.(1991), "A Model of Users' Perspective on Change: The Case of Information Systems Technology Implementation", MIS Quarterly, pp. 229-240
13 Kettinger, W. J., and V. Grover, "The Use of Computer-Mediated Communication in an Interorganizational Context", Decision Sciences, Vol.28, No.3, 1997, pp. 513-555   DOI   ScienceOn
14 Kimberly, J. R., and M. Evanisko, "Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations", Academy of Management Journal, Vol.24, 1981, pp. 689-713   DOI   ScienceOn
15 Lucas, Henry C., E. Swanson, Burton, Zmud, W. Robert, "Implementation, innovation, and related themes over the years in information systems research", Journal of the association for information systems, Vol.8, 2007, pp. 206-210   DOI
16 Mansfield, E., J. Rapoport, A. Romeo, E. Villani, S. Wagner, F. Husic, "The production and application of new industrial technology", Norton, Newyork, 1977
17 Martinko, Mark J., "Toward A Theory of Workplace Violence: A Social Learning Attributional Perspective", Academy of Management Proceedings, 1996, pp. 419-423
18 Schelling, Thomas C., "Micromotives and Macrobehavior", Newyork, Norton, 1978
19 Zhu, Kevin., K. L. Kraemer, and Xu, Sean, "E-business Adoption by European Firms: A Crosscountry Assessment of the Facilitators and Inhibitors", European Journal of Information Systems, Vol.12, No.4, 2003, pp. 251-268   DOI   ScienceOn
20 Stoddard, Donna B., Jarvenpaa, and L. Sirkka "Business Process Redesign: Tactics for Managing Radical Change", Journal of Management Information System, Vol.12, No.1, 1995, pp. 81-107   DOI
21 Zhu, Kevin, Kraemer, Kenneth L., Xu, Kenneth, "The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business", Management Science, Vol.52, No.10, 2006, pp. 557-576
22 Dulaimi M. F., Ling, Y. Y., Florence, and A. Bajracharya, "Organizational motivation and inter-organizational interaction in construction innovation in Singapore", Construction Management and Economics, Vol.21, 2003, pp. 307-318   DOI   ScienceOn
23 신경식, 서아영, "사례연구방법", 한경사, 2005
24 유필화, 이승희, "신제품수용시 소비자의 혁신저항에 관한 연구-혁신저항모형을 중심 으로", 경영학연구, 제23권, 제3호, 1994, pp. 217-249
25 Iacovou, C. L., I., Benbasat, A. S., Dexter(1995), "Electronic Data Interchange and Small Organizations: Adoption and impact of technology", MIS Quarterly, Vol.19, No.4, pp. 465-485   DOI   ScienceOn
26 Xu, Sean, Zhu, Kevin, Gibbs, Jennifer, "Global Technology, Local Adoption: A Cross-Country Investigation of Internet Adoption by Companies in the United States and China", Electronic Markets, Vol.14, No.1, 2004, pp. 13-24   DOI   ScienceOn
27 Van de Ven, M. Poole, "Explaining Development and Changes in Organizations", Academy of Management Review, Vol.20, No.3, 1995, pp. 510-40   DOI   ScienceOn
28 Aiken, M. and J. Hage, "The Organic Organi- zation and Innovation", Sociology, Vol.5, 1971, pp. 563-582
29 Chau, P. Y. K., and K. Y. Tam, "Factors affecting the adoption of open systems: An exploratory study", MIS Quarterly, Vol.21 No.1, 1997, pp. 1-21   DOI   ScienceOn
30 Davenport, Thomas H., Interview article at Computerworld, Vol.34, No.8, 2000, p. 42
31 Gartner, "Industrial Research Magic Quadrant for Product Life Cycle Management", 3Q06, 2006
32 손정희, "조직적 환경에 따른 ERP 구축 방법이 변화관리와 그 성과에 미치는 영향에 관한 연구", 서강대학교 대학원, 경영학과 석사 논문, 2003
33 Higgins, Susan H., Hogan, T. Patrick(1999), "Internal Diffusion of high technology industrial innovations: an Empirical study", Journal of Business and industrial Marketing, Vol.14 No 1, pp. 61-75   DOI   ScienceOn
34 Zhu, Kevin, Kraemer, Kenneth L., "Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry", Information Systems Research, Vol.16, No.1, 2005, pp. 61-84   DOI   ScienceOn
35 김민석, "정보시스템 도입 시 조직 구성원의 저항 원인별 변화관리방안에 관한 연구", 연세대학교 정보대학원, 석사논문, 2003
36 King, William, R. Rodriguez, and I. Jaime "Participative Design of Strategic Decision Support Systems: an Empirical Assessment", Management Science, Vol.27, No.6, 1981, pp. 717-726   DOI   ScienceOn
37 Lapointe, Liette, Rivard, Suzanne, "A Multi level Model of Resistance To Information Technology Implementation", MIS Quarterly, Vol.29 No.3, 2005, pp. 461-491   DOI
38 Bassellier G., I. Benbasat, B. H., Reich, "The Influence of Business Managers' IT Competence on Championing IT", Information Systems Research, Vol.14, No.4, 2003, pp. 317-336   DOI   ScienceOn
39 Grieves, Michael, "Product Lifecycle Manage-ment: Driving The next Generation of Lean Thinking", Macgraw-Hill, 2006, p. 58
40 Marakas, G. M, and S. Hornik, "Passive Resistance Misuse: Overt Support and Covert Recalcitrance in IS Implementation", European Journal of Information Systems, 1996, pp. 208-220
41 박창연, "ERP 도입요인이 경영성과에 미치는 영향에 관한 연구", 서강대학교 대학원, 경영학과 회계학 석사논문, 2002, pp. 19-22
42 Martinko, Mark J., W. Henry John, W. Zmud, Robert, "An Attributional Explanation of individual resistance to the introduction of information technologies in the workplace', Behavior and Information Technology, Vol.15, No.5, 1996, pp. 313-330   DOI   ScienceOn
43 Davenport Thomas H., "Putting the Enterprise into the Enterprise System", Harvard Business Review, 1998, pp. 121-131   PUBMED
44 Kotter, John P. Schlesinger, and A. Leonard, "Choosing strategies for change", Harvard Business Review, Vol.57, 1979
45 김승윤, 장윤희, 손정희, 이재범, "조직적환경에 따른 ERP 구축방법이 변화관리와 성과에 미치는 영향에 관한 연구", 경영과학회/대한 산업공학회 춘계공동학술대회, 2003, pp. 63-69
46 Nakajima, Toshiyuki, "Nissan Virtual Trial for Vehicle Development Process", DELMIA AP User Conference, Proceeding, 2004
47 Tornatzky, L. G. and M., Fleischer "The Processes of Technological Innovation", Lexington Books, Lexington, MA., 1990
48 Boudreau, Marie-Claude, Robey, Daniel, "Enacting Integrated Information Technology: A Human Agency Perspective", Organization Science, Vol.16, No.1, 2005, pp. 3-18   DOI   ScienceOn
49 Damanpour. F., "Organizational complexity and innovation: Developing and testing multiple contingency models", Management Science, Vol.42, No.5, 1996, pp. 693-716   DOI   ScienceOn
50 Howell, James, Higgins, Christopher A.(1990), "Champions of Change: Identifying Understanding, and Supporting Champions of Technological Innovations", Organizational Dynamics, Vol.19 Issue 1, pp. 40-55   DOI   ScienceOn
51 김승환, 이원영, 함주호, 신현길, "전사적 자원관리(ERP)의 확산에 관한 실증연구: 정보기술 정보 시스템 혁신의 관점", 경영학연구, 제30권, 제2호, 2001, pp. 475-501
52 Bambridge, Peter, Hughes, Andrew, "SAP's manufacturing strategy is hidden beneath the gloss", Gartner, 2008
53 Ram, S., "A Model of Innovation Resistance", advances in Consumer Research, 1987, pp. 208-212
54 Clouther, Steve, Moore, John, "PLM Worldwide Outlook: Market Analysis and Forecast through 2007", ARC Advisory Group, 2003
55 Dowlatshashi, S., "Strategic success factors in enterprise resource-planning design and implementation: a case-study approach", International Journal of Production Research, Vol.43, No.18, 2005, p. 15
56 Gatignon, Hubert, Robertson, Thomas, "A Positional Inventory for New Diffusion Research", Journal of Consumer Research, Vol.11, 1985, pp. 849-867   DOI   ScienceOn
57 Markus, M. L., "Power, Politics, and MIS Implementation", Communication of the ACM, 1983, pp. 430-444
58 Lewin, K., "Group Decision and Social Change", in Newcomb and Hartley(Eds.), Readings in Social Psychology, Henry Holt and Company, New York, 1952, pp. 459-473
59 Zhu, Kevin, Kraemer Kenneth L., Xu, Sean, Dedrik, Jason, "Added Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry", Journal of Management Information System, 2004
60 다쏘시스템, PLM reference Book, 2007
61 Cooper, R. B., and R. W. Zmud, "Information Technology Implementation Research: A Technological Diffusion Approach", Management Science, Vol.36, No.2, 1990, pp. 123-139   DOI   ScienceOn
62 Kuan, K. K. Y., R. Y. K. Chau, "A perception -based model for EDI adoption in Small Business Using a Technology-Organization Environment Framework", Information and Management, Vol.38, No.8, 2001, pp. 507-512   DOI   ScienceOn
63 Liang, Huigang, Saraf Niesh, Hu, Qing, Xhu, Yajiong, "Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management", MIS Quarterly, Vol.31, No.1, 2007, pp. 59-89   DOI
64 Premkumar, G, Ramamurthy, K., Nilaknta, Sree, "Implementation of Electronic Data Interchange: An Innovation Diffusion Perspective", Journal of Management Information Systems, Vol.11, No.2, 1994, pp. 157-186   DOI
65 황의중, "사례연구를 통한 국내 ERP 성공과 실패요인 분석", 건국대학교 경영대 석사논문, 2003
66 Beath Cynthia M., "Supporting the Information Technology Champion", MIS Quarterly, 1991, pp. 355-372
67 CIMdata Research Report, "PLM Market Analysis Report for 2004 Module 1", CIMdata, 2005
68 이학종, "조직개발론: 현대조직의 전략적 변신과 변화관리", 법문사, 1999, pp. 70-72
69 Dassault Systemes, Annual Report, 2002
70 Kwon, Tae H., and Zmud, Robert, "Unifying the Fragmented Models of Information Systems Implementation", in Boland and Hirschheim(Eds.), Critical Issues in Information Systems Research, John Wiley, New York, 1987
71 Negishi, T., "Collaborative Vehicle Development Using Digital Engineering", DELMIA North America User Conference, Proceeding, 2002
72 Negishi, T., "Lean Development Process using Digital engineering", JSAE Symposium, No.07-01, 2001