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A Case Study on BSC System Development of Korean Public Firms: Focused on Korea Post  

Shin, Taek-Soo (Dept. of Management Information Systems, Yonsei University)
Yoo, Seung-Rock (Office of Postal Service(Korea POST))
Publication Information
Information Systems Review / v.9, no.1, 2007 , pp. 311-341 More about this Journal
Abstract
This paper presents a case study on BSC(Balanced Scorecard) system development of Korea Post as a Korean public firm. BSC models of public or private sector are generally developed in different types due to their different strategic goals. Korea Post as a government firm has dual characteristics of BSC similar to both public and private sector. This firm has the organizational type of public firms, not private firms. To date many government subsidiary organizations have already introduced BSC or are trying to introduce BSC, but have difficulty in developing BSC successfully because of insufficient understanding of BSC. Based on a case study of Korea Post, this study analyzed key success and failure factors and suggested prospects on BSC system development of public firms.
Keywords
Balanced Scorecard; Critical Success Factor; Key Performance Indicator; Public Firm; Six Sigma; Strategy Map;
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