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A Study on Process Selection and Implementation for Business Process Management  

Choi, Jin-Ho (Graduate School of Management, Korea Advanced Institute of Science and Technology)
Lee, Jin-Mii (Entrue Consulting partners, Seoul Finance Center)
Publication Information
Information Systems Review / v.8, no.1, 2006 , pp. 25-41 More about this Journal
Abstract
This paper is about how to drive a Business Process Management(BPM) implementation project from selecting a target process to BPM deployment. For guidance of BPM implementation, LG CNS BPM Methodology and enPAM(Entrue Process Assessment Model) were used. This paper focuses on the methodology of process selection and presents a case study from the telecommunication industry. The enPAM consists of three major criteria in determining process priority for BPM system deployment: business impact, BPM adequateness and implementation feasibility. These three criteria can be easily modified for other telecommunication business just as we did to suit this telecom case. Moreover, it could provide useful ideas to companies that consider introducing a BPM solution for process management. Although we propose a comprehensive design methodology for selecting a proper target business process for BPM implementation, more work is still needed to extend the results for rigorous and practical method.
Keywords
Business Process Management(BPM); Process Definition; Process Prioritization; Mobile Telecommunication;
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