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A Case Study on Building a System Dynamics Model for Strategic Knowledge Management  

Park, Sang-Hyun (ETRI)
Yeon, Seung-Jun (ETRI)
Kim, Dong-Ho (INFOVIL Korea Co., Ltd)
Kim, Sang-Wook (Chungbuk National University)
Publication Information
Information Systems Review / v.7, no.2, 2005 , pp. 101-115 More about this Journal
Abstract
IT companies make a lot of effort to share and utilize the experiences of their members and transform them into organizational knowledge as a competitive core. However they face a dilemma in that they have to spend time and financial resources to perform activities around knowledge management for the long-term gains, while carrying at field-work for making short-term profits. As an initial attempt to tackle this managerial problem, this paper tries to investigate the mechanism of knowledge management in a small IT company in Korea with a synthetic view-point using system dynamics simulation model. It depicts the dynamic behaviors of knowledge management and presents some findings of political leverage. Although this model has to be further replenished, the scheme for the dynamism of knowledge management and the findings presented in the paper could be useful for the decision makers, especially of knowledge-intensive organizations.
Keywords
Knowledge Management; System Dynamics; Simulation;
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