Browse > Article

Evaluation of the Korean e-government Web Sites Focused on Usability  

Byun, Dae-Ho (Dept. of Digital Business, Kyungsung University)
Publication Information
Information Systems Review / v.7, no.1, 2005 , pp. 1-20 More about this Journal
Abstract
In this paper we evaluate the Korean e-government portal and linked web sites, based on usability. We pick a set of 18 representative government sites, and consider two approaches of type-I and type-II testing with different questionnaires. We ask users two questions at each site, regarding simple facts. We count a task as successful if the user find the right answer for fact questions. In type-I testing, after users have finished working with a site, we give them a post-test questionnaire asking them to rate the site in 16 different areas, in order to calculate the site rating. In type-II testing, we investigate page design, contents design, and site design of the web sites.
Keywords
Electronic Government; Usability; Usability Test; Web Site Evaluation; Factor Analysis;
Citations & Related Records
연도 인용수 순위
  • Reference
1 김현곤, '공공부문 e-비즈니스 동향 및 전개방향', 정보화동향분석, 한국전산원, 제7권, 6 호, 2000
2 한국 웹사이트 평가개발원, '웹사이트 평가결과 요약보고서(특별, 광역시청)', Oct. 2003
3 Benbunan-Fich, R., 'Using Protocol Analysis to Evaluate the Usability of a Commercial Web Site', Information & Management, Vol. 39, 2001, pp.151-163   DOI   ScienceOn
4 Holmes, D., eGov: e-Business Strategy for Government, Nicholas Brealey Publishing, London, 2001
5 Wescott, C. G., 'E-government in Asia-Pacific region', Asian Journal of Political Science, Vol. 9, No. 2, 2001, pp.1-24
6 Sterne, J., Web Metrics: Proven Methods for Measuring Web Site Success, Wiley Publishing, Inc., 2002
7 Nielsen, J., 'Usability metrics: tracking interface improvement', IEEE Software, Vol. 13, No. 6, 1996, pp. 12-14
8 Shneiderman, B., Designing the User Interface: Strategies for Effective Human-Computer Interaction, Reading, MA: Addison-Wesley, 1987, 1992, 1998
9 Brinek, T., Gergle, D. and Wood, S., Usability for the Web, Designing Web Sites That Work, Morgan Kaufmann Publishers, 2002
10 Spool, J. M., Scanlon, T., Schroeder, W., Snyder, C. and DeAngelo, T., Web Site Usability, A Designer's Guide, Morgan Kaufman Publishers, Inc., 1999
11 Nielsen, J., Designing Web Usability: The Practice of Simplicity, New Riders Publishing, 2000
12 Nielsen, J., Usability Engineering, Boston, M. A., AP Professional Division of Harcourt Brace & Company, 1994
13 Badre, A.N., Shaping Web Usability: Interaction Design in Context, Addison-Wesley, 2002
14 김무곤, 장하용, '공공기관 웹사이트의 평가모형 개발을 위한 연구(정부부처 홈페이지의 사례분석을 중심으로)', 사이버커뮤니케이션학보, 제1권, 제7호, 2001, pp.38-71
15 OECD, E-Government Flagship Report-The E-Government Imperative, 2002
16 Smith, A. G., 'Applying evaluation criteria to New Zealand government Web sites', International Journal of Information Management, Vol. 21, 2001, pp.137-149   DOI   ScienceOn