Browse > Article

Developing Organizational IT ROI Evaluation Methodology: Samsung Group Case  

Lee, Yoon-Seok (Policy Research Center, POSRI)
Lee, Seog-Jun (Dept. of MIS, Konkuk University)
Moon, Heoung-Keun (Biz Consulting Center, Samsung SDS)
Publication Information
Information Systems Review / v.6, no.1, 2004 , pp. 85-102 More about this Journal
Abstract
This article provides a practical organizational IT ROI evaluation methodology which had been developed by Samsung Group. In order to manage huge IT investment and ROI systematically, firms should establish a management system which can measure various types of IT expenditures, tangible and intangible outcomes of hundreds of KPIs, etc. An episode about the development process and some distinctive features of the methodology were summarized. Finally, we added a real evaluation case of one Samsung affiliate company.
Keywords
ROI; IT ROI Evaluation; IT Performance; IT Evaluation; IT Investment;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 김효근, 유지현, 이현주, '기업 정보기술 투자의 통합 성과모형에 대한 실종연구', 경영정보학연구, 제13권, 제1호, 2003, pp.119-140
2 이국희, 이석준, '정보화 투자효과분석 사례 및 자동화 개발’, 정보기술과 데이터베이스 저널, 제8권, 제2호. 2001, pp.137-159
3 조성우, 'ROI Maximization을 위한 정보화 평가전략 및 방법(SAP Approach)', 정보화 투자평가 전문 기술세미나 자료집, 한국정보산업연합회 정보화성과평가연구회, 2001
4 Brynjolfsson, E. and L. M. Hitt, 'Beyond the Productivity Paradox,' Communication of the ACM, August 1998
5 Cappucio, D., B. Keyworth and W. Kirwin, Total Cost of Ownership: The Impact of System Management Tools, Gartner Group, Stamford, CT, 1996
6 Dow Chemical Co., Intellectual asset management, 1994
7 GAO(United States General Accounting Office), 'Executive Guide: Improving Mission Performance through Strategic Information Management and Technology,' GAO/AIMD-94-115, May 1994
8 Giga Information Group, IT Value Report, July 1998
9 Hess, M. 'AIE: Quantifying the Unmeasurable,' Gartner Group Research Note, October 1998
10 Hildebrand, C, 'The PC Price Tag,' CIO Magazine, October 1997
11 Oracle, Oracle SVA for practitioners, Student Guide, W.I.S.E, 1998
12 Turban, E., E. Mclean and J. Wetherbe, Information Technology for Management, John Wiley & Sons, 2002
13 임병도, '서비스 분야 정보화 투자효과분석 적용 사례: KT', 2002 기업정보화 심포지엄: 기업정보화 투자효과분석 방법론 및 사례, 기업정보화지원센터, 2002
14 Brynjolfsson, E., 'The Contribution of Information Technology to Consumer Welfare,' Information Systems Research, Vol. 7, No.3, September 1996, pp.281-300   DOI   ScienceOn
15 장강일, 강성민, 김진수, 'IT 투자 평가를 위한 지표도출 및 투자관리체계에 관한 연구', 대한산업공학회/한국경영과학회 2002 춘계공동학술대회 자료집, 2002, pp.1014-1023
16 Fenn, J., 'When to leap on the hype cycle,' Gartner report, June 1999
17 Parker, M. and R. Benson, Information Economics. Linking Business Performance to Information Technology, Prentice Hall, 1988
18 Hitt, L.M. and E. Brynjolfsson, 'Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value,' MIS Quarterly, June 1996, pp.121-142
19 Hubbard, D. W., 'Everything is measurable,' CIO Magazine, November 15, 1997
20 이석준, '정보화 비용/이익 분석요인에 대한 인식도 연구', 경영정보학연구, 제13권, 제2호, 2003. pp. 67-85   과학기술학회마을
21 Li, M. and R. Ye, 'Information Technology and Firm Performance: Linking with Environmental, Strategic and Managerial Contexts,' Information & Management, Vol. 35, 1999, pp. 43-51
22 Mitra, S. and A. K. Chaya, 'Analyzing Cost-Effectiveness of Organizations: The Impact of Information Technology Spending,' Journal of MIS, Vol. 13, No.2, Fall 1996, pp.29-57
23 Broadbent, M. and P. Weill, 'Management by Maxim,' Sloan Management Review, Spring 1997
24 Gliedman C, Total Economic Impact Workbook: Performing a TEI study to evaluate technology initiatives, Giga Information Group, 2000
25 Kweku, E., 'Evaluating information systems projects: a perspective on cost-benefit analysis,' Information Systems, Vol. 14, No.3, 1989, pp.205-217   DOI   ScienceOn
26 Strassmann, P., 'How We Evaluated Productivity,' Computerworld, September 1994, p.45
27 Strassmann, P., 'The Meaning of Value Gets a Fresh Definition,' CIO Magazine, October 1994, p.44
28 김선민, '정보화 투자의 기대효과 추정방법, 정보화 투자평가 전문기술세미나 자료집', 한국정보산업 연합회 정보화 성과평가연구회, 2001
29 Symons, V., Evaluation of Information Systems Investment: towards Multiple Perspectives, Ph.D. Thesis, Cambridge University, England, 1990
30 Tallon, P., V. Gurbaxani and K. L. Kraemer, 'Executives Perception of the Business Value of Information Technology: A Process-Oriented Approach,' Journal of MIS, Vol. 16, No.4, Spring 2000, pp.145-173
31 Deephouse, C., T. Mukopadhyay, D. Goldenson and M. Kellner, 'Software Process and Project Performance,' Journal of MIS, Vol. 12, No.3, 1995, pp.187-205
32 Hubbard, D. W., Risk vs, Return, Information Week, Issue 637, 1997
33 이석준, '기업 정보화 지출 관리에 관한 연구: 대기업 사례를 중심으로 한 실증적 연구', 경영정보학연구, 제9권, 제2호. 1999. pp.59-75
34 Downing, T., 'Eight New Ways to Evaluation Automation,' Mechanical Engineering, July 1989
35 김진수, '제조 분야 정보화 투자효과분석 적용 사례: LG 전자7', 2002 기업정보화 심포지엄: 기업정보화 투자효과분석 방법론 및 사례, 기업정보화지원센터, 2002
36 Mahmood, M. A. and E. J. Szewczak, Measuring information Technology Investment Payoff: Contemporary Approaches, Idea Group Publishing, Hershey, 1999
37 Dempsey, J., R. E. Dvorak, E. Holen, D. Mark and W. F. Meehan, 'A hard and soft look at IT investments,' The McKinsey Quarterly, No.1, 1998, pp.127-137
38 Gillett, F., B. Temkin, K. MacCarthy, J. Sharrad and B.Worthen, 'Which e-Business Projects?,' Forrester Research, November 1999
39 문홍근, '금융 분야 정보화 투자효과분석 적용 사례: 삼성캐피탈', 2002 기업정보화 심포지엄: 기업정보화 투자효과분석 방법론 및 사례, 기업정보화지원센터, 2002
40 김태균, 최경현, 'BSC와 가치사슬을 이용한 댐의 성과 측정 방법: 제조업체 사례분석', 한국경영과학회지, 제27권, 제2호, 2002, pp.63-79
41 Violino, R., 'Measuring Value: return on investment,' Information Week, June 30, 1997, pp.36-44