1 |
http://www.neocast.co.kr. 'Products'와 'Customer'
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2 |
inew24.Com, 'eCRM-Choosing Right Solution,' Premium Report, October 2000, pp. 1-13
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3 |
OnDigitalTech, IT Research, 'eCRM 수요조사보고서,' October 2000, pp. 2-49
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4 |
Oracle, '통향 CRM 솔루션 구현의 핵섬요소,' February, 2001, pp. 4-6
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5 |
http://www.cnmtechnologies.com. 'Product' 와 'e-service'
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6 |
http://www.ecminer.com, 'Solution'과 'Reference site'
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7 |
http://www.uniboss.com. 'Solution & Service,' 'Customer'
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8 |
http://www.wise.co.kr. 'Solutions,' 'Customers'
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9 |
http://www.siebel.com, 'Products'
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10 |
http://www.ccmedia.co.kr. ‘Product'
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11 |
WISE-I-Tech, 'CRM Infra,' May 2002, pp. 7-8
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12 |
Bradshaw, David, 'eCRM/What is eCRM?,' Ovum, 2001
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13 |
http://www.oracle.com/kr, 'Products'
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14 |
민승기, 'CRM Technology Trends,' 전자통신동향분석, 제16권 제5호, October, 2001, pp. 67-76
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15 |
http://www.ubizsystem.com, ‘솔루션,’ ‘구축'
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16 |
김흥순, 'eCRM을 통한 고객관계 구축에 있어서의 핵섬성공요인,' 2001, pp. 21-24
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17 |
Eisenfeld, B., and W. Close, 'Benefits to be gained from eCRM,' Gartner, December, 2000, pp. 1-6
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18 |
Kana Software Korea, 'eCRM & Case Study in Finance Service,' 2001, pp. 6-8
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19 |
변순정, 'CRM 시스템 구축 및 활용에 었어 인터넷의 활용방안 및 핵심 성공요소,' 2001, pp. 34-35
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20 |
Hughes, Arthur M., 'Strategic Database Marketing,' McGrawHill, Second edition, pp. 3-53
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