Browse > Article

Developing a New Framework for Strategic Information Systems: Transaction Visibility  

Yang, Hee-Dong (이화여자대학교 경영대학 경영학과)
Publication Information
Information Systems Review / v.4, no.1, 2002 , pp. 131-143 More about this Journal
Abstract
Numerous types of SIS (Strategic Information Systems) have been developed based on certain strategic frameworks. This paper reviews those traditional SIS frameworks, and points out the ignorance of customer-orientation. Also, this paper addresses a new SIS framework based on customer-orientation: i.e., transaction visibility. This paper proposes that computer systems can increase customer value by changing visibility in transactions with customers. Relevant cases are also presented for sake of clear understanding of this new framework.
Keywords
전략정보시스템;거래가시성;고객가치지향성;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Barua. A. Kriebel C.H. & Mukhopadhyay, T. 'Information Technologies and Business Value: An Analytic and Empirical Investigation,' Information Systems Research, Vol. 6, No. 1, 1995, pp. 3-23   DOI
2 Hammer, M. & Champy, J., Reengineering the Corporation: A Manifesto for Business Revolution. Harper Business. New York, NY, 1993
3 Ives, B. & Learnonth. G. P., 'The Information System as a Competitive Weapon,' Communications of the ACM, Vol. 27, No. 12, 1984, pp. 1193-1201
4 Jacobson. L. Ericsson. M. & Jacobson. A., The Object Advantage: Business Process Reengineering with Object Technology. Addison-Wesley, Wokingham. England, 1995
5 Orlikowski, W. J. & Gash, D. C., 'Technical Frames: Making Sense of Information Technology in Organization,' ACM Transactions on Information Systems, Vol. 12, No. 2, 1994, pp. 174-207   DOI   ScienceOn
6 Pine. B. J. II, Victor, B. & Boynton, A. C., 'Making Mass Customization Work,' Harvard Business Review, Vol. 71, No. 5, 1993, pp. 108-119
7 Porter. M. E., Competitive Advantage, The Free Press, New York, 1985
8 Teece, D. J., 'Competition, Cooperation, and Innovation: Organizational Arrangements for Regimes of Rapid Technological Progress.' Journal of Economic Behavior and Organization, Vol. 18, No. 1, 1992, pp. 1-25   DOI   ScienceOn
9 Whiteley, R & Hessan, D., Customer Centered Growth, Addison-Wesley, Reading, MA. 1996
10 Parsons, G., 'Information Technology: A New Competitive Weapon,' Sloan Management Review, Vol. 25, No. 1, 1983, pp. 108-119
11 Neumann. S., Strategic Information Systems: Competition through Information Technologies. Macmillan College Publishing Company, New York. 1994
12 Eisenhardt. K. M. & Zbaracki. M. J., 'Strategic Decision Making,' Strategic Management Journal, Vol. 13 (Special Issue), 1992, pp. 17-37
13 Ohmae. K. The Mind of the Strategist, Penguin. New York, 1982
14 Chatterjee, S. 'Delivering Desired Outcomes Efficiently: The Creative Key to Competitive Strategy,' California Management Review, 40(2), 1998, pp. 78-95
15 Bakos. J. Y., 'A Strategic Analysis Electronic Marketplaces,' MIS Quarterly, Vol. 15, No. 3, 1991a. pp. 294-310
16 Porter. M. E. Competitive Strategy, The Free Press, New York, 1980
17 Bakos. J. Y. 'Interorganizational Information Systems in Vertical Markets,' Proceedings of the 24th Annual Hawaii International Conference on System Science, Vol. 4, Hawaii. 1991b. pp. 241-250
18 Davis. S., Future Perfect, Addison-Wesley, Reading, MA. 1987
19 Hamel. G. & Prahalad. C. K., Competing for the Future, The Harvard Business School, Boston, MA, 1994
20 Barrett. S. & Konsynski. B. 'Inter-Organization Information Sharing Systems,' MIS Quarterly, Special Issue, 1982. pp. 93-105