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http://dx.doi.org/10.7782/JKSR.2014.17.2.148

An analysis of the Relationship between Railway Dispatchers' Stress Factors and Job Satisfaction Levels  

Kim, Jae-Yeon (Department of Railroad Management Information, Dongyang University)
Kim, In (Department of Operation Division)
Publication Information
Journal of the Korean Society for Railway / v.17, no.2, 2014 , pp. 148-155 More about this Journal
Abstract
This practical study investigates the effects of job satisfaction as a result of the stresses felt by many dispatchers who work in the subway industry in the Seoul metropolitan area. Factors that cause stress are assessed. The organization system, inappropriate compensation, workplace culture, and job requirements, among several types of organizational stresses are significantly related to job satisfaction. The results of the analysis indicate that there is a close link between job satisfaction and dispatcher communication factors. This paper suggests stress-relief measures for dispatchers who must handle a variety of civil complaints and improper communications with field departments based on the analysis of the answers to descriptive questionnaire items.
Keywords
Dispatcher; Stress; Job satisfaction; Metro;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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