Browse > Article
http://dx.doi.org/10.17135/jdhs.2017.17.2.150

Development of a Job Competency Model of a Dental Intermediary-Manager Using the Delphi Method  

Moon, Hak-Jin (Department of Dental Hygiene, Namseoul University, General Graduate School)
Lim, Soon-Ryun (Department of Dental Hygiene, Namseoul University)
Publication Information
Journal of dental hygiene science / v.17, no.2, 2017 , pp. 150-159 More about this Journal
Abstract
The purpose of this study was to identify job competencies of a dental intermediary-manager and to develop a job competency model. First, job competencies were extracted from literature review. Next, a focus group interview was conducted with a total of 5 people to prepare a draft of job competency model for dental intermediary-manager. Finally, a Delphi survey was conducted with 32 panels. A job competency model for dental intermediary-manager consisted of 6 groups which were dental business management, medical support, human resources management, communication, customer management, leadership, self-control and attitude. Subsequently 25 sub-competencies and 95 behavioral indicators were developed. The job competency model will be able to provide basic data for the development training programs to improve the competency of dental intermediary-managers.
Keywords
Competency; Delphi; Dental hygienists; Intermediary-manager;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
연도 인용수 순위
1 Noh EM, Jeon ES, Ko HJ: The effects of dental hygienists' LMX (Leader-Member Exchange) and empowerment on organizational performance. J Dent Hyg Sci 15: 650-658, 2015.   DOI
2 Song YH: The leadership of middle-level managers under the conditions of public sector change. Korean Gov Rev 18: 159-180, 2011.   DOI
3 Kim HS, Jo WH, Kim YH, Kim TH: Analysis of the factors and the differences in the awareness about the capability groups of the mediator manager in general hospital and the level of performance. Korean J Hosp Manag 16: 92-114, 2011.
4 Lucia AD, Lepsinger R: The art and science of competency models: pinpointing critical success factors in organizations. 1st ed. Jossey-Bass Pfeiffer, San Francisco, pp.210-224, 1999.
5 Spencer LM, Spencer SM: Competence at work: models for superior performance. 1st ed. John Wiley & Sons, New York, pp.170-174, 1993.
6 Lee HM: Competency modeling and competency evaluation. 1st ed. Readlead, Seoul, pp.104-111, 2009.
7 Lee HK, Lee KS: The effect of the results of behavior event interview (BEI) on organizational citizenship behavior (OCB): focused on mediating effect of leader.member exchange (LMX). J Lifelong Educ HRD 11: 119-137, 2015.
8 Kim JH, Choe HC: The development of consumer financial competency measure. Financ Plan Rev 4: 1-36, 2011.
9 Lee JS: Delphi method. 1st ed. Kyoyookgwahaksa, Paju, pp.29-32, 2001.
10 Moon HJ, Lim SR: A phenomenological study on experiences as a dental intermediary manager. J Dent Hyg Sci 16: 263-271, 2016.   DOI
11 Nam SR: The development of competency model for administrative staff at a national university and the analysis of their competency level. Unpublished master's thesis, Chungbuk National University, Cheongju, 2015.
12 Lawshe CH: A quantitative approach to content validity. Pers Psychol 28: 563-575, 1975.   DOI
13 Park YN, Park KJ, Oh SH, Kim SH: Dental office manager current conditions by scale of Korean dental clinic. Korea Contents Assoc 10: 267-273, 2010.
14 Dubois D: Competency-based performance improvement: a strategy for organizational change. 1st ed. HRD Press, Boston, pp.150-169, 1993.
15 Bae SS, Kim SK, No HJ, et al.: Study on dental hygienist clinical organizational structure standardization. Korean Dental Hygienists Association, Seoul, 2015.