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Conditions and Performance of Quality Improvement Activity in Korean Dental Hospitals  

Kim, Han-Na (Department of Preventive and Community Dentistry, Pusan National University School of Dentistry)
Kim, Ho (Department of Epidemiology and Biostatistics, Graduate School of Public Health, Seoul National University)
Kim, Hae-Young (Department of Dental Laboratory Science and Engineering, College of Health Science & Department of Public Health Sciences, Graduate School & BK21+ Program in Public Health Sciences, Korea University)
Publication Information
Journal of dental hygiene science / v.13, no.4, 2013 , pp. 359-368 More about this Journal
Abstract
This study aimed to evaluate conditions and performance of quality improvement (QI) activity in Korean dental hospitals. Twenty one representative dental hospitals in Korea were selected by the selection criteria. A questionnaire was implemented to measure awareness, perceived needs, educations, conferences, works, activating/obstructive factors and satisfaction related to QI activities. Satisfaction score range from 0 (lowest) to 5 (highest) among 329 dental hygienists who worked in the selected 21 dental hospitals. Implementation rate of programs on external customer satisfaction was the highest 59.9% in QI activities, and reduction of expenses (59.4%), Improvement in health care quality (58.7), risk management (52.8) were followed, while improvement in work efficiency (46.5) showed the lowest implementation rate. The most influencing factor accelerating QI activities was 'active participation of hospital workers' (54.7%), and 'effort to improve customer satisfaction' (44.7%) followed. The most influencing QI related obstructive factor was 'lack of QI-related manpower and support' (47.1%). A balanced development including QI programs with lower implementation rates is necessary. Encouraging participation of workers may be the most important in developing dental QI activities further.
Keywords
Customer satisfaction; Dental hospital; Dental hygienists; Quality improvement;
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