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http://dx.doi.org/10.15813/kmr.2021.22.4.015

Research on the Effect of Perceived Characteristics of RPA on Intention of Adoption  

Song, Sun Jung (Hansung University, Graduate school)
Lee, Hyoung-Yong (Hansung University, School of Management)
Publication Information
Knowledge Management Research / v.22, no.4, 2021 , pp. 283-301 More about this Journal
Abstract
RPA (Robotic Process Automation) technology has recently been spotlighted to preemptively respond to the 4th industrial revolution without spending a lot of time and money to improve various existing business and IT processes. In this study, variables affecting intention to use RPA technology were representatively identified into three positive factors and three negative factors, and the causal relationship between the effects of these variables on actual RPA acceptance intention was examined. After conducting an email survey for general office workers, structural equation analysis (SEM) was performed using SPSS 27.0 and SmartPLS 3.3.5. The second order factor of a positive perception consisting of security, accuracy, and efficiency, and the second order factor of a negative perception consisting of job security, execution error, and fear of introduction failure. The positive perception affected the intention to use RPA through perceived usefulness and perceived ease. It was confirmed that the negative perception has a mediating effect on the intention to use RPA through acceptance conflict. In addition, it was confirmed that the presence or absence of experience in using RPA interacts with perceived ease and has a moderating effect on intention to use RPA. It can be said that there is practical and theoretical implications from the point of view of knowledge management in that it allows companies to recognize and respond to which factors are important from the point of view of companies that want to use RPA.
Keywords
RPA; Security; Accuracy; Efficiency; Job insecurity; Execution error; Fear of introduction failure; Technology acceptance model;
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