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http://dx.doi.org/10.15813/kmr.2021.22.4.012

Sell-sumer: The New Typology of Influencers and Sales Strategy in Social Media  

Shin, Hajin (Ewha Womans University)
Kim, Sulim (KAIST College of Business)
Hong, Manny (Wired Company)
Hwang, Bom Nym (Wired Company)
Yang, Hee-Dong (Ewha Womans University)
Publication Information
Knowledge Management Research / v.22, no.4, 2021 , pp. 217-235 More about this Journal
Abstract
As 49% of the world's population uses social media platforms, communication and content sharing within social media are becoming more active than ever. In this environmental base, the one-person media market grew rapidly and formed public opinion, creating a new trend called sell-sumer. This study defined new types of influencers by product category by analyzing the subject concentration of the commercial/non-commercial keywords of influencers and the impact of the ratio of commercial postings on sales. It is hoped that influencers working within social media will be helpful to new sales strategies that are transformed into sell-sumers. The method of this study classifies influencers' commercial/non-commercial posts using Python, performs text mining using KoNLPy, and calculates similarity between FastText-based words. As a result, it has been confirmed that the higher the keyword theme concentration of the influencer's commercial posting, the higher the sales. In addition, it was confirmed through the cluster analysis that the influencer types for each product category were classified into four types and that there was a significant difference between groups according to sales. In other words, the implications of this study may suggest empirical solutions of social media sales strategies for influencers working on social media and marketers who want to use them as marketing tools.
Keywords
Influencers; Sell-summers; Social media; Types of influencers;
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