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http://dx.doi.org/10.15813/kmr.2021.22.1.003

Exploring the Determinants of Job Satisfaction and Mobile Productivity amidst COVID-19  

Do, Boram (School of Business, Yonsei University)
Yoon, Yeo Lim (School of Business, Yonsei University)
Kim, Taenyeon (School of Business, Yonsei University)
Choi, Jeonghye (School of Business, Yonsei University)
Publication Information
Knowledge Management Research / v.22, no.1, 2021 , pp. 39-56 More about this Journal
Abstract
In the current knowledge society, mobile devices have become a useful tool for performing work. In the context of COVID-19 which has made digital transformation inevitable, the importance of mobile work behaviors - performing work tasks through mobile devices - is further highlighted. Drawing from the behavioral immune system theory and cognitive appraisal theory of emotions, this study proposes that individual workers' concern about getting infected by COVID-19 will be negatively related to job satisfaction but positively related to mobile work behaviors. We further propose that leaders' communality and agency trait will be positively related to both job satisfaction and the increase of mobile work behaviors. Analyses of a matched dataset comprising survey data and mobile application usage data from 407 workers showed that their leaders' agency and communality were significantly related to the workers' job satisfaction. However, their mobile productivity was significantly related only to the communality of their leaders. The results of this study will provide useful theoretical and practical implications for researchers and managers who aim to understand and promote the technology adoption and knowledge productivity of workers in a pandemic situation.
Keywords
COVID-19; Job satisfaction; Leadership; Mobile productivity;
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