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http://dx.doi.org/10.14695/KJSOS.2017.20.2.103

A Study on the Actual Condition of Work Environment and Work Morale According to the Employment Type of Service Workers  

Kim, Jin-Ho (Department of Industrial & Systems Engineering, Kongju National University)
Lee, Chung-Won (Department of Industrial & Systems Engineering, Kongju National University)
Publication Information
Science of Emotion and Sensibility / v.20, no.2, 2017 , pp. 103-116 More about this Journal
Abstract
We studied the actual condition of work environment and work morale according to the type of employment of service workers by using the raw data of the Fourth Work Environment Survey (2014) conducted by the Institute of Occupational Safety and Health. In this study, the condition of work environment were composed of work posture, emotional labor, and work autonomy. Also, dimensions related to work morale were composed of competence, job satisfaction, social support, and job stress. In addition, the employment was classified into three types of regular workers, temporary workers, and daily workers. The results showed that temporary and daily workers were more likely to work in a less favorable environment than regular workers, and there was a close correlation between work environment and work morale. Based on this study, it is possible to know about the actual situation and problems of the service workers, and it is hoped that company can search for measures to increase the working environment and work morale of the workers in order to provide better service.
Keywords
Work Environment; Service Worker; Work Morale; Employment Type; Job Stress; Social Support;
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Times Cited By KSCI : 1  (Citation Analysis)
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