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http://dx.doi.org/10.7859/kief.2017.24.5.011

Suggestions on Efficient O&M Plan for Improving Users' Satisfaction on the University Dorm Facilities  

Kim, Min Soo (Dept. of Housing and Interior Design, Kyung Hee Univ.)
Kim, Yujin (Dept. of Housing and Interior Design, Kyung Hee Univ.)
Kim, Jun Ha (Dept. of Housing and Interior Design, Kyung Hee Univ.)
Publication Information
Journal of the Korean Institute of Educational Facilities / v.24, no.5, 2017 , pp. 11-18 More about this Journal
Abstract
An university dorm has significant implications in terms of providing residential, living, and learning spaces. With its supportive function, a dorm enables each university to provide higher level of education. The operation & maintenance(O&M) condition of the dorm has a decisive effect on the students' satisfaction. Accordingly, high levels of O&M services should be performed for students. However, Korean dorms are being operated and maintained by their own O&M guidelines without the consideration of spatial characteristics of dorm facilities and the comprehensive and systematic understanding on effective O&M processes. Given the fact that dorm facility can be a crucial factor in determining the entire quality of university and its O&M condition is closely related to the satisfaction of students, it is imperative that we need to pay more attention to the O&M condition and services. Therefore, the main objective of this research is to improve dorm students' satisfaction levels by applying different O&M method, preventive maintenance rather than reactive maintenance which has been performed so far. In ordering for doing it, 'Facility Management(FM) Standard' from KS, 'Facility Performance Indicator(FPI)' from APPA: Leadership in educational facilities and 'Building O&M Inspection Manual' from Korean Ministry of Land, Infrastructure and Transport were analyzed to come up with 15 significant O&M factors. After extracting O&M factors, the survey was conducted to determine importance rate and performance rate of each O&M factor. Using the Important-Performance Analysis(IPA), the priority of 15 O&M factors was established. The result of this research will be helpful for the efficient dorm facility O&M services and for facility managers to appropriately allocate the limited resources and human power.
Keywords
University Dorm; Facility Management; Operation and Maintenance(O&M); Importance-Performance Analysis(IPA);
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
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