Browse > Article
http://dx.doi.org/10.7737/KMSR.2013.30.1.059

The Effects of Correct Implementation of Six Sigma Practices on Customer Focus Performance, Quality Performance and Business Performance  

Yoon, Jae-Hong (동아대학교 경영대학 경영학과)
Publication Information
Korean Management Science Review / v.30, no.1, 2013 , pp. 59-72 More about this Journal
Abstract
This research has seven factors such as top management leadership, belt system operation, implementation of systematic methods, adequate project performance measurement, customer focus performance, quality performance and business performance. Those are critical to correct implementation of Six Sigma. I set seven hypotheses which represented the relationships among the seven factors, gathered questionnaires and analyzed the data. Top management leadership affected positively the adequate project performance measurement and the belt system operation, The belt system operation affected the implementation of systematic methods positively and it also affected the adequate project performance measurement. It affected positively the customer focus performance, the quality performance and the business performance, respectively.
Keywords
Correct Implementation of Six Sigma; Customer Focus Performance; Quality Performance; Business Performance;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Harry, M.J. and R. Schroeder, Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations, Doubleday, New York, 2005.
2 Kaynak, H. and H. Janet, "A Replication and Extension of Quality Management into the Supply Chain," Journal of Operations Management, Vol.26(2008), pp.468-489.   DOI   ScienceOn
3 Kim, C., W. Lee, and T. Park, "The Effect of Collaboration between Marketing and Production on Internal and External Performance," California Journal of Operations Management, Vol.8, No.1(2010), pp.11-20.
4 Linderman, K., R. Schroeder, S. Zaheer, C. Liedtke, and A.S. Choo, "Six Sigma:a goaltheoretic perspective," Journal of Operations Management, Vol.21, No.2(2004), pp.193- 203.
5 Nair, A., M.K. Malhotra, and S.L. Ahire, "Toward a theory of managing context in Six Sigma process improvement projects: An acion research investigation," Journal of Operations Management, Vol.29(2011), pp. 529-548.   DOI   ScienceOn
6 Banker, R.D., G. Potter, and D. Srinivasan, "A Contextual Study of Links between Employee Satisfaction, Employee Turnover, Customer Satisfaction and Financial Performance," Working Paper, University of Texas at Dallas, 2000.
7 Brun, A., "Critical success Factors of Six Sigma implementations in Italian companies," International Journal of Production Economics, Vol.131(2011), pp.158-164.   DOI   ScienceOn
8 Braunscheidel, M.J., J.W. Hamister, N. Suresh, and H. Star, "An institutional theory perspective on Six Sigma adoption," International Journal of Operations and Production Management, Vol.31, No.4(2011), pp.423-451.   DOI   ScienceOn
9 Chase, R.B., F. Jacobs, and N. Aquilano, Operations Management for Competitive Advantage with Global Cases, 11th. ed., Mc- Graw-Hill Irwin, 2006.
10 Choo, A.S., K. Linderman, and R.G. Schroeder, "Method and context perspectives on learning and knowledge creation in quality management," Journal of Operations Management, Vol.25, No.4(2007a), pp.918-931.   DOI   ScienceOn
11 Choo, A.S., K. Linderman, and R.G. Schroeder, "Method and psychological effects on learning behaviors and knowledge creation in quality management," Management Science, Vol.53, No.3(2007b), pp.437-450.   DOI   ScienceOn
12 Deming, W.E., Out of Crisis, Cambridge, MA:MIT Press, 2000.
13 DiMaggio, P.J. and W.W. Powell, "The iron cage revisited:institutional isomorphism and collective rationality in organizational fields," American Sociological Review, Vol.48(1983), pp.147-160.   DOI   ScienceOn
14 Evance, J.R. and W.M. Lindsay, The Management and Control of Quality, 6th. edition, South-Western, 2005.
15 Flynn, B.B., R.G. Schroeder, and S. Sakakibara, "A Framework for Quality Management Research and an Associated Measurement Instrument," Journal of Operations Management, Vol.11(1994), pp.339-366.   DOI   ScienceOn
16 Garvin, D., "What does product quality really mean?," Sloan Management Review, (1984), pp.25-43.
17 Adam, E.E. Jr., "Alternative Quality improvement Practices and Organization Performance," Journal of Operations Management, Vol.12(1994), pp.27-47.   DOI   ScienceOn
18 김성진, 홍종의, 서의호, "식스시그마 실행을 위한 전략적 실행공동체의 활성화", 경영과학, 제28권, 제1호(2011), pp.129-140.
19 Ahire, S.L. and P. Dreyfus, "The impact of design management and process management on quality:an empirical examination," Journal of Operations Management, Vol.18 (2000), pp.549-575.   DOI   ScienceOn
20 김계수, AMOS 16.0 구조방정식 모형분석, 한나래, 2008.
21 김연성, 박상찬, 박영택, 박희준, 서영호, 유한주, 이동규, 글로벌품질경영, 박영사, 2009.
22 박재성, 박광태, "제조업과 서비스업의 6시그마 성공요인 비교연구:서비스업의 6시그마 운영전략을 중심으로", 한국생산관리학회지, 제20권, 제3호(2009), pp.46-72.
23 박정수, 장덕신, 김수욱, "품질경영 실행방식 요인과 성과 간 관계에 대한 JIT와 인력관리의 조절효과, 경영과학, 제27권, 제3호(2010), pp.99-115.
24 안영진, 서비스 6시그마, 박영사, 2004.
25 주기중, "TQM이 서비스 접점 종업원의 태도와 서비스 수행에 미치는 영향：의료서비스 산업을 대상으로", 경영과학, 제29권, 제1호 (2012), pp.101-114.
26 Pande, P.S., R.P. Neuman, and R.R. Covanagh, The Six Sigma way:How GE, Motorola, and other top companies are honing their performance, McGraw-Hill, 2000.
27 Raisinghani, M., S. Ette, H., Pierce, R. Cannon, and P. Daripaly, "Six Sigma:concepts, tools, and applications," Industrial Management and Data Systems, Vol.105, No.4(2005), pp.491-505.   DOI   ScienceOn
28 Schroeder, R.G., K. Linderman, C. Liedtke, and A.S. Choo, "Six Sigma Definition and underlying theory," Journal of Operations Management, Vol.26(2008), pp.536-554.   DOI   ScienceOn
29 Tamimi, N. and M. Gershon, "A Tool for Assessing Industry TQM Practice Pursuing the Deming Philosophy," Production and Inventory Management Journal, First Quarter, (1995), pp.27-32.
30 Zhang, W., A.V. Hill, and G.H. Gilbreth, "A Research Agenda for Six Sigma Research," Quality Management Journal, Vol.18, No.1 (2011), pp.39-53.   DOI
31 Zu, X., L.D. Fredendall, and T.J. Douglas, "The evolving theory of quality management: The role of Six Sigma," Journal of Operations Management, Vol.26(2008), pp. 630-650.   DOI   ScienceOn