Effect of Korean Service Quality Awards on the Market Value by using Event Study Methodology |
Oh, Byoung-Sub
(한성대학교 사회과학대학 경영학과)
Park, Ji-Young (서울대학교 경영대학 경영학과) Chung, Soong-Hwan (한성대학교 사회과학대학 경영학과) Choi, Kang-Hwa (한성대학교 사회과학대학 경영학과) |
1 | Oliver, R.L., "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions," Journal of Marketing Research, Vol.17, No.4(1980), pp.460-469. DOI ScienceOn |
2 | Cohen, S. and R. Brand, "Total Qulaity Management in the U.S. Environmental Protection Agency," Public Productivity and Management Review, Vol.14, No.1(1990), pp.99- 114. DOI ScienceOn |
3 | Adam, E.E., "Alternative Quality Improvement Practices and Organization Performance," Journal of Operations Management, Vol. 12, No.1(1994), pp.27-44. DOI ScienceOn |
4 | Adams, G., G. McQueen, and K. Seawright, "Revisiting the stock price impact of quality awards," Omega, Vol.27, No.6(1999), pp.595- 604. DOI ScienceOn |
5 | Anderson E.W., C. Fornell, and D.R. Lehmann, "Customer Satisfaction, Market Share, and Profitability : Findings from Sweden," The Journal of Marketing, Vol.58, No.3(1994), pp.53-66. DOI ScienceOn |
6 | Beaver, W.H., "The Information Content of Annual Earnings Announcements," Journal of Accounting Research, Vol.6(1968), pp.67-92. DOI ScienceOn |
7 | 윤재홍, 김진국, "품질경영시스템이 기업 성과에 미치는 영향에 관한 연구", 한국생산관리학회지, 제14권, 제3호(2004), pp.23-49. |
8 | 정용수, "수상이 기업가치에 미치는 영향", 서울대학교 대학원 석사학위논문, 2004. |
9 | 조유겸, 여정성, "서비스 품질인증제의 실효성 에 관한 연구", 소비자학연구, 제17권, 제1 호(2006), pp.1-20. |
10 | 최강화, 곽영환, 김수욱, "기업의 품질성과와 재무성과의 관계 연구", 한국생산관리학회지, 제16권, 제2호(2005), pp.153-179. |
11 | 최현경, 박재홍, "품질경영활동과 기업성과에 관한 연구", 한국생산관리학회지, 제8권, 제 3호(1997), pp.77-101. |
12 | 김경원, 김찬웅, "사건연구에서의 주식성과 측정", 증권학회지, 제20권, 제1호(1997), pp.301-327. |
13 | 김경학, "품질 인증 소구가 광고 및 제품 태도에 미치는 영향에 관한 연구", 홍익대학교 광고홍보대학원 석사학위논문, 2002. |
14 | 김준호, 지명구, "서비스 품질평가 모델 및 제도의 효율적 운영방안에 관한 연구", 산업경영연구, 제26권, 제1호(2003), pp.139-166. |
15 | 노형봉, "한국 서비스 품질 인증제도에 대한 기업 및 소비자의 신뢰도", 경영연구, 제31 권(2006), pp.5-25. |
16 | 박수용, "서비스 품질 우수기업 인증시스템의 적용에 관한연구", 한밭대학교 산업대학원, 석사학위논문, 2004. |
17 | 서영호, 이현수, "국내 품질경영상 수상업체들의 주식시장에서의 성과에 관한 연구", 품질 경영학회지, 제27권, 제3호(1999), pp.51-66. |
18 | 이유재, 라선아, 한국기업의 서비스 품질 평가 제도 변천과정, 서울대출판부, 2006. |
19 | 서창적, 김선우, "한국서비스 대상의 실효성에 관한 연구", 서비스경영학회지, 제9권, 제2호 (2008), pp.289-318. |
20 | 이유재, 서비스마케팅, 4판, 학현사, 2008. |
21 | 임종원, 강명수, 박형진, 마케팅조사방법론, 법문사, 2001. |
22 | Hendricks, K.B. and V.R. Singhal, "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, Vol.47, No.3(2001), pp.359-368. DOI ScienceOn |
23 | Zbigniew H., Z.H. Przasnyski, and L.S. Tai, "Stock market reaction to Malcolm Baldrige National Quality Award announcements : does quality pay?," Total Quality Management and Business Excellence, Vol.10, No.3 (1999), pp.391-400. |
24 | Zbigniew H., Z.H. Przasnyski, and L.S. Tai, "Stock performance of Malcolm Baldrige National Quality Award winning companies," Total Quality Management and Business Excellence, Vol.13, No.4(2002), pp.475-488. DOI ScienceOn |
25 | Nelson, E.C. R.T. Rust, A. Zahorik, R.L. Rose, P. Batalden and B.A. Siemanski, "Do patient perceptions of quality relate to hospital financial performance?," Journal of Health Care Marketing, No.12, Vol.4(1992), pp.6-13. |
26 | Phillips, L.W., D.R. Chang, and R.D. Buzzell, "Product Quality, Cost Position and Business Performance : A Test of Some Key Hypotheses," The Journal of Marketing, Vol.47, No.2(1983), pp.26-43. DOI ScienceOn |
27 | Schneider, B., "Service Quality and Profits : Can You Have Your Cake and Eat it Too?," Human Resource Planning, Vol.14(1991), pp. 151-157. |
28 | Tornow, W.W. and J.W. Wiley, "Service Quality and Management Practices : A Look at Employee Attitudes, Customer Satisfaction, and Bottom-line Consequences," Human Resource Planning, Vol.14, No.2(1991), pp. 105-115. |
29 | Wiley, J.W., "Customer Satisfaction : A Supportive Work Environment and Its Financial Cost," Human Resource Planning, No.14, Vol.2(1991), pp.117-127. |
30 | Hendricks, K.B. and V.R. Singhal, "Firm characteristics, total quality management, and financial performance," Journal of Operations Management, Vol.19, No.3(2001), pp.269-285. DOI ScienceOn |
31 | Newman, J.W. and R.A. Werbel, "Multivariate Analysis of Brand Loyalty for Major Household Appliances," Jounal of Marketing Research, Vol.10, No.4(1973), pp.404-409. DOI ScienceOn |
32 | Hendricks, K.B. and V.R. Singhal, "Quality Awards and the Market Value of the Firm : An Empirical Investigation," Management Science, Vol.42, No.3(1996), pp.415-436. DOI ScienceOn |
33 | General Accounting Office, US Companies Improve Performance through Quality Efforts, GAO/NSIAD-9-190, 1991. |
34 | Goh, T., P.C. Low, K.L. Tsui, and M. Xie, "Impact of Six Sigma implementation on stock price performance," Total Quality Management and Business Excellence, Vol.14, No.7(2003), pp.753-763. |
35 | Griffin, A. and J.R. Hauser, "The Voice of the Customer," Marketing Science, Vol.12, No.1(1993), pp.1-27. DOI ScienceOn |
36 | Hendricks, K.B. and V.R. Singhal, "Does Implementing an Effective TQM Program Actually Improve Operating Performance? : Empirical Evidence from Firms that Have Won Quality," Management Science, Vol.43, No.9(1997), pp.1258-1274. DOI ScienceOn |
37 | Capon, N., J.U. Farley, and S. Hoenig, "Determinants of Financial Performance : A Meta- Analysis," Management Science, Vol.36, No.10(1990), pp.1143-1159. DOI ScienceOn |
38 | Cronin and Taylor, "Measuring Service Quality : A Reexamination and Extension," The Journal of Marketing, Vol.56, No.3(1992), pp. 55-68. DOI ScienceOn |
39 | Dyckman. T., D. Phillbrick, and J. Stephan, "A Comparison of Event Study Methodologies Using Daily Stock Returns : A Simulation Approach," Journal of Accounting Research, Vol.22(1984), pp.1-33. |
40 | Evans, R., "Perspectives : In defence of TQM," The TQM Magazine, Vol.7, No.1(1995), pp. 5-6. DOI ScienceOn |
41 | Fama, E.F, "The behavior of stock market price," The Journal of Business, Vol.38, No. 1(1965), pp.33-105. |
42 | Fama, E.F., L. Fisher, M.C. Jensen and R. Roll, "The adjustment of stock prices to new information," International Economic Review, Vol.10, No.1(1969), pp.1-21. DOI ScienceOn |
43 | Fornell, C., "A National Customer Satisfaction Barometer : The Swedish Experience," The Journal of Marketing, Vol.56, No.1(1992), pp.6-21. DOI ScienceOn |
44 | Fornell, C. and A. Westlund, "Customer satisfaction measurement and its relation to production analysis," 8th World Productivity Congress, Stockholm, 1993. |
45 | Brown, S.J. and J.B. Warner, "Using Daily Stock Returns:The Case of Event Studies,"Journal of Financial Economics, Vol.14(1985), pp.3-31. DOI ScienceOn |
46 | Binder, J., "The Event Study Methodology Since 1969," Review of Quantitative Finance and Accounting, Vol.11, No.2(1998), pp.111- 137. DOI ScienceOn |
47 | Boulding W., A. Kalra, R. Staelin, and V.A. Zeithaml, "A Dynamic Process Model of Service Quality : From Expectations to Behavioral Intentions," Journal of Marketing Research, Vol.30, No.1(1993), pp.7-27. DOI ScienceOn |
48 | Brown, S.J. and J.B. Warner, "Measuring security price performance," Journal of Financial Economics, Vol.8, No.3(1980), pp.205-258. DOI ScienceOn |
49 | Buzzell, R. and B. Gale, The PIMS Principles, Free Press, New York, 1987. |