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http://dx.doi.org/10.7737/JKORMS.2014.39.4.001

Analysis and Improvement of Stocking and Releasing Processes in Logistics Warehouse Using Process Mining Approach  

Kim, Hyun-Kyoung (Lotte Logistics)
Shin, KwangSup (Graduate School of Logistics, Incheon National University)
Publication Information
Journal of the Korean Operations Research and Management Science Society / v.39, no.4, 2014 , pp. 1-17 More about this Journal
Abstract
The functions of stocking and releasing in logistics center consist of three major procedure such as receiving, shipping and stock managements. Each process includes various sub-processes which are complicatedly connected with each other. Furthermore, lots of operators execute various tasks in the different sub-processes, simultaneously. It makes difficult to standardize, monitor, and analyze the processes. This paper proposed the quantitative methodology using process mining approach to discover and analyze receiving and shipping processes. For this purpose, the PDA operation log data is analyzed to build a realistic process model. The deduced model has been compared with official process model. In addition, task assignment and social networks analysises are carried out by utilizing process mining tools. Also, it has been proposed how to improve the processes with the analytical simulation model based on the results of process mining.
Keywords
Logistics Center; Process Mining; Receiving and Shipping Process; Simulation;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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