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http://dx.doi.org/10.7737/JKORMS.2012.37.1.073

An Empirical Analysis of the Relationships among Perceived Feedback, Motivation, and Use for Contribution in Knowledge Management Systems  

Kang, Hee-Taek (서남대학교 경영학과)
Oh, Han-Mo (전북대학교 상과대학 무역학과)
Publication Information
Journal of the Korean Operations Research and Management Science Society / v.37, no.1, 2012 , pp. 73-88 More about this Journal
Abstract
This study examines the role of perceived feedback and motivations on the use for contribution in Knowledge Management Systems (KMS). An individual expects responses from others when he or she posts the knowledge or questions of soliciting knowledge in KMS. If an individual posts a message and there are many responses, motivation to use KMS will develop. Prior research has considered feedback a potential factor that would affect an individual's motivation, such as self-efficacy, but there is few prior works that have tested empirically on how feedback can influence an individual's motivations as well as the use for contribution in KMS. Perceived feedback can be categorized into feedback on posted knowledge and feedback on knowledge request postings. The results of the study show that motivations such as organizational reward, knowledge self-efficacy, and enjoyment of helping, except for social reward, are associated with the use for contribution. Our results also show that among perceived feedback, feedback on posted knowledge affects motivation and use for contribution while feedback on knowledge request postings directly influences the use for contribution.
Keywords
Perceived Feedback; Motivation; Contribution; Knowledge Management Systems;
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