Browse > Article

Evaluation of TQM Implementation in Manufacturing-based R&D Organizations  

Hong, Soon-W. (영동대학교 산업경영학과)
Publication Information
Journal of the Korean Operations Research and Management Science Society / v.34, no.1, 2009 , pp. 101-121 More about this Journal
Abstract
The research literature presents that Total Quality Management (TQM) has been successfully embraced by firms for strategic and operational management in the last decades. However few studios analyze the role of TQM practices in the R&D environment. The objective of this study is to evaluate TQM practices implemented in manufacturing-based R&D organizations with respect to R&D performance. Our research model is primarily based on Malcolm Baldrige Criteria for Performance Excellence framework, including three moderating variables (industry type, organization size, quality management system certification), to propose hypotheses on the relationships between leadership practice, management practice and R&D performance. Results of canonical correlation analysis using data from 130 R&D organizations show that in aggregate leadership practice is positively related to management practice which is, in turn, positively related to R&D performance. These relationships are, however, affected by the moderating variables. Our results imply that TQM practices can be strategically adopted in the R&D organization.
Keywords
R&D Management; TQM; MBNQA; Canonical Correlation Analysis;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 장덕신, 박정수, 김수욱, '품질경영 추진방식의 Infra 요인과 Process 요인이 생산경쟁력과 성과에 미치는 영향', '한국경영과학회지' 제32권, 제2호(2007), pp.41-51
2 Bagozzi, R.P. and Y. Yi, 'On the Evaluation of Structural Equation Models,' Joumal of the Amdemy of Marketing Science, Vol.16, No.1 (1988), pp.74-94   DOI
3 Braver, NAC., 'Overcoming Resistance to TQM,' Research,Technology Management, Vol.38, No.5(1995), pp.40-44
4 Cardy, R.L and G.H. Dobbins, 'Human Resource Management in a Total Quality Organizational Environment : Shifting from a Traditional to a TQHRM Approach,' Journal of Quality Management, Vol.1 No.1(1996), pp.5-20   DOI   ScienceOn
5 Chatterji, D. and J.M. Davidson, 'Examining TQM's Legacies for R&D,' Research, Technology Management, Vol.44, No.1(2001), pp.10-12
6 Daft, R. and R. Lengel, 'Organization Information Requirements, Media Richness, and Structural Design,' Management Science, Vol.32, No.5(1986), pp.554-571   DOI   ScienceOn
7 Graybill, F.A., An Introduction to Linear Statistical Models, McGraw-Hill, New York, 1961
8 Griffin, A. and A.L. Page, 'PDMA Success Measurement Project: Recommended Measures for Product Development Success and Failure,' Journal of Product Innovation Management, Vol.13, No.6(1996), pp.478-496   DOI   ScienceOn
9 Hair, J.F., R.E. Anderson, R.L. Tatham, and W.E. Black, Multivariate Data Analysis, 5th ed., Prentice Hall, 1998
10 Huarng, F., 'Integrating ISO 9000 with TQM Spirit: A Survey,' Industrial Management & Data Systems, Vol.98, No.8(1998), pp.373-379   DOI   ScienceOn
11 Kiella, M.L. and D.Y. Golhar, 'Total Quality Management in an R&D Environment,' International Journal of Operations and Production Management, Vol.17, No.2(1997), pp.184-198   DOI   ScienceOn
12 Mahadevappa, B. and G. Kotreshwar, 'Quality Management Practices in Indian ISO 9000 Certified Companies : an Empirical Evaluation,' Total Quality Management, Vol.15, No.3(2004), pp.295-305   DOI   ScienceOn
13 Miles, M.P. and G.R. Russell, 'ISO 14000 total quality environmental management: the integration of environmental marketing, total quality management, and corporate environmental policy,' Journal of Quality Management, Vol.2, No.1(1997), pp.151-168   DOI   ScienceOn
14 Prajogo, D.I. and A. Sohal, 'The Multidimensionality of TQM Practices in Determining Quality and Innovation Performmce-An Empirical Examination,' Technovation, Vol.24, No.6(2004), pp.443-453   DOI   ScienceOn
15 Rao, S.S., T.S. Ragu-Nathan and L.E. Solis, 'Does ISO 9000 Have an Effect on Quality Management Practices? An International Empirical Study,' Total Quality Management, Vol.8, No.6(1997), pp.335-346   DOI   ScienceOn
16 Taylor, R. and A. Pearson, 'Total Quality :Management in Research and Development,' The TQM Magazine, Vol.6, No.1(1994), pp.26-34   DOI   ScienceOn
17 Terziovski, M., D. Samson and D. Dow, 'The Business Value of Quality Management Systems Certification : Evidence from Australia and New Zealand,' Journal of Operations Management, Vol.15, No.1(1997), pp.1-18   DOI   ScienceOn
18 Wind, J. and V. Mahajan, 'Issues and Opportunities in New Product Development : An Introduction to the Special Issue,' Journal of Marketing Research, Vol.34, No.1(1997), pp.1-12   DOI   ScienceOn
19 Woon, K.G., 'TQM Implementation : Comparing Singapore's Service and Manufacturing Leaders,' Managing Service Quality, Vol.10, No.5(2000), pp.318-331   DOI   ScienceOn
20 Hamel, G., Leading the Revolution, Harvard Business School Press, Boston, MA., 2000   DOI   ScienceOn
21 James, W.M., 'Best HR Practices for Today's Innovation Management,' Research Technology Management, Vol.45, No.1 (2002), pp.57-60
22 Sila, I. and M. Ebrahimpour, 'An Investigation of the Total Quality Management Survey based Research Published between 1898 and 2000,' International Journal of Quality and Reliability Management, Vol.19, No.7(2002), pp.902-970
23 배병렬, '구조방정식모델을 위한 SIMPLIS 활용과 실습', 청목출판사, 2004
24 Lin, C. and S. Chang, 'Exploring TQM's Impact on the Causal Linkage between Manufacturing Objective and Organizational Performance,' Total Quality Management, Vol.17, No.4(2006), pp.465-484   DOI   ScienceOn
25 Ho, S.K.M., 'Is the ISO 9000 Series for Total Quality Management?,' International Journal of Quality and Reliability Management, Vol.11, No.9(1994), pp.74-89   DOI   ScienceOn
26 Steenkamp, J.E.M and H.C.M Trijp, 'The Use of LISREL in Validating Marketing Constructs,' International Journal of Research in Marketing, Vol.8, No.4(1991), pp.283-299   DOI   ScienceOn
27 York, K.M. and G.E. Miree, 'Causation or Covariation : An Empirical Re-examination of the Link between TQM and Financial Performance,' Journal of Operations Management, Vol.22, No.3(2004), pp.291-311   DOI   ScienceOn
28 Lai, K and T.C.E. Cheng, 'Effects Quality Management and Marketing on Organizational Performance,' Journal of Business Research, Vol.58, No.4(2005), pp.446-456   DOI   ScienceOn
29 Lima, M.A.M., M. Resende, and L. Hasenclever, 'Quality Certification and Performance of Brazilian Firms: an Empirical Study,' International Journal of Production Economics, Vol.66, No.2(2000), pp.143-147   DOI   ScienceOn
30 Fok, L.Y., W.M. Fok, and S.J. Hartman, 'Exploring the Relationship between Total Quality Management and Information Systems Development,' Information and Management, Vol.38, No.6(2001), pp.355-371   DOI   ScienceOn
31 Green, S. and M. Welsh, 'Cybernetics and Dependence: Reframing the Control Concept,' The Academy of Management Review, Vol.13, No.2(1988), pp.287-301   DOI   ScienceOn
32 Jharkharia, S. and R. Shankar, 'Supply Chain Management : Some Sectoral Dissimilarities in the Indian Manufacturing Industry,' Supply Chain Management: An International Journal, Vol.11 , No.4(2006), pp.345-352   DOI   ScienceOn
33 McAdam, R., G. Armstrong and B. Kelly, 'Investigation of the Relationship between Total Quality and Innovation : A Research Study Involving Small Organizations,' European Journal of Innovation Management, Vol.1., No.3(1998), pp.139-147   DOI   ScienceOn
34 Slater, S.F. and J.C. Narver, 'Customer-led and Market-led:Let's Not Confuse the Two,' Strategic Management Journal, Vol.19, No.10(1998), pp.1001-1006   DOI   ScienceOn
35 Sweeney, J.C., G.N. Soutar, and L.W. Johnson, 'The Role of Perceived Risk in the Quality-Value Relationships : A Study in a Retail Environment,' Journal of Retailing, Vol.75, No.1(1999), pp.77-105   DOI   ScienceOn
36 Gustafson, D.H. and A.S. Hundt, 'Findings of Innovation Research Applied Quality Management Principles for Health Care,' Health Care Management Review, Vol.20, No.2(1995), pp.16-33   PUBMED
37 Kumar, V. and T. Boyle, 'A Quality Management Implementation Framework for Manufacturing- based R&D Environments,' International Journal of Quality and Reliability Management, Vol.18, No.3(2001), pp.336-359   DOI   ScienceOn
38 NIST, Criteria for Performance Excellence, Baldrige National Quality Program, United States Department of Commerce, 2003
39 Jung, J.Y. and Y.J, Wang, 'Relationship between Total Quality Management(TQM) and Continuous Improvement of International Project Management(CIIPM),' Technovation, Vol.26, No.5-6(2006), pp.716-722   DOI   ScienceOn
40 Prajogo, D.I. and C.M. McDermott, 'The Relationship between Total Quality Management Practices and Organizational Culture,' International Journal of Operations and Production Management, Vol.25, No.11(2005), pp.1101-1122   DOI   ScienceOn
41 Samson, D. and M. Terziovski, 'The Relationship between Total Quality Management Practices and Operational Performance,' Journal of Operations Management, Vol.17, No.4(1999), pp.393-409   DOI   ScienceOn
42 Terziovski, M. and D. Samson, 'The Effect of Company Size on the Relationship between TQM Strategy and Organisational Performance,' The TQM Magazine, Vol.12, No.2 (2000), pp.144-148   DOI   ScienceOn
43 Johnson, A., 'Six Sigma in R&D,' Research Technology Management, Vol.45, No.2(2002), pp.12-16
44 Masterson, S.S. and M.S. Taylor, 'Total Quality Management and Performance Appraisal : An Integrative Perspective', Journal of Quality Management, Vol.1. No.1 (1996), pp.67-89   DOI   ScienceOn
45 Prajogo, D.I., 'The Comparative Analysis of TQM Practices and Quality Performance between Manufacturing and Service Firms,' International Journal of Service Industry Management, Vol.6, No.3(2005), pp.217-228   DOI   ScienceOn
46 Reed, R., D.J. Lemak, and N.P. Mero, 'Total Quality Management Sustainable Competitive Advantage,' Journal of Quality Management, Vol.5(2000), pp.5-26   DOI   ScienceOn
47 Ahire, S.L., D.Y. Golhar and M.A. Waller, 'Development and Validation of TQM Implementation Constructs,' Decision Sciences, Vol.27, No.1 (1996), pp.23-56   DOI   ScienceOn
48 Flynn, B.B., 'The Relationship between Quality Management Practices, Infrastructure and Fast Product Innovation,' Benchmarking for Quality Management and Technology, Vol.1, No.1(1994), pp.48-64   DOI   ScienceOn
49 Fasser, Y. and D. Brettner, Management for Quality in High-technology Enterprises, Wliey-Interscience, 2002
50 Pfeifer, T. and M. Wunderlich, 'Establishing Quality Systems in Research Institutes : A Progress Report,' The TQM Magazine, Vol.9, No.3(1997), pp.221-227   DOI   ScienceOn
51 Fredrickson, J., 'The Comprehensiveness of Strategic Decision Processes:Extensions, Observations, and Future Directions,' The Academy of Management Journal, Vol.27, No.3(1984), pp.445-466   DOI   ScienceOn
52 Prajogo, D.I. and A. Brown, 'Approaches to Adopting Quality in SMEs and the Impact on Quality Management Practices and Performance,' Total Quality Management, Vol.17, No.5(2001), pp.555-566   DOI   ScienceOn
53 Ragu-Nathan, B.S., C.H. Apigian, T.S. Ragu-Nathan, and Q. Tu, 'A Path Analytic Study of the Effect of Top Management Support for Information Systems Performance,' Omega, Vol.32, No.6(2004), pp.459-471   DOI   ScienceOn
54 Lee, H.L. and S. Whang, 'Higher Supply Chain Security with Lower Cost : Lessons from Total Quality Management,' International Journal of Production Economics, Vol.96, No.3(2005), pp.289-300   DOI   ScienceOn
55 산기협, '기술과 경영', 10월호, 한국산업기술진흥협회, 2007
56 Lord, R. and K Maher, 'Alternative Information-processing Models and Their Implications for Theory, Research, and Practice,' The Academy of Management Review, Vol.5, No.1 (1990), pp.9-28
57 Pavitt, K, 'Sectoral Patterns of Technical Change : Towards a Taxonomy and a Theory,' Research Policy, Vol.13, No.6(1984), pp.343-373   DOI   ScienceOn
58 Prajogo, D.I. and A Sohal, 'TQM and Innovation : A Literature Review and Research Framework,' Technovation, Vol.21, No.9(2001), pp.539-558   DOI   ScienceOn
59 Ismail, M.Y., M.E. Baradie, and M.S.J. Hashmi, 'Quality Management in the Manufacturing Industry: Practice vs Performance,' Computers and Industrial Engineering, Vol.35, No.3-4(1998), pp.519-522   DOI   ScienceOn
60 Sakakibara, S., B.B. Flynn, R.G. Schroeder, and W.T. Morris, 'The Impact of Just-in-Time Manufacturing and Its Infrastructure on Manufacturing Performance,' Management Science, Vol.43, No.9(1997), pp.1246-1257
61 Szakonyi, R, 'Integrating R&D with Company Efforts to Improve Quality,' International Journal of Technology Management, Vol.7, No.415(1992), pp.254-277   DOI
62 Prajogo, D.I. and A. Sohal, 'The Integration of TQM and Technology/R&D Management in Determining Quality and Innovation Performance,' Omega, Vol.34, No.3(2001), pp.296-312   DOI   ScienceOn
63 Dean, J.W. and D.E. Bowen, 'Management Theory and Total Quality : Improving Research and Practice through Theory Development,' The Academy of Management Review, Vol.19, No.3(1994), pp.392-418   DOI   ScienceOn
64 Rahman, S., 'A Comparative Study of TQM Practice and Organisational Performance of SMEs with and without ISO 9000 Certification,' International Journal of Quality and Reliability Management, Vol.18, No.1(2001), pp.35-49   DOI   ScienceOn