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Mobile IS Success in Mandatory Usage Context : The Role of Compatibility with Work  

Kim, Yong-Young (서울대학교 경영대학 정보통신경영연구센터)
Ahn, Joong-Ho (서울대학교 경영학과)
Yang, Hee-Dong (이화여자대학교 경영학부)
Publication Information
Journal of the Korean Operations Research and Management Science Society / v.32, no.2, 2007 , pp. 71-88 More about this Journal
Abstract
This study investigates the factors that influence the user's (postal workers') satisfaction with using PDAs in the Korea Postal Services. This study is concerned about the success of IS when employees are mandated to use IS to increase their productivity. The factors examined in this study include independent variables (information quality and system quality), dependent variables (perceived usefulness and user satisfaction), and mediator (compatibility with work). All these factors were found significant for causal relations. We especially notice the role of compatibility with work as full mediator.
Keywords
Mobile IS Success; Mandatory Usage; Compatibility with Work;
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