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The Effect of 'Process' Factor and 'Infra' Factor in Quality Management on Manufacturing Capabilities and Performance  

Chang, Deok-Shin (서울대학교 경영연구소)
Kim, Soo-Wook (서울대학교 경영학과)
Park, Jeong-Soo (서울대학교 경영연구소)
Publication Information
Journal of the Korean Operations Research and Management Science Society / v.32, no.2, 2007 , pp. 41-51 More about this Journal
Abstract
We categorize quality management practices as two factors ; 'infra factor' and 'process factor.' We confirm the factors' statistical significance with empirical investigation about 167 manufacturing companies in nationwide. Moreover, we find the two factors affect positively on the manufacturing capabilities of differentiation and reliability, and on the performances as improving products and process. We prove these results with empirical method of structural equation model and AMOS program.
Keywords
Total Quality Management; Manufacturing Performance; Infra Factor; Process Factor; Differentiation; Reliability;
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