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http://dx.doi.org/10.17703/JCCT.2022.8.4.37

Local community case management service and regional case management council performance analysis through concept mapping  

Jang, Yu Mi (Dept. of Design, Inje Univ)
Publication Information
The Journal of the Convergence on Culture Technology / v.8, no.4, 2022 , pp. 37-44 More about this Journal
Abstract
The purpose of this study is to investigate how the local community case management council perceives the expected outcome of the council and case management service by participating actors in order to establish the identity and direction of the activities of the council through concept mapping. A total of 12 practitioners from participating organizations freely expressed and shared their opinions about the case management service performance with the local community case management council in a brainstorming manner, producing a total of 42 statements. Through concept mapping, participants were empowered in the decision-making process, and their opinions were not alienated, but were accepted and rationally handled. It can be said that it is important to provide an opportunity for the participants to discuss on an equal footing in the decision-making process. Through this, it can be seen that the agreement between the case management council and the case management service was quickly reached, and the direction for subsequent activities was clearly set.
Keywords
Community-based Case Management; Concept Mapping; Decision-making Process; Problem-solving;
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