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http://dx.doi.org/10.17703/JCCT.2019.5.2.257

A Study on the Satisfaction of Service Users on Service Sustainability - Focused on community service investment business -  

Jang, Chun-Ok (Dept. of Neulbom Social Service Center)
Publication Information
The Journal of the Convergence on Culture Technology / v.5, no.2, 2019 , pp. 257-261 More about this Journal
Abstract
Service user satisfaction in the community service is also an important factor that leads to the improvement of the quality of the social service and the self - reliance of the service provider. The purpose of this paper is to examine the satisfaction factors affecting service continuity intentions in community service users, and provide direction and demand forecast information to improve user satisfaction and service satisfaction. In this study, the reliability test was conducted to check the reliability of each measurement tool and descriptive statistics and frequency analysis were conducted to identify the general characteristics of the study subjects. Logistic regression analysis was conducted to determine the effect of user satisfaction factors on service continuity. As a result of this study, it was confirmed that service user satisfaction in the community service is an important factor for improving the quality of social services and for the independence of service providers.
Keywords
Community service investment business; Satisfaction factor; service continuity; Nonprobability Sampling; quota sampling;
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Times Cited By KSCI : 2  (Citation Analysis)
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