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http://dx.doi.org/10.5394/KINPR.2014.38.4.429

Analytical Study of the Customer Satisfaction for Public Marina by application of the Designated Management System in Japan  

Jung, Won-Jo (Sangji Environment & Architects Inc.)
Lee, Han-Seok (Division of Architect & Ocean Space, National Korea Maritime University)
Lee, Myung-Kwon (Division of Architect & Ocean Space, National Korea Maritime University)
Publication Information
Journal of Navigation and Port Research / v.38, no.4, 2014 , pp. 429-435 More about this Journal
Abstract
In general, Introducing of the Designated Manager System (DMS) of public facilities has been promoted as part of administrative reforms for planning improvement of service for customers by a private and budget cuts of operations management. DMS has begun to be introduced to the public marina facilities in earnest in 2006, it is evaluated positive about efficiency in terms of business(budget cuts). However, there is no discussion about efficiency (likes service satisfaction of client-side) from the marina whose major job is service. The primary purpose of this study is to clarify the benefits and challenges as a result of the Designated Manager System (DMS) launch implemented by local governments, following the relevant amendments to the Local Government Law. The second purpose is to clarify, from the viewpoint of users, what changes have taken place after the DMS launch, focusing on public marinas operated under the DMS. As for the primary purpose, the study is intended to clarify the economic benefits of the DMS and the significance of the DMS launch at a prefectural government level. This will help us assess whether it would be worthwhile to encourage private companies or non-profit organizations (NPO) to participate in the management and operation of public facilities under the DMS scheme. Most of the studies to date have examined the benefits of the DMS launch, focusing on the economic benefits for local governments. This study is intended to clarify the benefits and disadvantages to users of the DMS launch from the viewpoint of users.
Keywords
marina; designated management system; customer satisfaction; regional development;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
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