Browse > Article
http://dx.doi.org/10.5394/KINPR.2014.38.3.261

Importance of Service Factors for Car-Ferry Shipping Companies between Korea and China Routes using Fuzzy Method  

Jung, Hyun-Jae (Graduate school of Logistics, Incheon National University)
Yeo, Gi-Tae (Graduate school of Logistics, Incheon National University)
Publication Information
Journal of Navigation and Port Research / v.38, no.3, 2014 , pp. 261-268 More about this Journal
Abstract
The route of Korea and China situates stable shipping market by the agreement on maritime transport between two countries. Epecially, the Car-ferry shipping market between Korea and China is growing up the world's largest markets in this situation. But, the rapid growth of markets have the possibility of imbalance between supply and demand. In addition that heavy competition can be arisen. The aim of this study is to analyze the ways to reinforce competitiveness of Car-ferry shipping companies(CFSCs) between Korea and China routes through suggesting importance weights of service factors. Firstly, evaluating service factors of CFSCs between Korea and China routes are selected by reviewing literatures and Delphi method. Secondly, importance weights of service factors are calculated using Fuzzy method. As a result, Shipper and CFSCs between Korea and China routes select 'agility of loading and unloading', 'agility of customs', and 'punctuality of transportation' as the most important factors. On the other hand, the two groups are shown the perception gaps on the factors such as 'reasonable shipping cost', 'voyage speed', 'multimodal transportation', and 'professionality of manpower'. The implication of this study is that Government of Korea and China Have to cooperate agreement for mutual drive towed trailer and customs to speedy transportation.
Keywords
Korea and China Shipping Routes; Car-ferry Shipping Companies; Service Factors; Importance Weights; Perception of Importance; Fuzzy Method;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Pearson, J. N., and Semejin, J.(1999), "Service Priorities in Small and Large Firm Engaged in International Logistics", International Journal of Physical Distribution and Logistics Management, Vol. 29 No. 3, pp. 181-191.   DOI   ScienceOn
2 Park, C. J.(2011), "Synthesizing the AHP and A Fuzzy Model for Performance Evaluation", The Journal of Korean Corporation Management, Vol. 18 No. 4, pp. 225-242.
3 Park, D. G., and Cho, C. H.(2011), "A Study on the Long Term Orientation and Logistical Performance between Freight Forwarders and Liner Shipping Companies", Korea Logistics Review, Vol. 21 No. 1, pp. 5-29.
4 Park, K. S.(2013), "A Study on Competitiveness on Container Cargo Transportation of Car Ferry Route between Korea and China; Car Ferries, Liners and Freight Forwards Difference", Korea International Commercial Review, Vol. 28 No. 1, pp. 115-137.   DOI
5 Shin, Y. J., and Lee, Y. H.(2009), "A Study on Actual Condition and Promoting Competitive Power of Korean Shipping Companies on Korea-China Liner Service", Korea International Commercial Review, Vol. 18 No. 3, pp. 37-56.
6 Zadeh, L. A.(1965), "Fuzzy Sets", Information Control, Vol. 8, pp. 338-353.   DOI
7 Jang, D. H., Kim, H. J., and Kong, H. S.(2009), "A Study on Strengthen Competitiveness on Logistics Service Quality of Korean Shipping Company", The Journal of Maritime Business, Vol. 14, pp. 99-126.
8 Kim, H. K., Choi, J. H., and Kwon, H. J.(2007), "A Study on Distinguished Competitiveness on Maritime Cargo Transportation of Korea-Japan Route Car Ferry Company", The Journal of Maritime Business, Vol. 9, pp. 167-160.
9 Koo, J. S., Hwang, K. S., and Yeo, H. J.(2009), "Are Shippiers Satisfied with the Diversified Provision of Logistics Service by Shipping Companies?; A Study between the UK and South Korea", The Asian Journal of Shipping and Logistics, Vol. 25 No. 2, pp. 237-251.   DOI   ScienceOn
10 Korea-China car ferry council(2013), internal data
11 Laird, J. J.(2012), "Valuing the Quality of Strategic Ferry Service to Remote Communities", Research in Transportation Business & Management, Vol. 4, pp. 97-103.   DOI   ScienceOn
12 Lee, C. B., Bae, C. H., and Yang, J. H.(2008), "A Study on the Strategies of Korean-Liner Shipping Companies for Coping with the Opening of a Shipping Route between China and Korea", Journal of Korea Port Economic Association, Vol. 24. No. 2, pp. 289-315.   과학기술학회마을
13 Lee, S. Y., and Ko, H. J.(2006), "A Comparison Study between Korean and Foreign Shipping Liners on Logistics Service Attributes and Capability", Journal of Korea Port Economic Association, Vol. 22. No. 3, pp. 141-160.   과학기술학회마을
14 Lu, C. S.(2000), "Logistics Service in Taiwanese Maritime Firms", Transportation Research Part E, Vol. 36, pp. 79-96.   DOI   ScienceOn
15 Paixao, A. C. and Marlow, P. B.(2002), "Strenths and Weaknesses of Short Sea Shipping", Marine Policy, Vol. 26, pp. 167-178.   DOI   ScienceOn
16 Lu, C. S.(2003), "The Impact of Carrier Service Attributes on Shipper-Carrier Partnering Relationships; A Shipper's Perspective", Transportation Research Part E, Vol. 39, pp. 399-415.   DOI   ScienceOn
17 Matear, S., and Gray, R.(1993), "Factors Influencing Freight Service Choice for Shippers and Freight Suppliers", International Journal of Physical Distribution and Logistics Management, Vol. 23 No. 2, pp. 25-35.   DOI   ScienceOn
18 Mangan, J., Lalwani, C., and Gardner, B.(2002), "Modelling Port/Ferry Choice in RoRo Freight Transportation", International Journal of Transport Management, Vol. 1, pp. 15-28.   DOI   ScienceOn
19 Brooks, M. R.(1990), "Ocean Carrier Selection Criteria in a New Environment", Logistics and Transportation Review, Vol. 26 No. 4, pp. 339-356.
20 Choi, Y. R.(2010), "An Empirical Stidy on the Structural Relationships among Perceived Service Quality, Customer Satisfaction and Relationship Quality in Liner Shipping Companies; Focused on Freight Forwarder", Journal of Korea Port Economic Association, Vol. 26. No. 4, pp. 147-167.   과학기술학회마을
21 Collison, F. M.(1984), "Market Segment for Marine Liner Service", International Conference of Transportation Journal, pp. 44-54.
22 Danielis, R., Marcucci, E., and Rotaris, L.(2005), "Logistics Managers Stated Preferences for Frieght Service Attributes", Transportation Research Part E, Vol. 41, pp. 201-215.   DOI   ScienceOn
23 D'Este, G., and Meyrick, S.(1992), "Carrier Selection in a RoRo Ferry Trade-Part2. Decision Factors and Attitude", Maritime Policy and Management, Vol. 19 No. 2, pp. 115-126.   DOI
24 Cullinane, K., and Toy, N.(2000), "Identifying Influential Attribute in Freight Route/Mode Choice Decision; A Content Analysis", Transportation Research Part E. Vol. 36, pp. 41-53.   DOI   ScienceOn
25 Frankel, E. G.(1993), "Total Quality Management in Liner Shipping", Marine Policy, Vol. 17 No. 1, pp. 58-63.   DOI
26 Kang, G. D., and Kim, Y. D.(2009), "An Analysis of the Measurement of the Shipping Service Quality", The Asian Journal of Shipping and Logistics, Vol. 24 No. 1, pp. 41-55.