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http://dx.doi.org/10.5394/KINPR.2007.31.5.385

An Empirical Study on Impact of Service Orientation upon Business Performance in International Logistics Firm : Primarily on International Freight Forwarders  

Ahn, Chung-Hong (Sehyo TLS)
Choi, Young-Ro (Korea Maritime University)
Shin, Han-Won (Division of Shipping Management, Korea Maritime University)
Publication Information
Journal of Navigation and Port Research / v.31, no.5, 2007 , pp. 385-393 More about this Journal
Abstract
This study aims to verify the structural relationship among service orientation, employees' satisfaction and business performance primarily on the International Freight Forwarders. For carrying out the study, literature survey relating to service orientation, satisfaction and performance along with empirical analysis was carried out. Results of analyses were found to be as follows: first, International Freight Forwarder's service orientation has had influence on employees' satisfaction second, employees' satisfaction in the freight forwarding companies has had influence on financial performance.
Keywords
International logistics service; Freight forwarder; Service oreientation; Employees' satisfaction; Business performance;
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Times Cited By KSCI : 1  (Citation Analysis)
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