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A Study of the System Based on Emotion for Differentiated Web Service  

이준희 ((주)아이젠소프트 연구개발부)
지홍일 (충북대학교 전기전자컴퓨터공학부)
최승권 ((주)애니솔루션)
조용환 (충북대학교 전기전자컴퓨터공학부)
Publication Information
The Journal of Korean Institute of Communications and Information Sciences / v.28, no.9B, 2003 , pp. 806-812 More about this Journal
Abstract
The service providers of Internet have to work out a personalized contents service system focused on variety of customer's complex individuality. To effectively adopt individual customer's preference and actively adapt change of business situation, suppose an system of the service which emotional experience using emotional-based web design. In the experimental results, it is found that Internet service system implemented based on this idea is more effective than the existing systems in the view point of extension of customer's emotional satisfaction and visit duration time goes longer beyond that of the traditional systems.
Keywords
Internet Service; Webpage; System based on Emotion; Customer's Satisfaction;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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