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Analysis of Library Website Users' Behavior to Optimize Virtual Information and Library Services  

Shevchenko, Lyudmila (Scientific and Technological Department, State Public Scientific-Technological Library of the Siberian Branch of the Russian Academy of Sciences)
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Journal of Information Science Theory and Practice / v.8, no.1, 2020 , pp. 45-55 More about this Journal
The purpose of this work was to study library website users' actions by tracking their behavior, determining popular content, and identifying browsing patterns and subsequent improvement of access to popular content. The study of behavior models and the use of web analytics has led to the emergence of solutions that improve the usability and functionality of the State Public Scientific-Technological Library of the Siberian Branch of the Russian Academy of Sciences (SPSTL SB RAS) website. These are: identifying user tasks as they are developed, conducting user testing to better understand the event. tracking data and collecting additional data to verify the effectiveness of the changes made. Examining data on the duration of the session and the number of visits will help determine the goals of user visits and develop new recommendations. Usability analysis and testing will make it possible to compare the data obtained using web analytics and the perception of the library site by the users themselves. Recommendations are offered to libraries on the use of data on the real behavior of the target audience of the library website to improve access to library resources and services, increase their relevance and improve information services.
study of website users; user behavior; web analytics; browsing patterns; library website; event tracking;
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