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Dengue-related Information Needs and Seeking Behavior of the General Public in Singapore  

Shaheen, Majid (Nanyang Technological University)
Hu, Ye (Nanyang Technological University)
Hui, Yik Tan (Nanyang Technological University)
Lin, Xinying (Nanyang Technological University)
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Journal of Information Science Theory and Practice / v.7, no.1, 2019 , pp. 17-28 More about this Journal
Dengue infection is becoming a serious global health threat. Public awareness is a pre-requisite for the successful implementation of dengue prevention programs. The main purpose of this study was to investigate dengue-related information needs and seeking behavior of the general public in Singapore. Some areas covered by this study were: importance of dengue-related information needs, preferred channels for seeking information, and respondents' perceptions of using dengue-related information. A questionnaire was used for data collection and 152 individuals participated in this study. Data analysis showed that the most sought after information concerned: dengue-related medicines, primary symptoms of dengue infection, and different possible treatments. The popular channels for seeking information were: websites of hospitals and other health agencies, the social media, television, and newspapers. Medical staff, such as doctors and nurses, were trusted for providing accurate information. Although credibility of social media was considered low, respondents were using it due to its easy accessibility. The findings of this study will be useful to government health departments in Singapore as well as in other countries suffering from dengue, hospitals, and public welfare agencies involved in public health awareness campaigns.
dengue fever; information needs; information seeking; information quality; communication channels; Singapore;
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