Browse > Article
http://dx.doi.org/10.6106/JCEPM.2015.5.1.001

Measuring Performance to Engage the Extended Project Team in Construction  

Bal, Menoka (Built Environment and Sustainable Technologies (BEST) Research Institute, School of Built Environment, Liverpool John Moores University)
Bryde, David (Built Environment and Sustainable Technologies (BEST) Research Institute, School of the Built Environment, Faculty of Technology and Environment, Liverpool John Moores University)
Publication Information
Journal of Construction Engineering and Project Management / v.5, no.1, 2015 , pp. 1-10 More about this Journal
Abstract
In construction, stakeholders of extended project team play a key role in the overall project performance. Successful integration of stakeholders demands for good management practices at strategic, operational and project levels. Targets and measures to improve the stakeholder performance encourage the creativity and willingness of stakeholders of extended project team to develop the better ways to achieve the project objectives. This paper presents a generic descriptive method, showing how stakeholder's ability and influence impacts on project performance in the construction sector. The findings of a series of interviews with key informants are presented and the following main conclusion is drawn: improving project performance through stakeholder's contribution and measuring their performance can strengthen the project performance. This innovative approach which redefines the process of improving the project performance in construction projects will be of interest to those who intend to manage the projects in practice as well as to those who interested in advancing theory.
Keywords
Construction Project Management; Project Performance; Stakeholder Management; Key Performance Indicator (KPI); Stakeholder Performance Measurement; Risk Management and Continuous Improvement;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Bourne, L., Walker, D., "Visualising and mapping stakeholder influence", Management Decision, Vol. 43, No. 5, pp. 649-660, 2005.   DOI   ScienceOn
2 Mills. A.,"A systematic approach to risk management for construction", Structural Survey, Vol. 19, No. 5, pp. 245-252, 2001.   DOI   ScienceOn
3 Preble, J.F., "Toward a comprehensive model of stakeholder management", Business and Society Review, Vol. 110, No. 4, pp. 407-31, 2005.   DOI   ScienceOn
4 Olander, S., Landin, A., "Evaluation of stakeholder influence in the implementation of construction projects", International Journal of Project Management, Vol. 23, pp. 321-328, 2005.   DOI   ScienceOn
5 El-Gohary, N. M., Osman, H., Ei-Diraby, T. E., "Stakeholder management for public private partnerships", International Journal of Project Management, Vol. 24, No. 7, pp. 595-604, 2006.   DOI   ScienceOn
6 Olander, S., "Stakeholder impact analysis in construction project management", Construction Management and Economics, Vol. 25, No. 3, pp. 277-287, 2007.   DOI   ScienceOn
7 Chinyio, E.A., Akintoye, A., "Practical approaches for engaging stakeholders: finding from the UK", Construction Management and Economics, Vol. 26, No. 6, pp. 591-599, 2008.   DOI   ScienceOn
8 Smyth, H., "The credibility gap in stakeholder management: ethics and evidence of relationship management", Construction Management and Economics, Vol. 26, No. 6, pp. 633-643, 2008.   DOI   ScienceOn
9 Love, P.E.D., Edwards, D.J. and Wood, E., "Loosening the Gordian knot: the role of emotional intelligence in construction", Engineering, Construction and Architectural Management, Vol. 18, No.1, pp. 50-65, 2011.   DOI   ScienceOn
10 Ahadzie, D.K., Proverbs, D.G., Olomolaiye, P.O., Ankrah, N.A., "Competencies required by project managers for housing construction in Ghana: implications for CPD agenda", Engineering, Construction and Architectural Management, Vol. 16, No. 4, pp. 353-75, 2009.   DOI   ScienceOn
11 Piscopo, M., "Measuring Project Performance, Project Management Docs", available at: http://www.projectmanagementdocs.com/blog/measuring-projectperformance.html, 2012 [accessed 28th January, 2013].
12 Chinyio, E and Olomolaiye, P., "Construction stakeholder management, 1st ed", Wiley-Blackwell, London, United Kingdom, pp. 50-55, 2010.
13 Sanvido, V., Grobler, F., Pariff, K., Guvents, M., Coyle, M., "Critical success factors for construction projects", J. Constr. Eng. Manage, Vol. 118, No. 1, pp. 94-111, 1992.   DOI
14 Ward, C.S., Curtis, B. and Chapman, C.B., "Objectives and performance in construction projects", Construction Management and Economics, Vol. 9, No. 4, pp. 343-54, 1991.   DOI
15 Yang, H., Yeung, J. F. Y., Chan, A. P. C., Chiang, Y. H., and Daniel W.M. Chan, D. W. M., "A critical review of performance measurement in construction", Journal of Facilities Management, Vol. 8, No. 4, pp. 269-284, 2010.   DOI   ScienceOn
16 Hwang, B., Tan, H. F., Sathish, S., "Capital project performance measurement and benchmarking in Singapore", Engineering, Construction and Architectural Management, Vol. 20, No. 2, pp. 143-159, 2013.   DOI   ScienceOn
17 Cleland, D.I., 1986, "Project stakeholder management", Project Management Journal, Vol. 17, No.4, pp. 36-44, 1986.
18 Karlsen, J.T., "Project stakeholder management", Engineering Management Journal, Vol. 14, No. 4, pp. 19-25, 2002.   DOI
19 Tuman, J., "Models for achieving project success through team building and stakeholder management in Dinsmore", P.G. (Ed.), The AMA Handbook of Project Management, AMACOM, New York, NY, pp. 207-23, 1993.
20 Mallak, L.A., Patzak, G.R. and Kursted, H.A. Jr., "Satisfying Stakeholders for successful project management", Computer Industrial Engineering, Vol. 21, No. 14, pp. 429-33, 1991.   DOI   ScienceOn
21 Bassioni, H.A., Price, A.D.F. and Hassan, T.M., "Performance measurement in Construction", Journal of Management in Engineering, Vol. 20, No. 2, pp. 42-50, 2004.   DOI
22 Egan, J., "Rethinking Construction", DETR, London, pp. 60-90, 1998.
23 Constructing Excellence, "UK Construction Industry Key Performance Indicators: Handbook", CE, London, pp. 14, 2006.
24 Atkinson, A.A., Waterhouse, J.H., Wells, R.B., "A stakeholder approach to strategic performance measurement", Sloan Management Review; Cambridge, Vol. 38, No. 3, pp. 25-37, 1997.
25 Mainardes, E. W., Alves, H. and Raposo, M., "A model for stakeholder classification and stakeholder relationships", Management Decision, Vol. 50, No. 10, pp. 1861-1879, 2012.   DOI   ScienceOn
26 Freeman, R. Edward, "Strategic Management: A stakeholder approach", Boston: Pitman, ISBN 0-273-01913-9, pp. 90-105, 1984.
27 Persson, U and Olander, S., "Methods to Estimate Stakeholder Views of Sustainability for Construction Projects", Proceedings of the 21th Conference on Passive and Low Energy Architecture, Eindhoven, The Netherlands, 19-22, September, pp.-1 of 6, 2004.
28 PMI, "A Guide to the Project Management Body of Knowledge (PMBOK Guide)", 3rd ed., Project Management Institute, Newtown Square, PA, 2008.
29 Juli, T., "Leadership Principles for Project Success", CRC Press, Taylor & Francis Groups, pp.-40, 2010.
30 Juliano, W.J., "External communication as an integral part of project planning", PM Network, February, pp. 18-20, 1995.
31 Cleland, D. J., "Project Management Strategic Design and Implementation", first ed. Singapore: McGraw Hill, pp. 80-100, 1995.
32 Paprika, Z. Z., Wimmer, A and Szanto, R., "Managerial decision making and competitiveness: the case of Hungary", Competitiveness Review: An International Business Journal, Vol. 18, No. 1/2, pp. 154-167, 2008.   DOI
33 Walters, M., Performance measurement systems-a case study of customer satisfaction, Vol. 17, No. 3/4, pp. 97-104, 1999.
34 Cooper, S. M., "Stakeholder performance measurement: general approaches and methods of economic evaluation", Ekonomiaz, Vol. 65, No. 2, pp. 260-281, 2007.
35 Gable, G., "Integrating case study and survey research methods: an example in information system", European Journal of Information Systems, Vol. 3, No. 2, pp. 112-26, 1994.   DOI   ScienceOn
36 Wilson, R., L., "An Improved Goal-oriented Method for Measuring Productivity", International Journal of Operations & Production Management, Vol. 14, No. 1, pp. 50-59, 1994.   DOI
37 Motwani, J., Kumar, A., l Novakoski, M., "Measuring construction productivity: a practical approach", Work Study, Vol. 44, No. 8, pp. 18-20, 1995.   DOI
38 Savery, L. K., "Management and productivity Increases", Journal of Management Development, Vol. 17, No. 1, pp. 68-74, 1998.   DOI   ScienceOn
39 Adeyeye, K, Osmani, M and Brown, C., "Energy conservation and building design: the environmental legislation push and pull factors", Structural Survey, Vol. 25, No. 5, pp. 375-390, 2007.   DOI   ScienceOn
40 Streeter, A., L E, Jongh, D, d., "Factors influencing the implementation of clean energy interventions in low-income urban communities in SouthAfrica", Journal of Global Responsibility, Vol. 4, No. 1, pp. 76-98, 2013.   DOI
41 Renukappa, S., Akintoye, A., Egbu, C., Goulding, J., "Carbon emission reduction strategies in the UK industrial sectors: an empirical study", International Journal of Climate Change Strategies and Management, Vol. 5, No. 3, pp. 304-323, 2013.   DOI
42 Mott MacDonald, "Mott MacDonald launches Carbon Trail Calculator", 24th June, available at: http://www.mottmac.com/newsandpublications/newslist/?id=328236 , 2013 [accessed 15th August, 2013].
43 Alexander, K., "Facilities management: a strategic framework in Alexander", K. (Ed.), Facilities Management, E & FN Spon, Taylor and Francis e-library, London, pp. 16-17, 1996.
44 Lin, J., Mills, A., "Measuring the occupational health and safety performance of construction companies in Australia", Facilities, Vol. 19, No. 3/4, pp. 131-139, 2001.   DOI   ScienceOn
45 HSE, "A Guide to Measuring Health & Safety Performance", Health and Safety Executive, available at: http://www.hse.gov.uk/opsunit/perfmeas.pdf, 2001 [accessed 14th August, 2013].
46 Hunt, D. P., (2003), The concept of knowledge and how to measure it, Journal of Intellectual Capital Vol. 4, No. 1, pp. 100-113, MCB UP Limited 1469-1930, 2003.   DOI   ScienceOn
47 Disterer, G., "Management of project knowledge and experiences", Journal of Knowledge Management, Vol. 6, No. 5, pp.512-520, 2002.   DOI   ScienceOn
48 Wang, C. L., Ahmed, P. K., "The development and validation of the organisational innovativeness construct using confirmatory factor analysis", European Journal of Innovation Management, Vol. 7, No.4, pp. 303-313, 2004.   DOI   ScienceOn
49 Nevis, E.C., DiBella, A.J. and Gould, J.M., "Understanding organizations as learning systems", Sloan Management Review, Vol. 36, No. 2, pp. 73-85, 1995.
50 Dobni, C., B., "Measuring innovation culture in organizations", The development of a generalized innovation culture constructs using exploratory factor analysis, European Journal of Innovation Management, Vol. 11, No.4, pp. 539-559, 2008.   DOI   ScienceOn
51 Martins, E.C., Terblanche, F., "Building organizational culture that stimulates creativity and innovation", European Journal of Innovation Management, Vol. 6, No. 1, pp. 64-74, 2003.   DOI
52 Robbins, S.P., "Organizational Behavior: Concepts, Controversies, Applications", 7th ed. Prentice-Hall, Englewood Cliffs, NJ, pp. 40-65, 1996.
53 West, M.A., Farr, J.L., "Innovation at work", in West, M.A. and Farr, J.L. (Eds), Innovation and Creativity at Work: Psychological and Organizational Strategies, Wiley, Chichester, 3-13, 1990.
54 Wegelius-Lehtonen, T., "Performance measurement in construction logistics", International Journal of Production Economics, Vol. 69, No. 1, pp. 107-16, 2001.   DOI   ScienceOn
55 Chan, A. P. C., Chan, A. P. L., "Key performance indicators for measuring construction success", Benchmarking: An International Journal, Vol. 11, No. 2, pp.203-221, 2004.   DOI
56 Ploegmakers H., Schweitzer, M., Rad, A. T., "Risk Adjusted Performance Measurement and Capital Allocation for Trading Desks within Banks", Managerial Finance, Vol. 26, No. 3, pp. 39-50, 2000.   DOI
57 Rowe, C., "Introducing 360-degree feedback: The benefits and pitfalls", Executive Development, Vol. 8, No. 7, pp. 14-21, 1995.   DOI
58 Alles, L. A., "Investment Risk Concepts and Measurement of Risk in Asset Returns", Managerial Finance, Vol. 21, No. 1, pp. 40-45, 1995.   DOI   ScienceOn
59 Basu, R, Little C., Millard, C., "Case study: A fresh approach of the Balanced Scorecard in the Heathrow Terminal 5 project", Measuring Business Excellence, Vol. 13, No. 4, pp. 22-33, 2009.   DOI   ScienceOn
60 Dorweiler, V. P., Yakhou, M., "Michigan Technological University", Houghton, Michigan, USA, Managerial Auditing Journal, Vol. 20, No. 2, pp. 138-144, 2005.   DOI   ScienceOn
61 Kane, J. S., Lawler, E. E., "Methods of peer assessment", Psychological Bulletin, Vol. 85, No. 3, pp. 555-586, 1978.   DOI
62 Yu, I., Kim, K., Jung, Y. & Chin, S., "Comparable performance measurement system for construction companies", Journal of Management in Engineering, Vol. 23, No. 3, pp. 131-139, 2007.   DOI
63 Freeman, Harrison, J.,Wicks, A., Parmar, B., & de Colle, S., "Stakeholder theory: The state of the art", Cambridge, UK: Cambridge University Press, pp. 70-75, 2010.
64 Wang, X. and Huang, J., The relationships between key stakeholders' project performance and project success: performance of Chinese construction supervising engineers, International Journal of Project Management, Vol. 24, No. 3, pp. 253-60, 2006.   DOI   ScienceOn
65 Morgan, A., Anthony, S., "Creating a high-performance workplace: a review of issues and opportunities", Journal of Corporate Real Estate, Vol. 10, No. 1, pp. 27-39, 2008.   DOI   ScienceOn
66 Longo, M., Mura, M., "Stakeholder management and human resources: development and implementation of a performance measurement system", Corporate Governance, Vol. 8, No. 2, pp. 191-213, 2008.   DOI   ScienceOn
67 Wisniewski, M., Stewart, D., "Performance measurement for stakeholders: The case of Scottish local authorities", International Journal of Public Sector Management, Vol. 17, No. 3, pp. 222-233, 2004   DOI   ScienceOn