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http://dx.doi.org/10.5391/IJFIS.2010.10.3.165

A Fuzzy Approach to Social Worker's Turnover Intention  

Jang, Yun-Jeong (Department of Social Welfare, Kyungnam University)
Publication Information
International Journal of Fuzzy Logic and Intelligent Systems / v.10, no.3, 2010 , pp. 165-169 More about this Journal
Abstract
This study seeks to find the factors associated with social workers' turnover intention and show us how to manage turnovers by looking for some rules affecting turnover intentions. Our investigation surveying 331 social workers reveals that social workers' turnover intentions are affected by organizational commitment, job satisfaction, and burnout. Our pattern analyses using fuzzy ID3 show that the higher their commitment, the higher their job satisfaction stemming from promotion opportunities, rewards, and personal relations with peers and bosses. In addition, turnover intentions decreases (even if burnouts--the job-related stress--are very serious) when organizational commitment increases. We come to understand that organizational commitment could be a more important variable than job satisfaction and burnouts. Such results suggest that it would be necessary to consider how to improve social workers' organization-wide commitment rather than satisfaction and burnout related to jobs and environments.
Keywords
Turnover Intention; Fuzzy ID3; Decision Making Tree;
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Times Cited By KSCI : 1  (Citation Analysis)
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