Browse > Article

Critical Success Factors of Supplier Quality Management  

Yeung, I-Ki (Department of Manufacturing Engineering and Engineering Management City University of Hong Kong)
Chin, Kwai-Sang (Department of Manufacturing Engineering and Engineering Management City University of Hong Kong)
Publication Information
International Journal of Quality Innovation / v.5, no.1, 2004 , pp. 85-109 More about this Journal
Abstract
Supplier quality management (SQM) is considered as a proactive approach in the buyers' perspective to seek for continuous supply quality improvement and collaborative ongoing alliance between buyers and suppliers. Therefore, it is important for the buyers to understand their circumstances for managing their suppliers, and thereby to search for an improved way to rectify managerial deficiencies, if any. This paper aims to identify the critical factors of SQM, and then propose a hierarchical framework which can facilitate the assessment of their SQM performance in the buyers' perspective and also serve as a working tool for managing supply quality performance.
Keywords
Citations & Related Records
연도 인용수 순위
  • Reference
1 Braglia. M. & Petroni, A. (2000). A quality assurance-oriented methodology for handling trade-offs in supplier selection. International Journal of Physical Distribution & Logistics Management. 30 (2), 69-111
2 Dowlatshashi, S. (1999). Early supplier involvement: theory versus practice. International Journal of Production Research, 37 (18), 4119-4139   DOI   ScienceOn
3 Hahn, C.K., Watts, C.A., & Kee. Y.K. (1990). The supplier development program: a conceptual model. Journal of Purchasing and Materials Management, 26 (2). 2-7
4 Hudson, M., Smart, A., & Bourne, M. (2001). Theory and practice in SME performance measurement systems. International Journal of Operations & Production Management, 21 (8). 1096-1115   DOI   ScienceOn
5 Krause, D.R., & Ellram, L.M. (1997). Success factors in supplier development. International Journal of Physical Distribution & Logistics Management, 27 (1), 39-52   DOI   ScienceOn
6 Larson, P.D., & Kulchitsky, J.D. (1998). Single sourcing and supplier certification: performance and relationship implications. Industrial Marketing Management, 27 (1), 73-81   DOI   ScienceOn
7 Lee-Mortimer, A. (1994). Supplier integration. World Class Design to Manufacture, 1 (6), 39-43   DOI   ScienceOn
8 Mandal, A., & Deshmukh, S.G. (1993). Vendor selection using interpretive structural Modelling (ISM). Internation Journal of Operations & Production Management, 14 (6), 52-59
9 McGinnis, M.A. (1999). Purchasing and supplier involvement: issues and insights regarding new product success. The Journal of Supply Chan Management, 35 (3), 4-15   DOI   ScienceOn
10 Monczka, R.M., Petersen, K.J., & Handfield, R.B. (1998). Success factors in strategic supplier alliances: the buying company perspective. Decision Sciences, 29 (3), 553-577   DOI   ScienceOn
11 O'Neal, C. (1993). Concurrent engineering with early supplier involvement: a cross-functional challenge. International Journal of Purchasing and Materials Management, Spring, 3-9
12 Rigby, B. (1996). Continuous acquisition and life-cycle support: the risks and benefits of early supplier involvement in the development process. Logistics Information Management, 9 (2), 22-26   DOI   ScienceOn
13 Tan, K.C., Kannan, V.R., & Handfield, R.B. (1998). Supply chain management: supplier performance and firm performance. International Journal of Purchasing and Materials Management, 2-9
14 Sarkis, J., & Talluri, S. (2002). A model for strategic supplier selection. Journal of Supply Chain Management, 38 (1), 18-28   DOI   ScienceOn
15 Schiemann, W.A. & Lingle, J.H. (1997). Seven greatest myths of measurement. Management Review, 86 (5), 29-32   ScienceOn
16 Szwejczewski. M., Goffin, K., & Lemke, F. (2001). Supplier management in German manufacturing companies. An empirical investigation. International Journal of Physical Distribution & Logistics Management, 31 (5), 354-373   DOI   ScienceOn
17 Weber, C.A., Current, J.R., & Benton, W.C. (1991). Vendor selection criteria and methods. European Journal of Operational Research, 50, 2-18   DOI   ScienceOn
18 Wilson, D.T. (1995). An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science, 23 (4), 335-345   DOI
19 Zaheer, A., McEvily, B., & Perrone, V. (1998). The strategic value of buyer-supplier relationships. International Journal of Purchasing and Materials Management, 34 (3), 20-26   ScienceOn
20 Krause, D.R., & Ellram, L.M. (1997). Critical elements of supplier development. European Journal of Purchasing & Supply Management, 3 (1), 21-31   DOI   ScienceOn
21 Kwong, C.K., Ip, W.H. & Chan, J.W.K. (2000). Combining scoring method and fuzzy expert systems approach to supplier assessment: a case study. Integrated Manufacturing Systems, 13 (7), 512-519   DOI   ScienceOn
22 Anonymous. (2002). Supplier management best practices shifts into cost direction. Supplier Selection & Management Report, 2 (10), 1-4
23 Mclvor, R, & McHugh, M. (2000). Partnership sourcing: an organization change management perspective. Journal of Supply Chain Management, 36 (3), 12-20   DOI   ScienceOn
24 Monczka, R.M., Trent, R.J., & Callahan, T.J. (1993). Supply base strategies to maximize supplier performance. International Journal of Physical Distribution & Logistics Management, 23 (4), 42-54   DOI   ScienceOn
25 Motwani, J., Youssef, M., Kathawaia, Y., & Futch, E. (1999). Supplier selection in developing countries: a model development. Integrated Manufacturing Systems, 10 (3), 154-161   DOI   ScienceOn
26 Pearson, J.N., Carter, J.R., & Li, P. (1998). Alliances, logistics barriers, and strategic actions. International Journal of Purchasing and Materials Management, 34 (3), 27-36   ScienceOn
27 Vonferembse, M.A. (1999). The impact of supplier selection cnteria and supplier involvement on manufacturing performance. The Journal of Supply Chain Management, 33-39
28 David, S. (1995). Effective process management through performance measurement part II - benchmarking total quality-based performance measurement for best practice. Business Process Re-engineering & Management Journal, 1 (2), 58   DOI   ScienceOn
29 Humohrey, P.K., Shiu, W.K., & Chan, F.T.S. (2001). Collaborative buyer-supplier relationships in Hong Kong manufacturing firms. Supply Chain Management: An International Journal, 6 (4), 152-162   DOI   ScienceOn
30 Kekre, S., Murthi, B.P.S., & Srinivasan, K. (1995). Operating decisions, supplier availability and quality: an empirical study. Journal of Operations Management, 12 (3-4), 173-435   DOI   ScienceOn
31 Simatupang, T.M., Wright, A.C., & Sridharan, R. (2002). The knowledge of coordination for supply chain integration. Business Process Management, 8 (3), 1463-7154
32 Anoymous. (2003). Get the most out of strategic sourcing. Purchasing, 132 (3), 23   ScienceOn
33 Gould, R.A. (2000). Supplier performance: new measurement metrics. Quality Congress. ASQC. Quality Congress Processdings, 681-683
34 Dean, A.M., & Kiu. C. (2001). Performance monitoring and quality outcomes in contracted services. International Journal of Quality & Reliability Management, 19 (4), 396-413   DOI   ScienceOn
35 Gulati, R. (1995). Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances. Academy of Management Journal, 38 (1), 85-112   DOI   ScienceOn
36 Jones, K. (2002). Source smart: the need for supplier management. MSI, 20 (8), 56-57   ScienceOn
37 Sruart, F.I. (1993). Supplier partnerships: influencing factors and strategic benefits. International Journal of Purchasing and Materials Management, Fall, 22-28
38 Whipple, J.M. & Franke, R. (2000). Strategic alliance success factors. The Journal of Supply Chain Management, 21-28
39 Ellram, L.M. (1995). Partnering pitfalls and success factors. International Journal of Purchasing and Materials Management, Spring, 36-44
40 Papps, I. (1993). Evaluation of performance, monitoring costs and quality management. International Journal of Quality & Reliability Management, 12 (3), 49-56   DOI   ScienceOn
41 Ellram, L.M., & Edis, O.R.V. (1996). A case study of successful partnering implementation. International Journal of Purchasing and Materials Management, Fall, 20-28
42 Amebrose, M.L. (1994). Do your suppliers measure up? Financial Executive, 10 (5), 17-25
43 Bernard, P. (1989). Managing vendor performance. Production and Inventory Management Journal, 30 (1), 1-7   ScienceOn
44 Brinkerhoff, J.M. (2002). Assessing and improving partnership relationships and outcomes: a proposed framework. Evaluation and Program Planning, 25 (3), 215-231   DOI   ScienceOn
45 Vokurka, R.J., Choobineh, J., & Lakshmi, V. (1996). A prototype expert system for the evaluation and selection of potential supplier. International Journal of Operations & Production Management, 16 (12), 106-127   DOI   ScienceOn
46 Leverick, F., & Cooper, R. (1998). Partnerships in the motor industry: opportunities and risks for suppliers. Long Range Planning, 31 (1), 72-81   DOI   ScienceOn
47 Mohr, J., & Spekman, R. (1994). Characteristics of partnership success: partnership attributes, communication behavior, and conflict resolution techniques. Strategic Management Journal, 15 (2), 135-152   DOI   ScienceOn
48 Humphreys, P., Mak, K.L., & Mclvor, R. (1998). Procurement. Logistics Information Management, 11 (1), 28-37   DOI   ScienceOn
49 Liker, J.K., Kamath, R.R., & Wasti, S.N. (1998). Supplier involvement in design: a comparative survey of automotive suppliers in the USA, UK and Japan. International Journal of Quality Science, 3 (3), 214-238   DOI   ScienceOn
50 Simpson, P.M., Siguaw, J.A., & White, S.C. (2002). Measuring the performance of suppliers: an analysis of evaIuation processes. The Journal of Supply Chain Management, 38 (1), 29-41   DOI   ScienceOn
51 Anonymous. (2000). Q&A: performance measurement: why it's important to measure suppliers well. Purchasing, 128 (7), 36-40   ScienceOn
52 Wegelius-Lehtonen, T. (2000). Performance measurement in construction logistics . International Journal of Production Economics, 69 (1), 107-116   ScienceOn
53 Cruz, C. (1997). Define quality goals before developing measurements. Purchasing, 122 (1), 47-48   ScienceOn
54 Goffin, K., Szwejczewski, M., & New, C. (1997). Managing suppliers: when fewer can mean more. International Journal of Physical Distribution & Logistics Management, 27 (7), 422-436   DOI   ScienceOn
55 Ragatz, G.L., Handfield, R.B., & Scannell, T.V. (1997). Success factors for integrating suppliers into new product development. Journal of Product Innovation Management, 14 (3), 190-202   DOI   ScienceOn
56 Stuart. F.I., & Mueller, P., Jr. (1994). Total quality management and supplier partnerships: a case study. International Journal of Purchasing and Materials Management, Winter, 14-20
57 Watts, C.A., & Hahn, C.K. (1993). Supplier development programs: an empirical analysis. International Journal of Purchasing and Materials Management, 29 (2), 11-17
58 Wynstra, F., Axelsson, B., & Weele, A.V. (2000). Driving and enabling factors for purchasing involvement in product development. European Journal of Purchasing & Supply Management, 6 (2), 129-141   DOI   ScienceOn
59 Kannan, V.R., & Tan, K.C. (2002). Supplier selection and assessment: Their impact on business performance. Journal of Supply Chain Management, 38 (4), 11-21   DOI   ScienceOn
60 Tracey, M. & Chong, L.T. (2001). Empirical analysis of supplier selection and involvement, customer satisfaction, and firm perfomnance. Supply Chain Management: An International Journal, 6 (4), 174-188   DOI   ScienceOn
61 Dowlatshashi, S. (1998). Implementing early supplier involvement: a conceptual framework. International Journal of Operations & Production Management, 18 (2), 143-167   DOI   ScienceOn
62 Giunipero, L.C., & Brewer, D.J. (1993). Performance based evaluation systems under total quality management. International Journal of Purchasing and Materials Management, 35-41
63 Lemke, F., Goffin, K., & Szwejcewski, M. (2003). Investigating the meaning of supplier-manufacturer partnerships: an exploratory study. International Journal of Physical Distribution & Logistics Management, 33 (1), 12-35   DOI   ScienceOn
64 Tan, K.C., Handfield, R.B., & Krause, D.R. (1998). Enhancing the firm's performance through quality and supply base management: an empirical study. International Journal of Production Research, 36 (10), 2813-2837   DOI   ScienceOn
65 Galt, J.D.A, & Dale, B.G. (1991). Supplier development: a British case study. International Journal of Purchasing and Materials Management, 27 (1), 16-22
66 Talluri, S., & Sarkis, J. (2002). A model for performance monitoring of suppliers. International Journal of Production Research, 40 (16), 4257-4269   DOI   ScienceOn
67 Grieco, P.L. (1989). Why supplier certification? And, Will it work? P&IM Review with APICS News, 9 (5), 38-42
68 Varadarajan, P.R., & Cunningham, M.H. (1995). Strategic alliances: a synthesis of conceptual foundations. Journal of the Academy of Marketing Science, 23 (4), 282-296   DOI
69 Willis, T.H., & Huston, C. R. (1992). Supplier certification: concepts and techniques. Logistics Information Management, 5 (1), 32   DOI
70 Day, G.S. (1995). Advantageous alliances. Journal of the Academy of Marketing Science. 23 (4). 297-300   DOI
71 Rich, A.B. (1997). Continuous improvement: the key to future success. Quality Progress, 30 (6), 33-36   ScienceOn
72 Krause, D.R. (1997). Supplier development: current practices and outcomes. International Journal of Purchasing and Materials Management, 12-19
73 Anonymous. (2002). How to use supplier conditioning to improve supplier management. Supplier Selection & Management Report, 2 (9), 1-4
74 Anoymous. (2002). Salute to suppliers. Purchasing, 131 (19), 44
75 Dickson, G.W. (1966). An analysis of vendor selection systems and decisions. Journal of Purchasing, 2 (1), 5-17
76 Birou, L.M., & Fawcett, S.E. (1993). Supplier involvement in integrated product development: a comparison of US and European practices. International Journal of Physical Distribution & Logistics Management, 24 (5), 4-14   DOI   ScienceOn
77 Trent, R.J. (1996). Understanding and evaluating cross functional sourcing team leadership. International Journal of Purchasing and Materials Management, Fall, 29-36
78 Krause, D.R, & Scannell, T.V. (2002). Supplier development practices: product- and service- based industry comparisons. The Journal of Supply Chain Management, 38 (2), 13-21   DOI   ScienceOn
79 Liu, F., Ding, F.Y., & Lall, V. (2000). Using data envelopment analysis to compare suppliers for supplier selection and performance improvement. Supply Chain Management:An International Journal, 5 (3), 143-150   DOI   ScienceOn
80 Graham, R.S., Daugherty, P.J., & Dudley, W.N. (1994). The long-term strategic impact of purchasing partnerships. International Journal of Purchasing and Materials Management. Fall, 13-18
81 Park, H.Y., et al. (1996). Impact of the supplier certification program in US firms. European Journal of Purchasing & Supply Management, 2 (2/3), 107-118   DOI
82 Park, H.Y. (2001). Sourcing strategies of manufacturing firms: transaction cost implications. Mid-American Journal of Business, 16 (2), 11-19   DOI   ScienceOn
83 Weber, C.A., Current, J., & Desai, A. (2000). An optimization approach to determining the number of vendors to employ. Supply Chain Management: An International Journal, 5 (2), 90-98   DOI   ScienceOn