Browse > Article

Exploring Employee Involvement and Quality Management Practices: A Review of the Literature  

Pun, Kit-Fai (Department of Mechanical and Manufacturing Engineering, The University of the West Indies, St Augustine Campus)
Publication Information
International Journal of Quality Innovation / v.4, no.2, 2003 , pp. 123-144 More about this Journal
Abstract
The trend towards employee involvement (EI) has redefined the employer-employee relationship and, for many organizations, has brought about a fundamental change in organizational performance. This paper begins with a review of EI concepts and typologies. It goes on to elaborate need for the adoption of EI practices and discuss the factors affecting the adoption. The main theme of the quality management (QM) literature will then be presented addressing its concepts, principles and elements. Drawing on the theoretical and practitioners' perspectives, the paper also discusses the significance of integrating EI/QM practices to sustain organizational performance improvement.
Keywords
Employee involvement; quality management; TQM;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Hyman, J. and Mason, B. (1995), Managing Employee Involvement and Participation, SAGE Publication, London, UK
2 Pun, K.F. and Gill, R. (2002), 'Integrating EI/TQM efforts for performance improvement: a model', Integrated Manufacturing Systems, Vol.13, No.7, pp.447-458   DOI   ScienceOn
3 Delaney, J.T. (1996), 'Workplace cooperation: current problem new approaches', Journal of Labour Research, Winter, Vol. 17 No. 1, pp, 45-63   DOI   ScienceOn
4 Marchington, M. (1995), 'Fairy tales and magic wands: new employment practices in perspective', Employee Relations, Vol.17, No.1, pp.51-66   DOI   ScienceOn
5 Cunningham, I. and Hyman, J. (1999), 'The poverty of empowerment? A critical case study', Personnel Review, Vol.28, No.3, pp. 192-207   DOI   ScienceOn
6 D'Annunzio-Green, N. and Macandrew, J. (1999), 'Re-empowering the empowered - the ultimate challenge?' Personnel Review, Vol. 28 No. 3, pp.258-278   DOI   ScienceOn
7 Kinlaw, D.C. (1995), The Practice of Empowerment Making the Most of Human Competence, Gower, Aldershot
8 Dale, B. and Cooper, C. (1992), Total Quality and Human Resources: An Executive Guide, Blackwell Publishers, Oxford, UK
9 Head, C.W. (1997), Beyond Corporate Transformation: A Whote Systems Approach to Creating and Sustaining High Performance, Productivity Press, Portland
10 Pun, K.F. and Chin, K.S. (1999), 'Bridging the needs and provisions of quality education and training: an empirical study in Hong Kong industries', International Journal of Quality and Reliability Management, Vol.16, No.8, pp.792-810   DOI   ScienceOn
11 Fok, L.Y., Hartman, S.J., Patti, A.L. and Razek, J.R. (2000), 'Human factors affecting the acceptance of total quality management', International Journal of Quality and Reliability Management, Vol.17, No.7, pp.714-729   DOI   ScienceOn
12 Ingram, H., Teare, R. Scheuing, E. and Armistead, C. (1997), 'A systems model of effective teamwork', The TQM Magazine, Vol.9, No.2, pp.118-127   DOI   ScienceOn
13 Long, R.F. (1997), 'Empowering organisations and their employees', Engineering Management Journal, December, pp.297-303
14 Amsden, R.T., Ferratt, T.W. and Amsden, D.M. (1996), 'TQM: core paradigm changes', Business Horizon, Vol.19, No.6, pp.6-14
15 Crosby, P.B. (1987), Quality is Free: The Art of Hassle-Free Management, McGraw-Hill, New York, NY
16 Deming, W.E. (1986), Out of Crisis, MIT Press, Cambridge, MA
17 Juran, J.M. (1992), Juran on Quality by Design, The Free Press, New York, NY
18 Costin, H. (1999), Management Development and Training: A TQM Approach, 2nd edition, The Dryden Press, Fort Worth
19 Lam, S.S.K. (1996), 'Total quality management and its impact on middle managers and front-line workers', Journal of Management Development, Vol.15, No.7, pp.37-46   DOI   ScienceOn
20 Ang, A. (2002), 'An eclectic review of the multidimensional perspectives of employee involvement', The TQM Magazine, Vol.14, No.3, pp.192-200   DOI   ScienceOn
21 Sohal, A.S., Samson, D. and Ramsay, L. (1998), 'Requirements for successful implementation of total quality management', International Journal of Technology Management, Vol.16, No.4/5/6, pp.505-519
22 Tseo, G.K.Y. and Ramos, E.L. (1995), 'Employee empowerment: solution to a burgeoning crisis?' Challenge, Vol.38, September/October, pp.25-31   DOI
23 Jarrar, Y.F. and Zairi, M. (2002), 'Employee empowerment: a UK survey of trends and best practices', Managerial Auditing Journal, Vol.17, No.5, pp.266-271   DOI   ScienceOn
24 van der Wiele, A., Dale, B.G. and Williams, A.R.T. (1997), 'ISO 9000 series registration to total quality management: the transformation journey', International Journal of Quality Science, Vol.2, No.4, pp.236-252   DOI   ScienceOn
25 Wilkinson, A. (1998), 'Empowerment: theory and practice', Personnel Review, Vol.27, No.1, pp.40-56   DOI   ScienceOn
26 Spreitzer, G.M., Kizilos, M.A. and Nason, S.W. (1997), 'A dimensional analysis of the relationship between psychological empowerment and effectiveness, satisfaction and strain', Journal of Management, Vol.23, No.5, pp.679-704   ScienceOn
27 van Aken, E.M. and Manetta, D.J. (1994), 'Affinity groups: the missing link in employee involvement', Organisational Dynamics, Spring, Vol.23, No.4, pp.38-54
28 Tummala, V.M. and Tang, C.L. (1994), 'Strategic quality management, Malcolm Baldrige and European Quality Awards and ISO 9000 certification: core concepts and comparative analysis', Annual Journal of IIE (HK), Hong Kong, December, pp.40-55
29 Gyan-Baffour, G. (1999), 'The effects of employee participation and work design on form performance: a managerial perspective', Management Research News, Vol.22, No.6, pp.1-12   DOI   ScienceOn
30 Shin, D., Kalinowski, J.K. and EI-Enein, G.A. (1998), 'Critical implementation issues in total quality management', SAM Advanced Management Journal, Vol.63, No.1, pp.10-14   ScienceOn
31 Tatikonda, L.U. and Tatikonda, R.J. (1996), 'Top ten reasons your TQM efforts is failing to improve profit', Production and Inventory Management Journal, Vol.37, No.3, pp.5-9   ScienceOn
32 Dale, B., Cooper, C. and Wilkinson, A. (1997), Managing Quality and Human Resources: A Guide to Continuous Improvement, 2nd edition, Blackwell Publishers, Oxford, UK
33 Camison, C. (1998), 'Total quality management and cultural change: A model of organisational development', International Journal of Technology Management, Vol.16, No.4/5/6, pp.479-493   DOI   ScienceOn
34 Juran, J.M. (1986), 'The quality trilogy', Quality Press, August, pp.19-24
35 Tenner, A.R. and DeToro, I.J. (1992), Total Quality Management: Three Steps to Continuous Improvement, Addison-Wesley, Massachusett, MA
36 Clover, J. (1993), 'Achieving the organisational change necessary for successful TQM', International Journal of Quality and Reliability Management, Vol.10, No.6, pp.47-64   ScienceOn
37 van Schalkwyk J.C. (1998), 'Total quality management and the performance measurement barrier', The TQM Magazine, Vol.10, No.2, pp.124-131   DOI   ScienceOn
38 Kaler, J. (1999), 'Understanding participation', Journal of Business Ethics, September, Vol.21, No.2, pp. 125-135   DOI   ScienceOn
39 Johnson, R. and Redmond, D. (1998), The Art of Empowerment, Pitman Publishing, London
40 Whitney, G. and Pavett, C. (1998), 'Total quality management as an organisational change: Predictors of successful implementation', Quality Management Journal, Vol.5, No.4, pp.9-22
41 Powell, T.C. (1995), 'Total quality management as competitive advantage: a review and empirical study', Strategic Management Journal, Vol.13, No.2, pp.119-134   DOI   ScienceOn
42 Mohrman, S.A., Lawler III, E.E. and Ledford, G.E., Jr. (1996), 'Do employee involvement and TQM programs work?' Journal for Quality and Participation, Vol.19, No.1, January/February, pp.6-10
43 Randolph, W.A. (1995), 'The leadership challenge of changing to a culture of empowerment', Executive Development, Vol.8, No.1, pp.5-8   DOI   ScienceOn
44 Lawler III, E.E., Mohrman, S.A. and Ledford Jr, G.E. (1998), Strategies for High Performance Organisations: Employee Involvement TQM, and Reengineering Programs in Fortune 1000 Companies, Jossey-Bass, San Francisco, CA
45 BSI (1995), BS EN ISO 8402:1995 Quality Management and Quality Assurance Vocabulary, British Standards Institution, London, UK
46 Pun, K.F. (2002), 'An empirical study of employee involvement, total quality management and organisational performance in manufacturing enterprises', The Asian Journal on Quality, Vol.3, No.1, June, pp.28-47   DOI
47 Lawler III, E.E. (1994), 'Total quality management and employee involvement: are they compatible?' Academy of Management Executive, Vol.8, No.1, pp.68-76
48 Nykodym, N., Simonetti, J.L., Nielsen, W.R. and Welling, B. (1994), 'Employee empowerment', Empowerment in Organisations, Vol.2, No.3, p.45-55   DOI
49 Oostbuizen, G.J. and du Toit A.S.A. (1999), 'Participative management in academic library services', Library Management, Vol. 20 No. 4, pp.213-220   DOI   ScienceOn
50 Cotton, J.L. (1993), Employee Involvement: Methods for Improving Performance and Work Attitudes, SAGE Publications, London, UK
51 Wilkinson, A., Godfrey, G. and Marchington, M. (1997), 'Bouquets, Brickbats and Blinkers: Total quality management and employee involvement practice', Organization Studies, Vo1.2, No.4, pp.800-805
52 Shapiro, G. (2000), 'Employee involvement: opening the diversity Pandora's Box?' Personnel Review, Vol.29, No.3, pp.304-323   DOI   ScienceOn
53 York, J. (1995), Holistic Leadership: How to Survive and Prosper in the Coming Business Revolution, John York Publication, Australia
54 Chin, K.S., Patri, K.V., Pun, K.F., Yeung, W.H. Poon, L.T. and Poon, K.K. (1996) 'Starting the journey: team-based QI in a university laboratory', The TQM Magazine, Vol.8, No.2, pp.20-25   DOI   ScienceOn
55 Paper, D. and Rodger, J.A. (1996), 'Quality information systems through people', The Journal of High Technology Management Research, Vol.7, No.2, pp.269-282   DOI   ScienceOn
56 Richardson, P.R. (1985), 'Courting greater employee involvement through participative management', Sloan Management Review, Vol.26, pp.33-43
57 Rodrigues, C.A. (1994), 'Employee participation and empowerment programs: problems of definition and implementation', Empowerment in Organisations, Vol.2, No.2, pp.29-40   DOI
58 Honold, L. (1997), 'A review of the literature on employee empowerment', Empowerment in Organisations, Vol.5, No.4, pp.202-212   DOI
59 Lindsay, W.M. and Petrick, J.A. (1997), Total Quality and Organisation Devetopment, St. Lucie Press, Delray Beach, FL
60 Gatchalian, M.M. (1997), 'People empowerment: the key to TQM success', The TQM Magazine, Vol.6, No.9, pp.425-435
61 Jeffries, D., Reynolds, P. and Evans B. (1996), Training for Total Quality Management, Kogan Page, London, UK
62 Knouse, S.B. (1998), The Reward and Recognition Process in Total Quality Management, ASQ Quality Press, Milwaukee, WI
63 Feigenbaum, A.V. (1983), Total Quality Control, 3rd edition, McGraw-Hill, New York, NY
64 Lawler III, E.E., Mohrman, S.A. and Ledford Jr, G.E. (1995), Creating High Performance Organisations Practices and Results of Employee Involvement and Total Quality Management in Fortune 1000 Companies, Jossey-Bass, San Francisco, CA
65 Rees, C. (1999), 'Teamworking and service quality: the limits of employee involvement', Personnel Review, Vol. 28, Nos.5/6, pp.455-473   DOI   ScienceOn
66 Crosby, P.B. (1996), Quality is Still Free, McGraw-Hill, New York, NY
67 Bounds, G.H., Dobbins, G.H. and Fowler, O.S. (1995), Management: A Total Quality Perspective, South-Western College Publishing, Cincinnati, Ohio
68 Holden, L. (1999), 'The perception gap in employee empowerment: a comparative study of banks in Sweden and Britain', Personnel Review, Vol.28, No.3, pp.222-241   DOI   ScienceOn
69 Chu, K.F. (1997), 'An organisational culture for quality through empowerment', Proceedings of the 2nd International Conference on Quality and Reliability, Hong Kong, September, Vol.1, pp.19-23
70 Pun, K.F., Chin, K.S. and Gill, R. (2001), 'Determinants of employee involvement practices in manufacturing enterprises', Total Quality Management, Vol.12, No.1, January, pp.95-109   DOI   ScienceOn
71 Hendricks, K.B. and Singhal, V.R. (1997), 'Does implementing an effective TQM programme actually improve performance? Empirical evidence from firms that have won quality awards', Management Science, Vol.43, No.9, pp.1258-1274   DOI   ScienceOn