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http://dx.doi.org/10.15188/kjopp.2018.04.32.2.134

Survey on the Satisfaction and Demand of Healthcare Providers who Participated in a Collaborative First-stage Pilot Project between Korean Medicine and Western Medicine  

Lee, Hye Yoon (National Clinical Research Center for Korean Medicine, Pusan National University Korean Medicine Hospital)
Lee, Dong Hyo (Department of Ophthalmology & Otolaryngology & Dermatology, School of Korean Medicine, Woosuk University)
Lee, Go Eun (Department of Oriental Rehabilitation, Korean National Rehabilitation Center)
Kim, Jeong Hun (Evidence-based Healthcare Research Collaborating Center, Woosuk University)
Kim, Hyun Min (College of Korean Medicine, Pusan National University)
Kim, Nam Kwen (College of Korean Medicine, Pusan National University)
Publication Information
Journal of Physiology & Pathology in Korean Medicine / v.32, no.2, 2018 , pp. 134-140 More about this Journal
Abstract
This study aims to evaluate healthcare providers' satisfaction and demands pertaining to the collaborative first-stage pilot project between Korean medicine and Western medicine. This survey was conducted via electronic mail among 33 healthcare providers participating in the pilot project. Likert type 5-point scale or Likert type 7-point scale was used to evaluate each item. The response of '${\geq}4$' on the 5-point scale, and '${\geq}5$' on the 7-point scale were analyzed as positive answers. A total of 27 healthcare providers (81.8%) responded, of which 9 were western medical doctors (33.3%) and 18 were Korean medical doctors (66.7%). In respect to satisfaction of the pilot project, 88.9% gave positive responses on improved patients' convenience, 59.3% on treatment efficiency and 55.6% on diagnosis efficiency. In terms of self-evaluation on the pilot project, 70.4% gave positive answers on changes in quality of collaborative treatment, 74.1% on cooperation of results, 63.0% on cooperation of structure and 51.9% on cooperation of process. In terms of demand for collaborative treatment or the pilot project, 'standardized manual' and 'simplification of administrative procedures' showed highest demand, resulting up to 88.9%, followed by 85.2% demanding more public relations and 63.9% demanding enlargement of participating hospitals. This survey revealed that healthcare providers are generally satisfied with patients' convenience and treatment effects. Further studies are needed to develop a standardized manual, simplified administrative procedures, and expanded pilot project contents.
Keywords
Collaborative treatment; Satisfaction; Demand; Healthcare provider;
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