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http://dx.doi.org/10.21219/jitam.2017.24.4.071

Root Cause Analysis of the Information Industry Ecosystem Problems  

Kim, Sung Kun (information systems at Business School of Chung-Ang University)
Ahn, Nam Gyu (Chung-Ang University)
Publication Information
Journal of Information Technology Applications and Management / v.24, no.4, 2017 , pp. 71-92 More about this Journal
Abstract
Finding a root cause is an essential step to solving a complex problem. Some previous studies have used the Delphi method for gathering opinions about root causes from geographically dispersed experts. However, we assert that complicated problems such as an industry ecosystem would make a general type of the Delphi method less practical because of too much psychological burden on study participants. In this study we present a preliminary list-based Delphi study method for identifying a root cause. This method was used to identify a root cause and draw a causal map for the information industry ecosystem problems.
Keywords
Root Cause Analysis; IT Industry Ecosystem; Delphi Method; Current Reality Tree;
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