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http://dx.doi.org/10.21219/jitam.2017.24.4.153

Offshore Outsourcing Success : An Integrated Framework  

Kim, Jin Ki (Korea Aerospace University, School of Business)
Publication Information
Journal of Information Technology Applications and Management / v.24, no.4, 2017 , pp. 153-170 More about this Journal
Abstract
As the digital economy goes global, firms are trying to find suppliers that can address their managerial goals and strategies. The alternatives are not confined to domestic firms. Firms have been trying to connect to foreign partners worldwide. Although offshore outsourcing grants firms various benefits, they present big cultural challenges. However, there is little research on the impact of cultural or country factors on outsourcing. The goal of this paper is to synthesize the outsourcing success literature and develop propositions for outsourcing success in the context of offshore outsourcing. This paper proposes that cultural effects should be included in evaluating the success of offshore outsourcing. Knowledge sharing and the scope of outsourcing are adopted in the base outsourcing success model from previous literature. In the extended model partnership quality is included as a mediator and organizational capability and outsourcing relationship type are also included as moderator. Finally, the integrated framework of offshore outsourcing success includes cultural factors as moderators of the relationships between outsourcing success antecedents and the success of offshore outsourcing. Reasoning for propositions, managerial implications, and future research directions are discussed.
Keywords
Offshore Outsourcing; Cultural Factors; Success Model; Conceptual Model; Knowledge Sharing; Scope Of Outsourcing; Partnership Quality; Organizational Capability; Outsourcing Relationship Type;
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