Browse > Article
http://dx.doi.org/10.21219/jitam.2016.23.2.029

The Impact of Organization Member's Self-Congruity on the Performance of the Acquisition of New Information Technology  

Bae, Seon-Jin (Lotte Data Communication Co., Consulting Business Team Solution Div.)
Suh, Bomil (Division of Business Administration, Sookmyung Women's University)
Publication Information
Journal of Information Technology Applications and Management / v.23, no.2, 2016 , pp. 29-59 More about this Journal
Abstract
These days, the business environment such as Information Technology (IT) is rapidly changing, and organizations are consistently trying to change themselves for the survival and success under the changing environment. In this situation, change management is very important because it draws the change behaviors of organization members for the success of organizational change. The purpose of this study is to investigate the effect of the organization members' psychological factors on the performance of the acquisition of new IT, which is one of the most important organizational change. Based on previous studies in the area of organizational change, organization members' resistance to change, self-congruity theory, change activities and organizational performance, the research model is developed for validating the effect of organization members' self-congruity on the performance of the acquisition of new IT. Statistical analyses show that self-congruity has a significant effect on the change activities. In particular, private self-congruity has more impact on the change activities than public self-congruity. In addition, self-leadership, rewards and recognitions, and the diffusion of change activities have significant effects on job satisfaction. Self-leadership has a significant effect on organizational commitment.
Keywords
Change Management; Self-Congruity; Change Activities; Job Satisfaction; Organizational Commitment;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Akehurst, G., Comeche, J. M., and Galindo, M.-A., "Job Satisfaction and Commitment in the Entrepreneurial SME", Small Business Economics, Vol. 32, No. 3, 2009, pp. 277-289.   DOI
2 Ali, R. and Ahmed, M. S., "The Impact of Reward and Recognition Programs on Employee's Motivation and Satisfaction : An Empirical Study", International Review of Business Research Papers, Vol. 5, No. 4, 2009, pp. 270-279.
3 Bacharach, S. B., Bamberger, P., and Conley, S., "Work-Home Conflict among Nurses and Engineers : Mediating the Impact of Role Stress on Burnout and Satisfaction at Work", Journal of Organizational Behavior, Vol. 12, No. 1, 1991, pp. 39-53.   DOI
4 Bae, S.-J. and Suh, B., "The Factors Affecting the Acceptance of the Change from the Adoption of Information Technology", Entrue Journal of Information Technology, Vol. 14, No. 2, 2015, pp. 7-20.
5 Baruch, Y., O'Creevy, M. F., Hind, P., and Vigoda-Gadot, E., "Prosocial Behavior and Job Performance : Does the Need for Control and the Need for Achievement Make a Difference?", Social Behavior and Personality : An International Journal, Vol. 32, No. 4, 2004, pp. 399-411.   DOI
6 Bateman, T. S. and Strasser, S., "A Longitudinal Analysis of the Antecedents of Organizational Commitment", Academy of Management Journal, Vol. 27, No. 1, 1984, pp. 95-112.   DOI
7 Boer, H. and Gertsen, F., "From Continuous Improvement to Continuous Innovation : A (Retro)(Per)Spective", International Journal of Technology Management, Vol. 26, No. 8, 2003, pp. 805-827.   DOI
8 Bonner, S. E. and Sprinkle, G. B., "The Effects of Monetary Incentives on Effort and Task Performance : Theories, Evidence, and a Framework for Research", Accounting, Organizations and Society, Vol. 27, No. 4-5, 2002, pp. 303-345.   DOI
9 Borgatti, S. P. and Cross, R., "A Relational View of Information Seeking and Learning in Social Networks", Management Science, Vol. 49, No. 4, 2003, pp. 432-445.   DOI
10 Brewer, G. A. and Selden, S. C., "Why Elephants Gallop : Assessing and Predicting Organizational Performance in Federal Agencies", Journal of Public Administration Research and Theory, Vol. 10, No. 4, 2000, pp. 685-712.   DOI
11 Castle, D. K. and Sir, M., "Organization Development : A Framework for Successful Information Technology Assimilation", Organization Development Journal, Vol. 19, No. 1, 2001, pp. 59-72.
12 Cha, J.-B., Ryu, G.-Y., and Lee, H.-Y., "An Empirical Study on the Relationship Effect of Pharmaceutical Sales Representative's Personal-Job Fit/Person-Organization Fit and Job Satisfaction, Organizational Commitment, and Turnover Intentions", Korean Journal of Business Administration, Vol. 26, No. 3, 2013, pp. 567-588.
13 Chang, H.-S., Oh, J.-E., Choi, Y.-J., and Han, J.-H., "Mediating Effect of Change Management Activity on the Relationship between the Role of Participants of ERP Implementation and System Performance", The Journal of Information Systems, Vol. 16, No. 4, 2007, pp. 75-106.
14 Chin, H., Kang, W., Um, D., Ye, J., Lee, B., Ryu, J., and Baek, S., "The SERI Type Organizational Culture Change Management Model", 2011, Available : http://www.seri.org/db/dbReptV.html?g_menu=02&s_menu=0201&pubkey=db20110519001(Accessed on Augest 05, 2015).
15 Cho, M. and Choi, J.-S., "IT Resources and Perceived Organizational Efficiency among Non-Profit Social Service Organizations", Journal of Korean Social Welfare Administration, Vol. 14, No. 1, 2012, pp. 113-138.
16 Choi, S. B., Kim, K. W., and Moon, G. W., "The Effect of Transformational Leadership on the Innovation Behavior : Mediating Effects of Learning Orientation and Organizational Commitment", Journal of Human Resource Management Research, Vol. 17, No. 4, 2010, pp. 225-243.
17 Dickter, D. N., Roznowski, M., and Harrison, D. A., "Temporal Tempering : An Event History Analysis of the Process of Voluntary Turnover", Journal of Applied Psychology, Vol. 81, No. 6, 1996, pp. 705-716.   DOI
18 Cohen, D. S. and Kotter, J. P., The Heart of Change Field Guide : Tools and Tactics for Leading Change in Your Organization, Harvard Business Review Press, Boston :MA, 2005.
19 Davenport, T. H., Process Innovation : Reengineering Work through Information Technology, Harvard Business School Press, Boston : MA, 1993.
20 DeLone, W. H. and McLean, E. R., "The DeLone and McLean Model of Information Systems Success : A Ten-Year Update", Journal of Management Information Systems, Vol. 19, No. 4, 2003, pp. 9-30.   DOI
21 Duck, J. D., "Managing Change : The Art of Balancing", Harvard Business Review, Vol. 71, No. 6, 1993, pp. 109-118.
22 Einwiller, S. A., Fedorikhin, A., Johnson, A. R., and Kamins, M. A., "Enough Is Enough! When Identification No Longer Prevents Negative Corporate Associations", Journal of the Academy of Marketing Science, Vol. 34, No. 2, 2006, pp. 185-194.   DOI
23 Epstein, S., "The Self-Concept : A Review and the Proposal of an Integrated Theory of Personality", in Personality : Basic Issues and Current Research, Staub, E.(eds.), Prentice-Hall, 1980, pp. 82-132.
24 Floyd, D. L., Prentice-Dunn, S., and Rogers, R. W., "A Meta-Analysis of Research on Protection Motivation Theory", Journal of Applied Social Psychology, Vol. 30, No. 2, 2000, pp. 407-429.   DOI
25 Folger, R. and Konovsky, M. A., "Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions", Academy of Management Journal, Vol. 32, No. 1, 1989, pp. 115-130.   DOI
26 He, H. and Mukherjee, A., "I Am, Ergo I Shop : Does Store Image Congruity Explain Shopping Behaviour of Chinese Consumers?", Journal of Marketing Management, Vol. 23, No. 5-6, 2007, pp. 443-460.   DOI
27 Forester, T., High-Tech Society : The Story of the Information Technology Revolution, MIT Press, Cambridge : MA, 1987.
28 Guha, S., Grover, V., Kettinger, W. J., and Teng, J. T. C., "Business Process Change and Organizational Performance : Exploring an Antecedent Model", Journal of Management Information Systems, Vol. 14, No. 1, 1997, pp. 119-154.   DOI
29 Hareli, S. and Rafaeli, A., "Emotion Cycles :On the Social Influence of Emotion in Organizations", Research in Organizational Behavior, Vol. 28, 2008, pp. 35-59.   DOI
30 Heo, M.-S. and Cheon, M.-J., "An Empirical Study on the Relationship of Antecedents of Flow, Organizational Commitment, Knowledge Sharing and Job Satisfaction", The Journal of Information Systems, Vol. 16, No. 4, 2007, pp. 1-31.   DOI
31 Herscovitch, L. and Meyer, J. P., "Commitment to Organizational Change: Extension of a Three-Component Model", Journal of Applied Psychology, Vol. 87, No. 3, 2002, pp. 474-487.   DOI
32 Ibrahim, H. and Najjar, F., "A Multi-Dimensional Approach to Analyzing the Effect of Self Congruity on Shopper's Retail Store Behavior", Innovative Marketing, Vol. 3, No. 3, 2007, pp. 54-68.
33 Ittner, C. D. and Larcker, D. F., "Coming Up Short on Nonfinancial Performance Measurement," Harvard Business Review, Vol. 81, No. 11, 2003, pp. 88-95.
34 Jellison, J. M., Managing the Dynamics of Change : The Fastest Path to Creating an Engaged and Productive Workplace, Mc-Graw-Hill Education, New York : NY, 2006.
35 Kim, J. H. and Hyun, Y. J., "The Importance of Social and Ideal Social Dimensions in Self-Congruity Research", Asian Journal of Social Psychology, Vol. 16, No. 1, 2013, pp. 39-49.   DOI
36 Johnson, D. W. and Johnson, F. P., Joining Together : Group Theory and Group Skills, 11th Ed., Pearson, Englewood Cliffs : NJ, 2012.
37 Kanter, R. M., The Change Masters : Innovations for Productivity in the American Corporation, Simon & Schuster, Inc., New York : NY, 1983.
38 Kim, H., Chang, X., Lee, S., and Lee, D., "Resistance to Change in Information Systems Implementation", Entrue Journal of Information Technology, Vol. 5, No. 2, 2006, pp. 7-20.   DOI
39 Kim, J.-J. and Park, K., "A Study on the Relation between Personal Characteristics and Psychological Resistance to Change & Organization Commitment", Korean Journal of Industrial & Organizational Psychology, Vol. 21, No. 3, 2008, pp. 429-450.   DOI
40 Kim, J.-K. and Byun, S.-W., "A Study on Causes of Opposition to Organizational Change and Its Management Policy", Korean Corporation Management Review, Vol. 10, No. 1, 2003, pp. 101-119.
41 Kim, Y., Park, C. S., and Jang, J. M., "Measuring Self-Image Congruity via Polynomial Regression : Comparisons with Indirect and Direct Measures", Journal of Korean Marketing Association, Vol. 23, No. 1, 2008, pp. 49-70.
42 Kotter, J. P., Leading Change, Harvard Business Review Press, Boston : MA, 2012.
43 Kravetz, D. J., The Human Resources Revolution : Implementing Progressive Management Practices for Bottom-Line Success, Pfeiffer, San Francisco : CA, 1988.
44 Kristensen, N. and Westergaard-Nielsen, N., "Reliability of Job Satisfaction Measures", Journal of Happiness Studies, Vol. 8, No. 2, 2007, pp. 273-292.   DOI
45 Lee, J.-H., Kim, Y.-G., and Kim, M.-Y., "The Effect of Knowledge Activity on Organizational Performance : Focused on Knowledge Creation Activity and Knowledge Sharing Activity", Knowledge Management Research, Vol. 7, No. 1, 2006, pp. 13-30.
46 Lee, D.-J., Song, M., Ock, J., and Yu, G. B., "The Effects of Functional Congruity and Self Congruity on Consumer's Perceived Quality of Life Impact of a Product (PQOLI) : The Mediating Role of Prevention and Promotion Emotions", Journal of Consumer Studies, Vol. 22, No. 1, 2011, pp. 117-138.
47 Lee, H. and Kwon, M.-E., "Effect of Empowerment on Organizational Effectiveness Moderated by Self-Leadership", The Korean Journal for Human Resource Development, Vol. 9, No. 2, 2007, pp. 1-18.
48 Lee, J. and Kim, M., "Managing Resistance and Change : Paradox in IS Implementation", Information Systems Review, Vol. 6, No. 2, pp. 25-45.
49 Lee, Y. Y. and Yang, H.-S., "The Effect of Self-Leadership on Job Commitment and Job Stress : Focused on Mediating Effect of Work and Life Balance", Korea Logistics Review, Vol. 22, No. 2, 2012, pp. 295-321.
50 Leventhal, G. S., Weiss, T., and Long, G., "Equity, Reciprocity, and Reallocating Rewards in the Dyad", Journal of Personality and Social Psychology, Vol. 13, No. 4, 1969, pp. 300-305.   DOI
51 Liu, Y., Xu, J., and Weitz, B. A., "The Role of Emotional Expression and Mentoring in Internship Learning", Academy of Management Learning & Education, Vol. 10, No. 1, 2011, pp. 94-110.   DOI
52 Locke, E. A., "The Nature and Causes of Job Satisfaction", in Handbook of Industrial and Organizational Psychology, Vol. 1, Dunnette, M. D., and Hough, L. M. (eds.), Consulting Psychologists Press, Palo Alto :CA, 1976, pp. 1297-1343.
53 Menon, A., Jaworski, B. J., and Kohl, A. K., "Product Quality : Impact of Interdepartmental Interactions", Journal of the Academy of Marketing Science, Vol. 25, No. 3, 1997, pp. 187-200.   DOI
54 Manz, C. C. and Sims, H. P., "Leading Self-Managed Groups : A Conceptual Analysis of a Paradox", Economic and Industrial Democracy, Vol. 7, No. 2, 1986, pp. 141-165.   DOI
55 McCann, L., Hughes, C. M., Adair, C. G., and Cardwell, C., "Assessing Job Satisfaction and Stress among Pharmacists in Northern Ireland", Pharmacy World & Science, Vol. 31, No. 2, 2009, pp. 188-194.   DOI
56 Melone, N. P., "A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research", Management Science, Vol. 36, No. 1, 1990, pp. 76-91.   DOI
57 Meyer, J. P., Allen, N. J., and Gellatly, I. R., "Affective and Continuance Commitment to the Organization : Evaluation of Measures and Analysis of Concurrent and Time-Lagged Relations", Journal of Applied Psychology, Vol. 75, No. 6, 1990, pp. 710-720.   DOI
58 Meyer, J. P. and Herscovitch, L., "Commitment in the Workplace : Toward a General Model", Human Resource Management Review, Vol. 11, No. 3, 2001, pp. 299-326.   DOI
59 Miller, T. W. and Dickson, P. R., "On-Line Market Research", International Journal of Electronic Commerce, Vol. 5, No. 3, 2001, pp. 139-167.   DOI
60 Mott, P. E., Characteristics of Effective Organizations, Harper & Row, New York :NY, 1972.
61 Mowday, R. T., Porter, L. W., and Steers, R. M., Employee-Organization Linkages :The Psychology of Commitment, Absenteeism, and Turnover, Academic Press, Inc., New York : NY, 1982.
62 Phipps, S. T. A., Prieto, L. C., and Ndinguri, E. N., "Understanding the Impact of Employee Involvement on Organizational Productivity : The Moderating Role of Organizational Commitment", Journal of Organizational Culture, Communications and Conflict, Vol. 17, No. 2, 2013, pp. 107-120.
63 Neck, C. P. and Houghton, J. D., "Two Decades of Self-Leadership Theory and Research : Past Developments, Present Trends, and Future Possibilities", Journal of Managerial Psychology, Vol. 21, No. 4, 2006, pp. 270-295.   DOI
64 Nonaka, I. and Takeuchi, H., The Knowledge-Creating Company : How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, Inc., New York : NY, 1995.
65 Peak, S. K. and Lee, Y. M., "The Moderating Effect of Leisure Satisfaction on the Relationship between Job Satisfaction and Organizational Commitment", Journal of Human Resource Management Research, Vol. 17, No. 4, 2010, pp. 349-371.
66 Piderit, S. K., "Rethinking Resistance and Recognizing Ambivalence : A Multidimensional View of Attitudes toward an Organizational Change", Academy of Management Review, Vol. 25, No. 4, 2000, pp. 783-794.   DOI
67 Prussia, G. E., Anderson, J. S., and Manz, C. C., "Self-Leadership and Performance Outcomes : The Mediating Influence of Self-Efficacy", Journal of Organizational Behavior, Vol. 19, No. 5, 1998, pp. 523-538.   DOI
68 Rogers, C. R., Client-Centered Therapy :Its Current Practice, Implications and Theory, Constable & Robinson Ltd., London, 2003.
69 Rosenberg, M., Conceiving the Self, Basic Books, New York : NY, 1979.
70 Rossett, A., First Things Fast : A Handbook for Performance Analysis, John Wiley & Sons, Inc., San Francisco : CA, 2009.
71 Shin, H., Song, Y. U., and Kim, C., "Post Implementation Change Management to Increase Users' Satisfaction on ERP : A Korean Company Case", The Journal of Information Systems, Vol. 19, No. 2, 2010, pp. 37-71.   DOI
72 Rummler, G. A. and Brache, A. P., Improving Performance : How to Manage the White Space on the Organization Chart, 3rd Ed., John Wiley & Sons, Inc., San Francisco : CA, 2012.
73 Scholl, R. W., "Differentiating Organizational Commitment from Expectancy as a Motivating Force", Academy of Management Review, Vol. 6, No. 4, 1981, pp. 589-599.   DOI
74 Senge, P. M., "The Leader's New Work :Building Learning Organizations", Sloan Management Review, Vol. 32, No. 1, 1990, pp. 7-23.
75 Simmers, C. A. and Anandarajan, M., "User Satisfaction in the Internet-Anchored Workplace : An Exploratory Study", Journal of Information Technology Theory and Application, Vol. 3, No. 5, 2001, pp. 39-61.
76 Sirgy, M. J., "Self-Concept in Consumer Behavior : A Critical Review", Journal of Consumer Research, Vol. 9, No. 3, 1982, pp. 287-300.   DOI
77 Sirgy, M. J., Grewal, D., and Mangleburg, T., "Retail Environment, Self-Congruity, and Retail Patronage : An Integrative Model and a Research Agenda", Journal of Business Research, Vol. 49, No. 2, 2000, pp. 127-138.   DOI
78 Sirgy, M. J., Grewal, D., Mangleburg, T. F., Park, J.-O., Chon, K.-S., Claiborne, C. B., Johar, J. S., and Berkman, H., "Assessing the Predictive Validity of Two Methods of Measuring Self-Image Congruence", Journal of the Academy of Marketing Science, Vol. 25, No. 3, 1997, pp. 229-241.   DOI
79 Sirgy, M. J. and Su, C., "Destination Image, Self-Congruity, and Travel Behavior : Toward and Integrative Model", Journal of Travel Research, Vol. 38, No. 4, 2000, pp. 340-352.   DOI
80 Snyder, M., "Self-Monitoring Processes", in Advances in Experimental Social Psychology, Vol. 12, Berkowitz, L.(des.), Academic Press, New York : NY, 1979, pp. 85-128.
81 Strebel, P., "Why Do Employees Resist Change?", Harvard Business Review, Vol. 74, No. 3, 1996, pp. 86-92.
82 Taylor, F. W., The Principles of Scientific Management, Dover Publications, 1997.
83 Umanath, N. S. and Kim, K. K., "Task-Structure Relationship of Information Systems Development Subunit : A Congruence Perspective", Decision Sciences, Vol. 23, No. 4, 1992, pp. 819-838.   DOI
84 Vehovar, V., Manfreda, K. L., and Batagelj, Z., "Sensitivity of Electronic Commerce Measurement to the Survey Instrument", International Journal of Electronic Commerce, Vol. 6, No. 1, 2001, pp. 31-51.   DOI
85 Wang, S. and Noe, R. A., "Knowledge Sharing : A Review and Directions for Future Research", Human Resource Management Review, Vol. 20, No. 2, 2010, pp. 115-131.   DOI
86 Way, S. A. and Johnson, D. E., "Theorizing about the Impact of Strategic Human Resource Management", Human Resource Management Review, Vol. 15, No. 1, 2005, pp. 1-19.   DOI
87 Whitener, E. M., "Do 'High Commitment' Human Resource Practices Affect Employee Commitment? : A Cross-Level Analysis Using Hierarchical Linear Modeling", Journal of Management, Vol. 27, No. 5, 2001, pp. 515-535.   DOI
88 Yoon, C., "Organizational Citizenship Behavior in the ERP System Context : The Relationships between Work Efficiency, Information Quality, Intention of IT Innovation, and Organizational Citizenship Behaviors", Journal of MIS Research, Vol. 16, No. 3, 2006, pp. 29-47.
89 Yu, S.-K. and Kim, K.-B., "The Effects of Actual and Ideal Self-Congruence on Brand Loyalty : The Mediating Role of Brand Attitude and Emotional Brand Attachment", Korean Corporation Management Review, Vol. 19, No. 4, 2012, pp. 283-303.