Browse > Article
http://dx.doi.org/10.21219/jitam.2016.23.1.025

Individual Dispositions, Resistance to Change and Organizational Empathy in the Hospitality Industry when Change Means Implementation of a New IS  

Kim, Soo Kyung (College of International Studies, Dankook University)
Lee, Jeonghoon (Department of Business Administration, Hoseo University)
Publication Information
Journal of Information Technology Applications and Management / v.23, no.1, 2016 , pp. 25-32 More about this Journal
Abstract
Using a sample of employees in various hospitality organizations, we proposed that individual disposition such as tolerance for ambiguity, positve affectivity, internal locus of control, and self-efficacy, will influence hospitality employees' resitance to change. The results supported hypotheses. Ultimately, we hope the results of this study provide propoer guidelines with hospitality managers and employees to decrease thiere resistance to change such as new IS implementation and thus increase their willingness to adopt in implementing new IS.
Keywords
Information Systems; Resistance to Change; Tolerance for Ambiguity; Locus of Control; Self-Efficacy; Hospitality Industry; Organizational Empathy;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Ashforth, B. E. and Lee, R. T., "Defensive behavior in organizations : A preliminary model", Human Relations, Vol. 43, No. 7, 1990, pp. 621-648.   DOI
2 Bandura, A., "Self-efficacy : Toward a unifying theory of behavioral change", Psychological Review, Vol. 84, No. 2, 1997, pp. 191-215.   DOI
3 de Vignemont, F. and Singer, T., "The empathic brain : how, when and why?," Trends in cognitive sciences, Vol. 10, No. 10, 2006, pp. 435-441.   DOI
4 Dev, C. S. and Olsen, M. D., "Marketing challenges for the next decade", The Cornell Hotel and Restaurant Administration Quarterly, Vol. 41, No. 1, 2000, pp. 41-47.   DOI
5 Ellen, P. S., Bearden, W. O., and Sharma, S., "Resistance to technology innovations : An examination of the role of self-efficacy and performance satisfaction", Journal of the Academy of Marketing Science, Vol. 19, No. 4, 1991, pp. 297-307.   DOI
6 Furnham, A. and Ribchester, T., "Tolerance of ambiguity : A review of the concept, its measurement and Applications", Current Psychology, Vol. 14, No. 3, 1995, pp. 179-199.   DOI
7 Gardner, D. G., Dukes, R. L., and Discenza, R., "Self-confidence and attitudes : A causal analysis", Computers in Human Behaviors, Vol. 9, No. 3, 1993, pp. 427-440.   DOI
8 Hair, J. F., Anderson, R. E., Tatham, R. L., and William, C., Multivariate data analysis, Upper Saddle River, NJ : Prentice Hall, 1998.
9 Jiang, J. J., Muhanna, W. A., and Klein, G., "User resistance and strategies for promoting acceptance across system types", Information and Management, Vol. 37, 2000, pp. 25-36.   DOI
10 Joshi, K., "Model of users' perspective on change : The case of information systems technology implementation", MIS Quarterly, Vol. 15, No. 2, 1991, pp. 229-242.   DOI
11 Joshi, K., "Understanding user resistance and acceptance during the implementation of an order management system : a case study using the equity implementation model", Journal of Information Technology Case and Application Research, Vol. 7, No. 1, 2005, pp. 6-20.   DOI
12 Levenson, H., "Multidimensional locus of control in psychiatric patients", Journal of Consulting and Clinical Psychology, Vol. 41, No. 3, 1973, pp. 397-404.   DOI
13 Judge, T. A. and Bono, J. E., "Relationship of core self-evaluations traits-self-esteem, generalized self-efficacy, locus of control, and emotional stability-with job satisfaction and job performance : A meta analysis", Journal of Applied Psychology, 2001, Vol. 86, pp. 80-92.   DOI
14 Judge, T., Thoresen, C. J., Pucik, V., and Welbourne, T. M., "Managerial coping with organizational change : A dispositional perspective", Journal of Applied Psychology, Vol. 84, No. 1, 1999, pp. 107-122.   DOI
15 Kendall, K. E., "The significance of information systems research on emerging technologies : Seven information technologies that promise to improve managerial effectiveness", Decision Sciences, Vol. 28, No. 4, 1997, pp. 775-792.   DOI
16 Lorsch, J. W. and Morse, J. J., Organizations and their members : A contingency approach. New York : Harper & Row, 1974.
17 Mount, M., Ilies, R., and Johnson, E., "Relationship of personality traits and counter producitve work behaviors : The mediting effects of job satisfaction", Personnel Psychology, Vol. 59, 2006, pp. 591-622.   DOI
18 Norton, R. W., "Measurement of ambiguity tolerance", Journal of Personality Assessment, Vol. 39, No. 6, 1975, pp. 607-619.   DOI
19 Oreg, S., "Resistance to change: Developing an individual differences measure", Journal of Applied Psychology, Vol. 88, No. 4, 2003, pp. 680-693.   DOI
20 Schunk, D. H., "Ability versus effort attributional feedback : Differential effects on self-efficacy and Achievement", Journal of Educational Psychology, Vol. 75, No. 6, 1983, pp. 848-856.   DOI
21 Spector, P. E., "Behavior in organizations as a function of employee's locus of control", Psychological Bulletin, Vol. 91, No. 3, 1982, pp. 482-497.   DOI
22 Sherer, M., Maddux, J. E., Mercandante, B., Prentice-Dunn, S., Jacobs, B., and Rogers, R. W., "The self-efficacy scale : Construction and validation", Psychological Reports, Vol. 51, 1982, pp. 663-671.   DOI
23 Shneiderman, B., Designing the user interface : Strategies for effective human-computer interaction. Addison-Wesley Publishing, Reading, MA, 1997.
24 Singh, A. J. and Kasavana, M. L., "The impact of information technology on future management of lodging operations : A delphi study to predict key technological events in 2007 and 2027", Tourism and Hospitality Research, Vol. 6, No. 1, 2005, pp. 24-37.   DOI
25 Stumpf, S. A., Brief, A. P., and Hartman, K., "Self-efficacy expectations and coping with career-related events", Journal of Vocational Behavior, Vol. 31, No. 1, 1987, pp. 91-108.   DOI
26 Watson, D., Clark, L. A., and Tellegan, A., "Development and validation of brief measures of positive and negative affect : The PANAS scales", Journal of Personality and Social Psychology, Vol. 54, No. 6, 1988, pp. 1063-1070.   DOI
27 Weiss, H. and Sherman, J., "Internal-external control as a predictor of task effort and satisfaction subsequent to failure", Journal of Applied Psychology, Vol. 57, No. 2, 1973, pp. 132-136.   DOI