Browse > Article
http://dx.doi.org/10.21219/jitam.2015.22.2.071

The Effects of Technostress and Work Connectivity after Work Hours on Job Satisfaction : Focusing on a Mediating Role of Work-Life Conflicts  

Oh, Seong Tak (한국정보화진흥원 국가정보화기획부)
Kim, Jong Uk (성균관대학교 경영대학)
Park, Sang Cheol (대구대학교 경영학과)
Publication Information
Journal of Information Technology Applications and Management / v.22, no.2, 2015 , pp. 71-93 More about this Journal
Abstract
Due to the rapid development of information communication technology, employees have conducted their tasks with smart devices such as smartphones and tablet PCs in the midst of after work hours. In line with this phenomenon, we have examined the relationships among technostress, work connectivity behavior after hours (WCBA) and technostress inhibitors and job satisfaction. Based on the results of prior research, we developed and tested our research model which posits the certain factors such as technostress, WCBA and technostress inhibitors affect work-life conflicts which, in turn influence employees' job satisfaction. Survey data collected from 345 users who have experiences on using smart devices was used to test the model using PLS (partial least squares). In this study, we found that technostress and WCBA were positively related to the work-life conflicts. We also found that the relationship between technostress inhibitors and job satisfaction was significant. The implications of these findings for both research and practice are discussed.
Keywords
Technostress; Stress Inhibitor; Work-Life Conflict; Work Connectivity Behavior After Hours (WCBA); Job Satisfaction;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Brod, C., Technostress : The human cost of the computer revolution, MA : Addison-Wesley Reading, 1984.
2 Brown, S. P. and Peterson, R. A., "Antecedents and consequences of salesperson job satisfaction : meta analysis and assessment of causal effects", Journal of Marine Research, Vol. 30, No. 1, 1993, pp. 63-77.   DOI
3 Burke, M. S., "The incidence of technological stress among baccalaureate nurse educators using technology during course preparation and delivery", Nurse education today, Vol. 29, No. 1, 2009, pp. 57-64.   DOI
4 Cassel, J., "The contribution of the social environment to host resistance", American Journal of Epidemiology, Vol. 104, No. 2, 1976, pp. 107-123.   DOI
5 Chin, W. W., "The partial least squares approach to structural equation modeling", Modern Methods for Business Research, Vol. 295, No. 2, 1998, pp. 295-336.
6 Clark, K. and Kalin, S., "Technostressed out? how to cope in the digital Age", Library Journal, Vol. 121, No. 13, 1996, pp. 30-33.
7 Cobb, S., "Presidential address-1976, social support as a moderator of life stress", Psychosomatic Medicine, Vol. 38, No. 5, 1976, pp. 300-314.   DOI
8 Cohen, J., Statistical power analysis for the behavioral sciences : Psychology Press, 1988.
9 Efron, B. and Tibshirani, R., "Improvements on cross-validation : the 632+ bootstrap method", Journal of the American Statistical Association, Vol. 92, No. 438, 1997, pp. 548-560.
10 Falk, R. F. and Miller, N. B., A primer for soft modeling : University of Akron Press, 1992.
11 Fornell, C. and Larcker, D. F., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18, No. 1, 1981, pp. 39-50.   DOI
12 Frone, M. R, Russell, M., and Cooper, M. L., "Antecedents and outcomes of work-family conflict : testing a model of the work-family interface", Journal of Applied Psychology, Vol. 77, No. 1. 1992, pp. 65-78.   DOI
13 Frone, M. R., Yardley, J. K., and Markel, K. S., "Developing and testing an integrative model of the work-family interface", Journal of Vocational Behavior, Vol. 50, No. 2, 1997, pp. 145-167.   DOI
14 Ganster, D. C. and Schaubroeck, J., "Work stress and employee health", Journal of Management, Vol. 17, No. 2, 1991, pp. 235-271.   DOI
15 Golden, A. G. and Geisler, C., "Work-life boundary management and the personal digital assistant", Human Relations, Vol. 60, No. 3, 2007, pp. 519-551.   DOI
16 Greenhaus, J. H. and Beutell, N. J., "Sources of conflict between work and family roles", Academy of Management Review, Vol. 10, No. 1, 1985, pp. 76-88.   DOI
17 Hall, E. T., The Silent Language. Doubleday, Garden City, NY, 1959.
18 Harris, K. J., Marett, K., and Harris, R. B., "Technology-related pressure and work-family conflict : main effects and an examination of moderating variables", Journal of Applied Social Psychology, Vol. 41, No. 9, 2011, pp. 2077-2103.   DOI
19 Hill, E. J., Ferris, M., and Martinson, V., "Does it matter where you work? a comparison of how three work venues (traditional office, virtual office, and home Office) influence aspects of work and personal/family life", Journal of Vocational Behavior, Vol. 63, No. 2, 2003, pp. 220-241.   DOI
20 Hobfoll, S. E., "Conservation of resources : a new attempt at conceptualizing stress", American Psychologist, Vol. 44, No. 3, 1989, pp. 513-524.   DOI
21 Jones, E., Sundaram, S., and Chin, W., "Factors leading to sales force automation use : A longitudinal analysis", Journal of Personal Selling and Sales Management, Vol. 22, No. 3, 2002, pp. 145-156.
22 Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., and Rosenthal, R. A., "Organizational stress : studies in role conflict and ambiguity", 1964.
23 Kreiner, G. E., "Consequences of work-Home segmentation or integration : a person-environment fit perspective", Journal of Organizational Behavior, Vol. 27, No. 4, 2006, pp. 485-507.   DOI
24 Kreiner, G. E., Hollensbe, E. C., and Sheep, M. L., "Balancing borders and bridges : negotiating the work-home interface via boundary work tactics", Academy of Management Journal, Vol. 52, No. 4, 2009, pp. 704-730.   DOI
25 Lyytinen, K., Yoo, Y., Varshney, U., Ackermann, M. S., Davis, G., Avital, M., Robey, D., Sawyer, S., and Sorensen, C., "Surfing The Next Wave : Design and implementation challenges of ubiquitous computing environments", Communications of the Association for Information Systems, Vol. 13, 2004, pp. 697-716.
26 Martins, L. L., Eddleston, K. A., and Veiga, J. F., "Moderators of the relationship between work-family conflict and career satisfaction", Academy of Management Journal, Vol. 45, No. 2, 2002, pp. 399-409.   DOI
27 Mazmanian, M. A., Orlikowski, W., and Yates, J. W., "Crackberries : the social implications of ubiquitous wireless e-Mail devices", In Designing Ubiquitous Information Environments : Socio-Technical Issues and Challenges, edited by Carsten Sorensen, Youngjin Yoo, Kalle Lyytinen and JaniceI DeGross, Vol. 185, pp. 337-343, Springer US, 2005.
28 Netemeyer, R. G., Boles, J. S., and McMurrian, R., "Development and validation of work-family conflict and family-work conflict scales", Journal of Applied Psychology, Vol. 81, No. 4, 1996, pp. 400-410.   DOI
29 Mazmanian, M., Yates, J. A., and Orlikowski, W., "Ubiquitous email : individual experiences and organizational consequences of blackberry use", In Academy of Management Proceedings, 2006, D1-D6.
30 Nelson, D. L. and Hitt, M. A., "Employed women and stress : implications for enhancing women's mental health in the workplace", In J. C. Quick, L. R. Murphy, J. J. Hurrell, Jr. (Eds.), Stress and Well-Being at Work : Assessments and Interventions for Occupational Mental Health (pp. 164-177). Washington, DC : American Psychological Association.
31 Parasuraman, S., Greenhaus, J. H., Rabinowitz, S., Bedeian, A. G., and Mossholder, K. W., "Work and family variables as mediators of the relationship between wives' employment and husbands' well-being", Academy of Management Journal, Vol. 32, No. 1, 1989, pp. 185-201.   DOI
32 Ragu-Nathan, T. S., Tarafdar, M. Ragu-Nathan, B. S., and Tu, Q., "The Consequences of technostress for end users in organizations : conceptual development and empirical validation", Information Systems Research, Vol. 19, No. 4, 2008, pp. 417-433.   DOI
33 Ragu-Nathan, T. S., Tu, Q., and Tarafdar, M., "Impact of technostress on end-user satisfaction and performance", Journal of Management Information Systems, Vol. 27, No. 3, 2010, pp. 303-334.   DOI
34 Rennecker, J. and Godwin, L., "Delays and interruptions : a self-perpetuating paradox of communication technology use", Information and Organization, Vol. 15, No. 3, 2005, pp. 247-266.   DOI
35 Shumate, M. and Fulk, J., "Boundaries and role conflict when work and family are colocated : a communication network and symbolic interaction approach", Human Relations, Vol. 57, No. 1, 2004, pp. 55-74.   DOI
36 Richardson, K. and Benbunan-Fich, R., "Examining the antecedents of work connectivity behavior during non-work time", Information and Organization, Vol. 21, No. 3, 2011, pp. 142-160.   DOI
37 Sarker, S. and Wells, J. D., "Understanding mobile handheld device use and adoption", Communications of the ACM, Vol. 46, No. 12, 2003, pp. 35-40.   DOI
38 Seiger, C. P. and Wiese, B. S., "Social support from work and family domains as an antecedent or moderator of work-family conflicts?", Journal of Vocational Behavior, Vol. 75, No. 1, 2009, pp. 26-37.   DOI
39 Tarafdar, M., Tu, Q., Ragu-Nathan, P., and Ragu-Nathan, T., "The impact of technostress on role stress and productivity", Journal of Management Information Systems, Vol. 24, No. 1, 2007, pp. 301-328.   DOI
40 Teo, H. H., Wei, K. K., and Benbasat, I., "Predicting intention to adopt interorganizational linkages : an institutional perspective", MIS Quarterly, Vol. 27, No. 1, 2003, pp. 19-49.   DOI
41 Turner, J. W., Jean, A. G., Catherine, H. T., Lee, C., and Pell, C. O., "Exploring the dominant media how does media use reflect organizational norms and affect performance?", Journal of Business Communication, Vol. 43, No. 3, 2006, pp. 220-250.   DOI
42 Wayne, J. H., Nicholas, M., and William, F., "Considering the role of personality in the work-family experience : relationships of the big five to work-family conflict and facilitation", Journal of Vocational Behavior, Vol. 64, No. 1, 2004, pp. 108-130.   DOI
43 Adams, G. A., Lynda, A. K. and Daniel, W. K., "Relationships of job and family involvement, family social support, and work- family conflict with job and life satisfaction", Journal of Applied Psychology, Vol. 81, No. 4, 1996, pp. 411-420.   DOI
44 Wetzels, M., Gaby O. S., and Claudia V. O., "Using PLS path modeling for assessing hierarchical construct models : guidelines and empirical illustration", MIS Quarterly, Vol. 33, No. 1, 2009, pp. 177-195.   DOI
45 Yaverbaum, G. J., "Critical factors in the user environment : an experimental study of users, organizations and tasks", MIS Quarterly, Vol. 12, No. 1, 1988, pp. 75-88.   DOI
46 박상철, 고 준, "조직 내 스마트 기기 활용이 과연 삶의 질을 높이는가? : 테크노스트레스 조절효과와 업무-가정생활간의 균형 매개효과를 중심으로", 경영학연구, 제43권 제5호, 2014, pp. 1707-1733.
47 오상조, 김용영, 이희진, "스마트워크 : 희미해진 업무/비업무 경계 그리고 그 결과", 디지털정책연구, 제11권 제1호, 2013, pp. 191-198.
48 지용구, 일과 삶의 균형과 조화를 위한 스마트워크 앤 스마트 라이프, 매일경제신문사, 2012.
49 Agarwal, R. and Prasad, J., "A Conceptual and operational definition of personal Innovativeness in the domain of information technology", Information Systems Research, Vol. 9, No. 2, 1998, pp. 204-215.   DOI
50 Ahuja, M. K., Chudoba, K. M., Kacmar, C. J., McKnight, D. H., and George, J. F., "IT road warriors : balancing work-family conflict, job autonomy, and work overload to mitigate turnover intentions", MIS Quarterly, Vol. 31, No. 1, 2007, pp. 1-17.   DOI
51 Allen, T. D., David E. L., Carly, H., Bruck, S. and Sutton, M., "Consequences associated with work-to-family conflict : a review and agenda for future research", Journal of Occupational Health Psychology, Vol. 5, No. 2, 2000, pp. 278-308.   DOI
52 Bailey, D. E. and Kurland, N. B., "A review of telework research : findings, new directions, and lessons for the study of modern work", Journal of Organizational Behavior, Vol. 23, No. 4, 2002, pp. 383-400.   DOI
53 Ashforth, B. E., Kreiner, G. E., and Fugate, M., "All in a day's work : boundaries and micro role transitions", Academy of Management Review, Vol. 25, No. 3, 2000, pp. 472-491.   DOI
54 Ayyagari, R., Grover, V., and Purvis, R., "Technostress : technological antecedents and implications", MIS Quarterly, Vol. 35, No. 4, 2011, pp. 831-858.   DOI
55 Bagozzi, R. P., "Performance and satisfaction in an industrial sales force : An examination of their antecedents and simultaneity", Journal of Marketing, Vol. 44, No. 2, 1980, pp. 65-77.   DOI
56 Batt, R. and Valcour, P. M., "Human resources practices as predictors of workfamily outcomes and employee turnover", Industrial Relations : A Journal of Economy and Society, Vol. 42, No. 2, 2003, pp. 189-220.   DOI
57 Bedeian, A. G., Burke, B. G., and Moffett, R. G., "Outcomes of work-family conflict among married male and female Professionals", Journal of Management, Vol. 14, No. 3, 1988, pp. 475-491.   DOI
58 Bluedorn, A. C., Kaufman, C. F., and Lane, P. M., "How many things do you like to do at once? an introduction to monochronic and polychronic time", The Executive, Vol. 6, No. 4, 1992, pp. 17-26.   DOI
59 Boswell, W. R. and Olson-Buchanan, J. B. "The use of communication technologies after hours : the role of work attitudes and work-Life Conflict", Journal of Management, Vol. 33, No. 4, 2007, pp. 592-610.   DOI
60 Brillhart, P. E., "Technostress in the workplace : managing stress in the electronic workplace", Journal of American Academy of Business, Vol. 5, No. 1, 2004, pp. 302-307.