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http://dx.doi.org/10.16981/kliss.51.3.202009.385

A Study on the Outcome Management through the Analysis of Public Library Operations and Services in Seoul  

Kim, Sin-Young (경일대학교 아동문헌정보전공)
Kwon, Nahyun (명지대학교 문헌정보학과)
Kim, Sun-Ae (경성대학교 문헌정보학과)
Publication Information
Journal of Korean Library and Information Science Society / v.51, no.3, 2020 , pp. 385-409 More about this Journal
Abstract
The purpose of this study is to present the directivity of outcome management through the analysis of public library operations in Seoul. For this purpose, author evaluated the public library policies by linking the 「Metropolitan Comprehensive Library Advancement Plan 2018~2022」 and 「The Third Comprehensive Library Advancement Plan: 2020 implementation plan」 and compiled to draw up the issue of policy development on the awareness of public library services by Seoul citizens. Nest, author analyzed and compared the core infrastructure, collection services, programs and activities of 173 public libraries in 25 local governments. Based on these results, author suggested the directivity of outcome management as follow. All public libraries in Seoul must emphasize the development scope and management methods of the performance indicators. For outcome management, this study emphasized building a strategy planning with the development procedures of performance indicators, categorizing outcome management indicators, developing user-centered indicators, and improving qualitative indicators. As there is a possibility that the quality of services expressed in the output may deteriorate due to the failure of the physical input indicators, it is necessary to strengthen the input and encourage the resolution of the service gap by establishing a performance management system to logically explain the relevance or causal relationship between these indicators.
Keywords
Public Library; Public Library Service; Outcome Management; Performance Indicators;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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