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http://dx.doi.org/10.16981/kliss.51.3.202009.251

A Study on Library Service in the Post-COVID Era through Issues on Media  

Park, Tae-Yeon (전북대학교 문화융복합아카이빙연구소)
Oh, Hyo-Jung (전북대학교 문헌정보학과)
Publication Information
Journal of Korean Library and Information Science Society / v.51, no.3, 2020 , pp. 251-279 More about this Journal
Abstract
This study noted the recent impact of Coronavirus Disease-19 (Corona 19) on the environment surrounding the library, and investigated the libraries' response activities. In addition, related issues on news media and social media were detected based on text mining techniques to engage environmental changes surrounding the library. Key issues were derived from 1,852 news reports on the library related to the Corona 19 situation and 227,983 tweets related to the library during the Corona 19 epidemic. Through this, implications were derived: prolonged 'Untact' situations, increased e-book lending, improved expectations for online services and librarians, and re-conceptualized library space. In addition, the direction of future services was discussed by selecting representative examples of library services provided in the non-face-to-face (untact) situation and dividing them into books, services, and spaces.
Keywords
COVID-19; Untact Service; User Service; Media Analysis; Text Mining;
Citations & Related Records
Times Cited By KSCI : 8  (Citation Analysis)
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