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http://dx.doi.org/10.16981/kliss.51.202003.225

Analysis of Current Status and Improvement Plans of the User Service in Open Data Portal - Focusing on Citizen Participation Data Portal -  

Han, Hui-Jeong (전북대학교 문화융복합아카이빙연구소)
Hwang, Sung-Wook (전북대학교 일반대학원 기록관리학과)
Lee, Jung-min (전북대학교 일반대학원 기록관리학과)
Oh, Hyo-Jung (전북대학교 문헌정보학과)
Publication Information
Journal of Korean Library and Information Science Society / v.51, no.1, 2020 , pp. 255-279 More about this Journal
Abstract
Recently, as the range of users utilizing open data has expanded from experts to students, and general citizens, the role of open data portals has changed. In the past, portals have neglected to increase data utilization through citizen participation by focusing on the role of simple data repository, but now they tend to focus on understanding, collaboration and sharing values so that users can actively use data. To meet these social trends, open data portals need to seek ways to improve user-centered services that can encourage citizen participation. The purpose of this study is to identify the main functions for citizen participation in open data portals, to analyze the current status of open data portal user services and to suggest ways to improve them. Through the literature research, we investigated the functions provided by portal services for citizen participation, deduced the types of user services, and analyzed open data portal user services. Furthermore, we suggested user-centered public data portal services improvement plans for citizen participation.
Keywords
Open data; Open data portals; Citizen participation; Portal service; User-centered service;
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