1 |
Almanza BA, Jaffe W, Lin L (1994) Use of the service attribute matrix to measure consumer satisfaction. Hospitality Research J 17: 63-75.
DOI
|
2 |
Anderson JC, Gerbing DW (1988) Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103: 411-423.
DOI
|
3 |
Bagozzi RP, Yi Y (1988) On the evaluation of structural equation models. J of the Academy of Marketing Science 16: 77-94.
|
4 |
Brady MK, Cronin JJ, Brand RR (2002). Performance-only measurement of service quality: A replication and extension. J of Business Research 55: 17-31.
DOI
|
5 |
Choi S, Lee S (2011) The impact of selection attributes of school cafeteria consumers on satisfaction and behavioral intentions-focused on university cafeteria consumers. The Korean J of Culinary Research 17: 65-75.
|
6 |
Cronin JJ, Brady MK, Hult GTM (2000) Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments. J of Retailing 76: 193-218.
DOI
|
7 |
Day E, Crask MR (2000) Value assessment: The antecedent of customer satisfaction. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 13: 42-50.
|
8 |
Day GS (1999) Market driven strategy: Processes for creating value (2nd ed). The Free Press, New York, p 15.
|
9 |
Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. J of Marketing Research 28: 39-50.
|
10 |
Frazier PA, Tix AP, Barron, KE (2004) Testing moderation and mediation effects in counseling psychology. J of Counseling Psychology 51: 115-34.
DOI
|
11 |
Gale BT (1994). Managing customer value: creating quality and service that customers can see. The Free Press, New York, p 54.
|
12 |
Gallarza MG, Saura IG (2006) Value dimensions, perceived value, satisfaction and loyalty: An investigation of university student's travel behavior. Tourism Management 27: 437-452.
DOI
|
13 |
Gramling L, Byrd R, Epps L, Keith D, Lick R, Tijian, R (2005) Foodservice management and its impact on college operations. Foodservice Research International 16: 15-43.
DOI
|
14 |
Grewal D, Monroe KB, Krishnan R (1998) The effects of pricecomparison advertising on buyers' perceptions of acquisition value, transaction value, and behavioral intentions. J of Marketing 62: 46-59.
|
15 |
Hair JF, Anderson RE, Tatham, RL, Black WC (1998) Multivariate data analysis with readings (Fifth edition). Prentice- Hall, Englewood Cliffs, NJ, p 64.
|
16 |
Heskette JL, Sasser WE, Hart CWL (1990) Service breakthroughs: Changing the rules of the game. The Free Press, New York, p 42.
|
17 |
Heskett JL, Sasser WL, Schlesinger LA (1997). The service profit chain. How leading companies link profit and growth to loyalty, satisfaction and value. The Free Press, New York, p 23.
|
18 |
Hyun SS (2009) Creating a model of customer equity for chain restaurant brand formation. International J of Hospitality Management 28: 529-539.
DOI
|
19 |
Hyun SS (2010) Predictors of relationship quality and loyalty in the chain restaurant industry. Cornell Hospitality Quarterly 51: 251-267.
DOI
|
20 |
Hyun SS, Kim W (2011) Dimensions of brand equity in the chain restaurant industry. Cornell Hospitality Quarterly 52: 429-437.
DOI
|
21 |
Hyun SS, Kim W, Lee MJ (2011) The impact of advertising on patron's emotional responses, perceived value, and behavioral intentions in the chain restaurant industry: The moderating role of advertising-induced arousal. International J of Hospitality Management 30: 689-700.
DOI
|
22 |
Kim H, Kim, M, Kang E (2009) Effects of perceived quality on trust, customer satisfaction and customer loyalty in college and university food services. Tourism Research 33: 73-97.
|
23 |
Kim H (2006a) A study on the causal model on students' perceived quality, affect and satisfaction in college and university foodservices. Tourism Research 20: 245-262.
|
24 |
Kim, H (2006b) Effect of the consumer's perception of the university foodservice quality on the consumer attitude. J of Korean Society of Food Science and Nutrition 35: 815-822.
DOI
|
25 |
Kim WG, Ng CYN, Kim Y (2009) Influence of institutional DINESERVE on customer satisfaction, return intention, and word-of-mouth. International J of Hospitality Management 28: 10-17.
DOI
|
26 |
Kim H, Yoo J, Lee S (2008) The Effects of perceived physical environment on the affect and perceived service quality in college and university foodservices. Tourism Research 32: 61-81.
|
27 |
Kivela J, Inbakaran R, Reece J (2000) Consumer research in the restaurant environment, part 3: Analysis, findings, and conclusions. International J of Contemporary Hospitality Management 12: 13-30.
DOI
|
28 |
Klassen JK, Trybus E, Kumar A (2005) Planning food services for a campus setting. International J of Hospitality Management 24: 579-609.
DOI
|
29 |
Kwun DJ (2010) Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitudes: A gender- difference approach. International J of Hospitality Management 30: 252-261.
|
30 |
Lam TCY, Heung VCS (1998) University foodservice in Hong Kong: a study of consumer's expectations and satisfaction levels. J of College and University Foodservice 3: 3-12.
DOI
|
31 |
McDougall GH, Levesque T (2000) Customer satisfaction with services: Putting perceived value into the equation. The J of Services Marketing 24: 392-410.
|
32 |
Lee SS (2004) College student's perception and preference of brand name food service in university dining operations. Unpublished MS Thesis Oklahoma State University, Oklahoma. p 53.
|
33 |
Lee Y, Lee C, Lee, S, Babin BJ (2008) Festivalscapes and patron's emotions, satisfaction and loyalty. J of Business Research 61: 56-64.
DOI
|
34 |
Lee CK, Yoon YS, Lee SK (2007) Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management 28: 204-214.
DOI
|
35 |
Monroe KB (1979) Pricing Making profitable decisions. Mc Graw-Hill Book Company, New York, p 64.
|
36 |
Nilson TH (1992) Value-added marketing: marketing management for superior results. McGraw-Hill, Bershire, UK.
|
37 |
Oh H (2000) The effects of brand class, brand awareness, and price on customer value and behavioral intentions. J of Hospitality and Tourism Research 24: 136-162.
DOI
|
38 |
Oliver RL (1996) Varieties of value in the consumption satisfaction response. Advances in Consumer Research 23: 143- 147.
|
39 |
Ostrom A, Iacobucci D (1995) Consumer trade-offs and the evaluation of services. J of Marketing 59: 17-28.
|
40 |
Park M (2007) Identifying the effect of service quality attributes on an overall customer satisfaction by the foodservice type and the contract management company scale. J of the Korean Dietetic Association 13: 138-156.
|
41 |
Park J, Song Y, Lee Y, Baek H (2000) Assessment of customer satisfaction of service quality in university foodservices. J of Community Nutrition 5(2 supplement): 324-332.
|
42 |
Soriano DR (2002) Customer's expectations factors in restaurants: the situation in Spain. The International J of Quality and Reliability Management 19: 1055-1067.
DOI
|
43 |
Pettijohn LS, Pettijohn CE, Luke RH (1997) An evaluation of fast food restaurant satisfaction: determinants, competitive comparisons, and impact on future patronage. J of Restaurant and Foodservice Marketing 2: 3-20.
DOI
|
44 |
Qu H (1997) Determinant factors and choice intention for Chinese restaurant dining: a multivariate approach. J of Restaurant and Foodservice Marketing 2: 35-49.
DOI
|
45 |
Shoemaker S (1998) A strategic approach to segmentation in university food service. J of Restaurant and Foodservice Marketing 3: 3-35.
DOI
|
46 |
Tellis GJ, Gaeth GJ (1990) Best value, price-seeking and price aversion: the impact of information and learning on consumer choices. J of Marketing 54: 34-45.
DOI
|
47 |
Woodruff BR, Gardial FS (1996) Know your customer: new approaches to understanding customer value and satisfaction. Malden: Blackwell Business, p 47.
|
48 |
Yang I, Won J, Kang S (2000) Evaluation of customer's patronage behaviors and satisfaction levels towards service quality dimensions of university residence hall foodservice. J of the Korean Society of Dietary and Culture 15: 79-94.
|
49 |
Yoon Y, Lee J, Lee C (2010) Measuring festival quality and value affecting visitor's satisfaction and loyalty using a structural approach. International J of Hospitality Management 29: 335-342.
DOI
|
50 |
Zeithaml VA (1988) Consumer perceptions of price quality and value: a means-end model and synthesis of evidence. J of Marketing 52: 2-22.
DOI
|
51 |
Nunnally JC, Bernstein, IH (1994) Psychometric theory (third ed.). McGraw-Hill, New York, p 50.
|