[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.14400/JDC.2022.20.5.187

A Study on Influence of Digital Literacy on Intention of Non-contact Service Continuous Use -Focusing on satisfaction and self-efficacy as a mediator variable and age as a moderating variable-

Na, Ji-Young (Division of Contents Convergence, Ewha Wmommans University)

Publication Information

Journal of Digital Convergence / v.20, no.5, 2022 , pp. 187-195 More about this Journal

Abstract

The demand for non-contact service has increased a lot along with the development of technology and the generalization of social distancing to prevent COVID-19 spread during the pandemic. This study analyzed mediator and moderating variables between digital literacy and intention of continuous use of non-contact service were identified. The result showed that digital literacy had a significant influence on intention of continuous use of non-contact service. In particular, self-efficacy and satisfaction played a moderating role in the relation between digital literacy and intention of continuous use of non-contact service. This study is intended to contribute to expanding the base of non-contact service by verifying whether satisfaction and self-efficacy played important mediator variables in the relation between digital literacy and intention of continuous use of non-contact service

Keywords

non-contact service; digital literacy; continuous use intention; self-efficacy; satisfaction; age;

Citations & Related Records

Times Cited By KSCI : 4 (Citation Analysis)

Reference
Cited By KSCI

1	I. H. Choi, J. Y. Yeom, R. W. Kim & S. H. Jeong. (2018). Effects of income, age, and need for cognition on digital media skills and new media literacy. Journal of Cybercommunication Academic Society 35(2), 181-221. DOI : 10.36494/JCAS.2018.06.35.2.181 DOI
2	Korea Consumer Agency. (2000). Survey on untact transactions of elderly consumers. Seoul : KCA.
3	Ministry of Strategy and Finance. (2020). Untact economic revitalization plan to prepare for post-corona era. Sejong : MOEF
4	M. H. Lee. (2021). Digital gap and conflict, and the necessity of a new social system. Seong-Nam : SPRi.
5	Ministry of Science and ICT. (2021). 2020 Internet information gap survey. Sejong : MSIT.
6	B. M. Jeong, S. J. Min, Y. H. Lee & Y. J. Han. (2021). 2020 Internet use survey. Sejong : MSIT.
7	E. H. No, H. J. Shin, J. J. Lee & H. J. Jeong. (2018). A study on the educational status of digital literacy in subject education and improvement measures. Jincheon : KICE
8	A. Bandura, (1977). Self-efficacy: toward a unifying theory of behavioral change. Psychological Review, 84(2), 191-215. DOI : 10.1037/0033-295X.84.2.191 DOI
9	S. H. Choi. (2020). An exploratory study on the definition and classification of the concept of untact industry. daejeon : IITP.
10	S. G. Park. (2020). Untact service trends and implications due to COVID-19. Seoul : FKII.
11	P. Gilster. (1997). Digital literacy. NJ : John Wiley and Sons.
12	Y. Y. Kim, Y. U. Ju, & H. J. Park. (2021). The role of digital literacy and IS success factors influencing on distance learners' satisfaction and continuance. Journal of Digital Convergence, 19(11), 53-62. DOI : 10.14400/JDC.2021.19.11.053 DOI
13	M. Y. Choi, S. B. Park & H. S. Lee. (2021). The effect of digital media literacy in the babyboomer generation on the intention of continuous use of media: Focusing on the moderating effect of self-efficacy and the mediating effect of media multitasking. Communication Theory, 17(3), 258-305. DOI : 10.20879/ct.2021.17.3.258 DOI
14	J. Y. Na & M. Y. Wui. (2019). A study on the intention of using VR games: Focusing on technology acceptance model(TAM). Journal of Korea Game Society, 19(3), 53-64. DOI : 10.7583/JKGS.2019.19.3.53 DOI
15	Y. I. Bae. (2020). Corona 19, accelerate the untact society. Suwon : SRI.
16	Y. Y. Kim, Y. W. Joo & H. J. Park. (2021). The role of digital literacy and IS success factors influencing on distance learners' satisfaction and continuance, Journal of Digital Convergence, 19(11), 53-62. DOI : 10.14400/JDC.2021.19.11.053 DOI
17	V. Z. Zeithaml, L. L. Berry & A. Parasuraman. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(1), 31-46. DOI : 10.2307/1251929 DOI
18	P. Kahveci. (2021). Language Teacher's Digital Literacy and Self-efficacy: Are They Related?, ELT Research Journal, 10(2), 123-139.
19	R. L. Oliver. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(3), 460-469. DOI : 10.2307/3150499 DOI
20	S. T. Ahn & J. Y. Lee. (2019). Older adults' health promotion via mobile application - the effect of self-efficacy and social stigma. Korean Journal of Journalism & Communication Studies, 63(2), 113-142. DOI : 10.20879/kjjcs.2019.63.2.004 DOI
21	Y. S. Hwang, N. S. Park, H. J. Lee & W. T. Lee. (2012). Exploring digital literacy in convergent media environment: Communication competence and generation gap. Korean Journal of Journalism & Communication Studies 56(2), 198-225.
22	M. Y. Choi, S. B. Park & H. S. Lee. (2021). The effect of digital media literacy in the Babyboomer generation on the intention of continuous use of media: Focusing on the moderating effect of self-efficacy and the mediating effect of media multitasking, Communication Theories, 17(3), 258-305. DOI
23	T. J. Sung (2014). Easy-to-understand statistical analysis. Seoul : Hakjisa.
24	L. J. Cronbach. (1975). Beyond the two disciplines of scientific psychology. American Psychologist, 30(2), 116-127. DOI : 10.1037/h0076829 DOI
25	R. M. Baron & D. A. Kenny. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. DOI: 10.1037/0022-3514.51.6.1173 DOI
26	C. R. Pool. (1997). A new digital literacy: A conversation with paul gilster. Educational Leadership, 55(3), 6-11.
27	G. D. Lee. (2020). The effects of game properties and gratifications on continuance intention of location-based augmented reality game. The Korea Contents Association 20(4), 498-507. DOI : 10.5392/JKCA.2020.20.04.498 DOI
28	J. A. Oh & J. W. Yoo. (2018). A study on the effects of digital literacy on the psychological wellbeing and life satisfaction of the elderly, Korean Public Management Review, 32(2), 319-344. DOI : 10.24210/kapm.2018.32.2.013 DOI
29	H. R. Kim. (2021). The effect of perceived service quality on customer satisfaction and reuse intentions in non face-to-face service. Journal of Product Research, 39(4), 99-105. DOI : 10.36345/kacst.2021.39.4.013 DOI
30	G. J. Song. (2011). From digital divide society to multilayered smart divide society: Focusing on survey on korean netizens. Internet & Security Issue, 2011(3), 5-24.
31	J. H. Jeong, Y. W. Shin & S. W. Jwon. (2020). Current status and tasks of information and communication technology to revitalize the untact economy. Seoul : NARS.