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http://dx.doi.org/10.14400/JDC.2022.20.4.309

The Effect of Emotional Effects of ICT Stress and Smart Work on Work Performance  

Shin, IL-Chul (Department of Business Consulting, Dae Jeon University)
Seo, Young-Wook (Department of Business Consulting, Dae Jeon University)
Publication Information
Journal of Digital Convergence / v.20, no.4, 2022 , pp. 309-319 More about this Journal
Abstract
In previous studies, stress in the Information and Communication Technology (ICT) work environment was focused on lowering work performance by negatively affecting the emotions of organizational members. In the current corona pandemic era, as the ratio of organizational members working from home in a smart environment increases, the need for research on the effects of positive and negative stress on work performance is being raised. Accordingly, by applying the Affective Event Theory to the emotional effects of stress on employees' emotional responses, the effects on work performance were analyzed by dividing them into positive and negative emotions. Also, the effect of smart work on work performance was analyzed. This survey was commissioned by a research company and analyzed using Smart PLS 3.0 tool. Therefore, based on the research results, it was suggested that stress does not only negatively affect the emotions of employees, but that the challenge stress that appears in the mind to achieve a goal induces positive emotions in the employees' emotions and helps to improve work performance.
Keywords
ICT; Challenge Stress; Corona Pandemic; Emotional Influence; Affective Event Theory; Work Performance;
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Times Cited By KSCI : 5  (Citation Analysis)
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