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http://dx.doi.org/10.14400/JDC.2022.20.4.169

The Effect of Crisis Management System on Crisis Preparedness -Focusing on Multi-Mediating Effect of Crisis Monitoring and Learning from Failure-  

Kweon, Dae-Weon (School of Business, Pusan National University)
Choi, Su-Heyong (School of Business, Pusan National University)
Kang, Hee-Kyung (School of Business, Pusan National University)
Publication Information
Journal of Digital Convergence / v.20, no.4, 2022 , pp. 169-184 More about this Journal
Abstract
The purpose of this study is to give a help organizations facing various crises establish effective crisis preparedness plans by confirming the effect of an organization's crisis management system on crisis preparedness, and by confirming the multiple mediating effects of crisis monitoring and learning from failure. The survey for the empirical study was conducted targeting 121 executives, directors, mangers and mid-level employees of the MBA program of the P National University. Confirmatory factor analysis, reliability analysis, and regression analysis were performed using SPSS 25 and Amos 25, and mediating effect analysis was performed using the boot-strapping technique using process macro. As a result of the study, it was found that the crisis management system had a positive (+) effect on crisis preparedness, and learning from failure and crisis monitoring multi-mediate between the crisis management system and crisis preparedness. Through the research results, it was confirmed that there was a significant effect of learning from failure and crisis monitoring that had an effect on crisis preparedness. As an implication, a crisis preparedness plan suitable for the organizational situation was presented, and the limitations of the study and future research directions were presented.
Keywords
Crisis Management; Crisis Management System; Crisis Monitoring; Learning from Failure; Crisis Preparedness;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
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